Ratings based on 437 Verified Reviews

3.7 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from fla.

Posted Aug 21, 2017
Fit my needs well. Worked well with my plans. Staff very helpful.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Pete, thank you for staying at Extended Stay America. We are delighted to read our hotel met all of your expectation and that you liked our courteous service. Thanks for being our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Inexpensive no-frills hotel.

Posted Aug 17, 2017
We stayed at this hotel on two successive weekends - both times we found the room clean and comfortable. The large table and kitchenette with full-size refrigerator were a great asset. One benefit of a hotel that caters to people working in the area is that at night, it's quiet. No parties, people running up & down the hallways, etc. (Downside is that you May hear the next door shower at 4 in the morning.) Downsides for some travelers: no pool, barest bones breakfast. Good lodging for people on a budget who aren't looking to their hotel for entertainment.
Comment from Hotel Management
Aug 18, 2017 by General Manager , Hotel Management
Thank you for making Extended Stay America a part of your travel plans. We are delighted to read you were impressed with your well-appointed room and our facilities were up to your satisfaction. Reviews like yours make our jobs so rewarding, and we hope to have the pleasure of hosting you again in near future. Sincerely, General Manager 
1 out of 5
by A verified traveler from WI

Don't do it!

Posted Jul 18, 2017
Dirty lobby. No public restroom to change my grandson's diaper while we wait for our room to be ready. Staff was not helpful to alert us as to when our room might be ready.
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Christy, we apologize for the service issue you encountered here and regret the inconvenience it caused. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted May 16, 2017 on Hotels
After staying here we are thinking about making Extended Stay stops our standard. Great working kitchenette, clean comfortable room, laundry services very convenient for someone on the road for two weeks. Really liked the hotel. The area was just a freeway interchange, but convenient on/off.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Merrillville - US Rte. 30. We are so delighted to read that you loved our convenient location, laundry facilities and your clean & well-equipped room as well. It was great to have you here, and we look forward to your next stay with us soon. Sincerely, General Manager
4 out of 5
by LEON P

Posted May 16, 2017 on Hotels
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Leon, thank you for being our guest at Extended Stay America - Merrillville - US Rte. 30. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Boaz, AL

very close to shopping, restaurants, location

Posted May 14, 2017
Excellent, friendly helpful staff. Quiet & comfortable
Comment from Hotel Management
May 14, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Merrillville - US Rte. 30. We are delighted to know you were impressed with the service provided by our staff and that our location was convenient for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
2 out of 5
by A verified traveler

Posted May 12, 2017 on Hotels
The room was dirty and the bathroom had not been cleaned. It was so dirty, I could not use the toilet. Horrible experience.
Comment from Hotel Management
May 14, 2017 by Manager, Hotel Management
I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the cleanliness issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
5 out of 5
by Trevor

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Trevor, thank you for giving us a fantastic score. It is always great to know when guests enjoy their stay with us. Ratings like yours reassure us that we are on the right track. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Merrillville - US Rte. 30. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Nice hotel

Posted May 3, 2017
I enjoyed this hotel , nice location and very clean. Room was clean and large
Comment from Hotel Management
May 4, 2017 by General Manager, Hotel Management
Lee, thank you for sharing your experience with us. We are so happy you were overwhelmed not only by our location but also with your comfortable room. We hope to see you again soon at Extended Stay America - Merrillville - US Rte. 30. Sincerely, General Manager
4 out of 5
by Lei

Posted May 1, 2017 on Hotels
the room was clean and the stay was comfortable.A good experience.
Comment from Hotel Management
May 2, 2017 by Manager, Hotel Management
Lei, thank you for reviewing your stay at Extended Stay America - Merrillville - US Rte. 30. We are pleased to read how happy you were with your visit. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. Sincerely, General Manager