Ratings based on 447 Verified Reviews

3.7 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette

Needs carpets cleaned

Posted Sep 19, 2017
Smells a little moldy. Needs to spell better Was ok
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
Lisa, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we hope to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Mall

Posted Sep 11, 2017
Pros: It was close to the mall and the price.
Cons: The lighting and the coffee
Location: The mall and other strip malls.
This hotel is a 10 minute walk at the most from the mall. It is nice, lighting was a little low, but overall a great place for the price. There is a grab and go breakfast, with ok coffee. I would stay here again for the location to everything.
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
I appreciate you taking the time to post your review of Extended Stay America. We are thrilled to know you loved everything we offer, especially our convenient location and our complimentary grab-and-go breakfast. We look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from lakeside park, ky.

It was a very nice room.

Posted Sep 11, 2017
Pros: Everything
Location: Baker Square restraint. Candy castle.
The room was spacious with a kitchenette. The hotel was quiet.
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Bonnie, thank you for sharing your amazing experience at Extended Stay America. We are delighted to read you loved the convenience of our location and were impressed with the comfort of your room along with the kitchenette. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
1 out of 5
by A verified traveler

Dirty hotel

Posted Sep 5, 2017
The room was filthy, the bed was awful, the hallways were filthy as well as the entrance. You had to go to the front desk to get kitchen pots pans silver ware . Don't stay here
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
We are disheartened to read that your stay with us was disappointing. We apologize you were unhappy with our hotel policy and with the cleanliness of our property. I have shared your concerns with the housekeeping team and have asked them to follow the procedures. I appreciate your constructive feedback and regret the inconvenience these caused. We hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2017
Great , good, nice-//////:::::;:/://:3:33///:;(;;4:3;;:3::::344555555667754
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you had a great stay with us and that you liked our hospitality. We look forward to welcoming you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from fla.

Posted Aug 21, 2017
Fit my needs well. Worked well with my plans. Staff very helpful.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Pete, thank you for staying at Extended Stay America. We are delighted to read our hotel met all of your expectation and that you liked our courteous service. Thanks for being our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Inexpensive no-frills hotel.

Posted Aug 17, 2017
We stayed at this hotel on two successive weekends - both times we found the room clean and comfortable. The large table and kitchenette with full-size refrigerator were a great asset. One benefit of a hotel that caters to people working in the area is that at night, it's quiet. No parties, people running up & down the hallways, etc. (Downside is that you May hear the next door shower at 4 in the morning.) Downsides for some travelers: no pool, barest bones breakfast. Good lodging for people on a budget who aren't looking to their hotel for entertainment.
Comment from Hotel Management
Aug 18, 2017 by General Manager , Hotel Management
Thank you for making Extended Stay America a part of your travel plans. We are delighted to read you were impressed with your well-appointed room and our facilities were up to your satisfaction. Reviews like yours make our jobs so rewarding, and we hope to have the pleasure of hosting you again in near future. Sincerely, General Manager 
1 out of 5
by A verified traveler from WI

Don't do it!

Posted Jul 18, 2017
Dirty lobby. No public restroom to change my grandson's diaper while we wait for our room to be ready. Staff was not helpful to alert us as to when our room might be ready.
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Christy, we apologize for the service issue you encountered here and regret the inconvenience it caused. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
3 out of 5
by Gary

OK place to lay your head at night.

Posted Jun 19, 2017 on Hotels
Room was adequate. Not a place where you would want to hang out with kids during the day while your spouse was at work. Priced right for a place to sleep. "Grab and Go" breakfast means coffee and a store bought muffin.
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
Thank you for your feedback. We are pleased you liked your room, but I am sorry for not meeting all of your expectations. I have shared your review with my team in an effort to improve our service and facilities moving forward. We hope you will give us another chance so that we can provide you with an improved visit. Sincerely, General Manager
4 out of 5
by Krista-Leigh

Short Stay

Posted Jun 12, 2017 on Hotels
I was only at this hotel for a few hours, but the staff was very friendly and the room was clean and comfortable.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Krista, thank you for being our guest at Extended Stay America - Merrillville - US Rte. 30 and for sharing your nice comments. We are delighted to know you liked your clean, comfortable room and were satisfied with the service provided by our associates. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, General Manager