Ratings based on 484 Verified Reviews

3.5 out of 5
58% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Illinois

In poor condition.

Posted Aug 28, 2017
Pros: Location to our event.
Cons: The place needs a lot of work.
Location: Big shopping mall, Old Mill Park.
The hotel is in very poor condition, lots of weeds outside, walls in the room were beat up from chairs rubbing on them, security lock was broken off the south door, closet door was broken and had something on it that I washed off with a wet rag. The place needs a lot of work.
Comment from Hotel Management
Aug 30, 2017 by Rita Shah, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We are working on many improvements and will be more updated in near future.
1 out of 5
by A verified traveler from merrillville, in

Disgusted

Posted Aug 23, 2017
Filthy. Didn't look like they vacuumed the room. Ever. Smelled like smoke. We booked 2 rooms and one room had a broken air conditioner. Never ever again.
Comment from Hotel Management
Aug 25, 2017 by Rita Shah, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room . We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
2 out of 5
by A verified traveler from Tucson, AZ

major renovation needed

Posted Jul 25, 2017
Pros: Nothing
Cons: Everything
Location: We were not there for recreation.
The property common areas were dirty, stained and generally in need of replacement. A common porch area was used for smoking guests within 3 feet of the main entry way. Porch spindles were missing and/or broken.The rear stairwell was strewn with chicken wing bones throughout our 5 night stay. Bed linens were not changed as requested and room furniture was stained and worn. The bathroom was unclean and the toilet fixture was in need of repair. A 1/2 star property.
Comment from Hotel Management
Jul 28, 2017 by Rita Shah, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
4 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Posted Jul 6, 2017
Just a quick stay during a long trip , it was quiet, the beds very comfortable and the continental breakfast was good
2 out of 5
by A verified traveler

The price seemed right but the hotel awful!

Posted Jul 6, 2017
We couldn't access our upgraded room, the electronic keys wouldn't work due to a dead battery at the door. We were provided a physical key That didn't work. Curtains were dirty. Hotel worn and not kept up to date. Didn't dare stay for breakfast.
Comment from Hotel Management
Jul 9, 2017 by Rita Shah, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
2 out of 5
by A verified traveler

One bedroom suite was good, but wear your shoes

Posted Jul 3, 2017
Only stayed here because we needed the bedroom suite. Sofa bed was broken/unusable, but replaced w rollaway by apologetic, friendly staff. Sheets were in the drawer but clearly dirty. Carpet had been vacuumed but so dirty our socks are ruined. I don't typically register complaints but not our first time here and same experience.
Comment from Hotel Management
Jul 5, 2017 by Rita Shah, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room . We will review the conditions of your room with our team to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Staff was nice. I have no complaints. I will most definitely stay here again. I even joined club Carlson.
Comment from Hotel Management
Jul 4, 2017 by Rita Shah, Hotel Management
Thank you so much for the 5 star review. Its great to hear that you were able to enjoy the hotel. Hope to see you again soon.
3 out of 5
by A verified traveler from Ohio

Great staff, lacking maintenance

Posted Jun 27, 2017
The staff was great-- I have zero complaints about them, and the issues we had were not any fault of theirs. The hotel is quite dated. The room was dingy, but clean aside from stains on the sofa/chair and carpet that looked old (and we always do a thorough bed bug check no matter the hotel appearance). There was no a/c in the common areas, but the desk staff was trying to improve the climate with a portable unit. The room had very thin walls-- we could hear all the comings and goings of the rest of our floor despite the (loud) a/c in the room running nonstop. The room was very musty-- almost a mildew smell-- which we assume came from the a/c unit considering the dripping coming from it all night (think dripping faucet, but on a bigger scale). All of our belongings had absorbed the musty smell from one overnight (10pm-10am) stay. Thankfully the next stop was home so we could wash everything anyway. The breakfast was typical of most hotel breakfasts, and again, the staff was wonderful :). It was fine for a last minute room for a single night, but if there are other alternatives available at a similar price point I might look to those first next time.
Comment from Hotel Management
Jul 1, 2017 by Rita Shah, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay)We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
by Erin

Posted Jun 21, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017 by Manager, Hotel Management
Thank you for taking the time to rate our property. Your business is very important and is greatly appreciated.
3 out of 5
by Amanda

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 22, 2017 by Manager, Hotel Management
Thank you for taking the time to rate our property. Your business is very important and is greatly appreciated.