Ratings based on 529 Verified Reviews

3.4 out of 5
56% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Nice Merriville Hotel

Posted Dec 8, 2017
Pros: It was small and friendly.
Cons: Replace the hot tub or at least taking that info form your online amenities. The pool would be more inviting if kept a bit warmer.
Location: There is more shopping and food than any person can imagine.
It fit perfectly for our needs. Clean rooms and comfortable rooms. Having the microwave oven and refrigerator were perfect for the leftover food we had from all the wonderful restaurants and wineries to choose from in the area. Next to Chicago there can't be a better area to shop.
2 out of 5
by A verified traveler from Merrivile,IN

Disappointing overnight stay

Posted Nov 25, 2017
The hotel was understaffed. Pool door lock did not exist. Buildings over all furnishings were very old and worn looking. Poor upkeep. No attention to detail. Floors were filthy in our room, housekeepers haven't cleaned behind bathroom door for quite sometime. I looked closely then at grand staircase only to see the corners there haven't been cleaned in quite sometime either. There are many, many hotels in that area. I'd look elsewhere.
Comment from Hotel Management
Dec 1, 2017 by Customer Care, Hotel Management
Thank you for posting a review. We are sorry to hear the lapses in service, especially the condition of the hotel, the cleanliness of your room and the service that you experienced from our staff at that time. Please know that we are striving to keep good quality of service in all aspects which is indicative to our standards and these have been shared to our management for further improvements. If you should return to the area, we hope you will provide us another chance to give you the impressive stay that you deserve.
3 out of 5
by A verified traveler from between Indiana and Georgia

Ok if you’re just sleeping

Posted Nov 17, 2017
The staff was great, the beds were comfortable, but the main reasons why we alway book Country Inn and Suites was not so good. We normally book with Country Inn and Suites because of the very clean rooms, and the excellent complimentary breakfast. Our room left much to be desired in the cleanliness category, with dirt/dust in the bathroom corners, a used tea bag and the wrapper on the floor, and a used pore strip for your nose under the bathroom sink. The breakfast had old, cold French toast, Luke warm sausage, and very runny waffle mix, which made the waffles a flop. We were extremely disappointed. Tonight we will be at another Country Inn and Suites in Georgia, we hope this one is much better!
4 out of 5
Recommended
for Families
by A verified traveler from Decatur, IL

Close to a very big and awesome mall.

Posted Nov 14, 2017
Pros: Clean and quite a bit of what a traveler needs.
Cons: None
Location: South lake mall within walking distance.
Check in very fast and easy. Breakfast was one of the best I've had.
Comment from Hotel Management
Nov 14, 2017 by Mac Abdul, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed . We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
It was a clean and pleasant experience. The room was spacious and comfortable. The staff was helpful and gracious.
Comment from Hotel Management
Nov 13, 2017 by Mac Abdul, Hotel Management
Thank you so much for your nice comments, we really appreciate your stay, hope to see you back soon again very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Always Great!

Posted Nov 11, 2017
Pros: Clean, quiet, easy access, great staff
Cons: Replace carpet on Stairway. Add hot tub to indoor pool area. Neither is a big deal though.
Location: Meals, shopping and easy access to and from interstates. Easy trip to Chicago also.
We stay here every year when we attend ND games. The staff is very friendly and helpful. The carpet in the common area and stairway could use replacing but this is not even close to a deal breaker. The room is always clean and very comfortable. Very quiet atmosphere and good breakfast each morning. The area also has easy access and many choices for eating. Would love to have a hot tub in the pool area. I forgot a favorite hat and remembered after getting to the airport. One call got a response and my hat was mailed the very next day. Great staff and management.
Comment from Hotel Management
Nov 13, 2017 by Mac Abdul, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. Would like to let you know we are going to change both carpets as you mentioned very soon, I will assure you you will see a nice designed new carpet next time, We look forward to your next stay. The Hat of yours was beautiful!
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Posted Nov 10, 2017
check in and check out were good. had to leave early and they accommodated us well. glad they had an elevator.
Comment from Hotel Management
Nov 11, 2017 by Mac Abdul, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed, Yes elevator is nice to have, and we could able to help early check inns whenever required. We look forward to your next stay.
1 out of 5
by A verified traveler from Miami, FL

Worst hotel ever

Posted Nov 4, 2017
Pros: Nothing!
Cons: Cleanliness and customer service. I could live without the customer service but not a clean room.
Location: Southlake Mall is nearby along with lots of shops, restaurants, and Holiday Star Theater.
First, it took a really time to check in even though we were the only ones checking in. Second, the bedding was awful. They had put sheets over the comforters, probably because the comforters were white and stained. Later, noticed that the sheets were stained as well. Third, the bathroom was not clean. They had left a beer bottle in the trash can. Fourth, the carpets throughout the entire establishment were dirty, stained, and grimy.Fifth, the food was terrible, at this point however, that was to be expected. The fruit was even brown and unappealing. Sixth, even though they entered the room and put towels in the bathroom, they didn't clean the room again, same beer bottle left in trash can.Amazingly awful experience.
Comment from Hotel Management
Nov 6, 2017 by Rita Shah, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. .
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice area

Posted Oct 26, 2017
Was there basically just to sleep at night. Was in a good area. Lots of restaurants and shopping
Comment from Hotel Management
Oct 30, 2017 by Mac Abdul, Hotel Management
Thank you Anonymous for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.
1 out of 5
by A verified traveler from mexico city

Lots of better options ariund

Posted Oct 23, 2017
The room wasn’t clean and there was basically no staff to help with anything. It’s right on a road surrounded by better options
Comment from Hotel Management
Oct 26, 2017 by Rita Shah, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.