Ratings based on 503 Verified Reviews

3.7 out of 5
72% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Dec 7, 2017
It was warm. Outside was cold. It was creepy. It was noisy.
Comment from Hotel Management
Dec 9, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to review your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler from indiana

Missing items

Posted Dec 2, 2017
Upon check in it went smoothly..until I went to my room and found only one wash cloth. No remote for the t.v. and found out that multiple rooms had no remotes. Took a bit to get a remote but if came. Overall on a scale 1 to 10 I will give the place a 7 or 8.
Comment from Hotel Management
Dec 4, 2017 by Hotel Management, Hotel Management
Enrique, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our management team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to interstate, pleasant staff

Posted Nov 21, 2017
Rooms were clean, staff was pleasant, rooms had a full refrigerator, microwave and burner stove. Nice experience for the money.
Comment from Hotel Management
Nov 22, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you enjoyed the comfort of your room and that our associates left you with a good impression of our hotel. Thanks again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from east selkirk

Dirty

Posted Nov 19, 2017
Cons: Cleaned properly
Location: Mall close by
Hotel room was not cleaned very well.Front desk woman was very nice.Kitchenette would have been nice if it had utensils and dishes..
Comment from Hotel Management
Nov 19, 2017 by Hotel Management , Hotel Management
Thanks for choosing our hotel for your needs. We are pleased to know you liked our courteous service and our convenient location. However, we apologize for the cleanliness issue in your room. Your feedback is shared with our housekeeping team to review and action. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from tn

Great location for shopping in merriville.

Posted Oct 29, 2017
Used hotel, to be close to family in Crown Point. I came from Tennessee to be with family due to my father passing away. Great hotel .
Comment from Hotel Management
Oct 29, 2017 by Hotel Management, Hotel Management
Tommy, thank you for sharing your feedback about Extended Stay America. It’s nice to know our location was convenient for your needs and that you were left with a good impression. We hope to see you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from The Coast

Clean room, bad plumbing, inexperienced staff

Posted Oct 23, 2017
Pros: Room was neat & clean, parking lot well lit, and exterior doors required a card key. Morning "breakfast" was enough for me--coffee and muffin.
Cons: Quality of service from staff, attention to detail, plumbing that works, and smoke-free rooms that are really smoke-free.
Location: The area has plenty of motels, restaurants, shopping, and road congestion. If you don't have a car, you're not going anywhere, there are no sidewalks.
Arriving in the evening, I noticed that there were two bath towels, no washcloths or hand towels, and no shampoo. The next morning I discovered the bathroom tissue holder under the counter was empty and even the cardboard tube was gone. Asking at the front desk for toilet paper made me feel like I was in a country that had just gotten plumbing but didn't receive the paper supplies. The room was neat and clean but on night 6 & 7 of my 8 nght stay, cigarette smoke was getting into the room even though all the rooms on the floor were non-smoking. On night 8 it was gone. I was told at check-in that a single housekeeping would be done on a Tuesday, which was the midpoint of my stay. It wasn't done and when I asked for towels, the desk said, "We have have you on the list for Tuesday and they didnt get to your room." On Wednesday, I had new sheets and towels but no shampoo--maybe they don't supply it, I dont really know. The toilet was a source of aggravation and could barely flush liquid, let alone solid waste. After one jam where even paper wouldn't flush, the desk said the low-flow toilets were always causing problems and to jiggle the handle, keep flushing, etc., but I wanted it fixed and left for the day. When I returned later that evening, it was cleared and working. My stay was a good value but I shouldn't have to ask for towels, the plumbing should work, and the room should be smoke-free. I wouldn't stay there again.
Comment from Hotel Management
Oct 25, 2017 by Hotel Management, Hotel Management
Roadie, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 18, 2017
Excellent experience. Free upgrade. Staff were friendly and helpful.
Comment from Hotel Management
Oct 19, 2017 by Hotel Management , Hotel Management
Thanks for choosing Extended Stay America for your stay. We are glad to know your stay with us was comfortable and that you were impressed with our courteous associates. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Friendly staff

Posted Oct 13, 2017
Quick stay. Comfortable and affordable. Friendly staff.
Comment from Hotel Management
Oct 13, 2017 by Hotel Management, Hotel Management
Michelle, it was our pleasure having you as our guest at Extended Stay America. We are delighted to read you liked the value we offer and the attentive service provided by our staff. We look forward to sharing your positive feedback with our team. Thank you for taking the time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Cons: Needs updating
Large rooms. Was so nice to have the kitchen in the room, even for a short trip.
Comment from Hotel Management
Oct 10, 2017 by Hotel Management , Hotel Management
Thank you for staying with us. We are glad you to read you had an overall pleasant visit and that you liked your room with the kitchenette. Having said that, we're sorry our hotel did not meet your expectations. We agree there are areas of the hotel which are beginning to show their age.  We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again!    Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
Everything was working and clean. The staff was friendly and helpful.The tub was big and deep.I enjoyed my stay.
Comment from Hotel Management
Sep 29, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the exceptional service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management