Needs renovations and a new housekeeping staff
Posted Mar 21, 2017
We booked a room for two nights at this hotel for a weekend trip to Indiana. We chose this hotel because it was close to our destination (St. John, Indiana), reasonably priced and said it could accommodate a family of 5. The room had two queen beds, which meant that all three of our children needed to share one bed. The room itself was fine, but it was clear that it needed a deep cleaning and some updates-- the curtains were falling off the rod, the quilts on the bed smelled like dirty socks, the carpet needed a thorough vacuuming. Because the elevator took a while to arrive, we usually used the stairs-the stairwells were musty smelling with hornets nests in the corners.
Upon checkout, I mentioned the cleanliness concerns to the girl at the front desk. She asked if we had called on our first night (we didn't- we arrived late and wanted to just get to bed). She said she would have moved us to a different room. We didn't feel that was necessary. However, based on the condition of our friends' room who stayed across the hall, I think we actually got the cleanest one on the floor (their room had a rock solid hamburger bun under the chair cushion, something that resembled bodily fluids running down the front of the nightstand, candy wrappers and garbage in the corners and dust thick enough to write your name in at the base of the television on the dresser.)
When we return next year, we will stay at another hotel.
Comment from Hotel Management
Mar 24, 2017 by Rita Shah, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We are working on many improvements and will be more updated in near future.We hope for another opportunity to exceed your expectations.