Ratings based on 422 Verified Reviews

3.7 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Boaz, AL

very close to shopping, restaurants, location

Posted May 14, 2017
Excellent, friendly helpful staff. Quiet & comfortable
Comment from Hotel Management
May 14, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Merrillville - US Rte. 30. We are delighted to know you were impressed with the service provided by our staff and that our location was convenient for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Nice hotel

Posted May 3, 2017
I enjoyed this hotel , nice location and very clean. Room was clean and large
Comment from Hotel Management
May 4, 2017 by General Manager, Hotel Management
Lee, thank you for sharing your experience with us. We are so happy you were overwhelmed not only by our location but also with your comfortable room. We hope to see you again soon at Extended Stay America - Merrillville - US Rte. 30. Sincerely, General Manager
1 out of 5
by A verified traveler from P

Posted Apr 20, 2017
My husband & I stayed there because of a funeral plus it put us pretty close to my sister. It was a horrible choice! People across the hall from us as was smoking marijuana, the room smelled, bathroom not swept, etc. We informed the front desk of our dissatisfaction, as we checked out earlier than anticipated and was told we would be refunded 15% off the cost, which we never received! HORRIBLE EXPERIENCE!!!
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
3 out of 5
Recommended
for Everyone
by A verified traveler

Business within Region

Posted Apr 12, 2017
Everything meets my standards of a nice facility except an additional restroom outside the hotel room. I was told "no public restrooms" so if you're sharing a room and the room bathroom is occupied. You may have to leave the property.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Byron, thank you for the comments provided. Although your overall visit was pleasant, we are sorry for the inconvenience you experienced while here. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Crystal, Minnesota

Nice basic hotel close to lots of restaurants

Posted Apr 2, 2017
Friendly staff, very clean but basic. An ice machine would be nice in the vending area and a pen and paper in the room would have also been nice. The cleanliness was very good and is well maintained. Plenty in the area to do with a movie theater and shopping mall so close.
Comment from Hotel Management
May 8, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am more than pleased to read you were well accommodated by our staff and that the cleanliness of our facilities were suitable to your liking. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Great value in a convenient location

Posted Mar 29, 2017
We stayed four nights in this hotel. Judging by the name of it and the policies (they allow pets and they have cooking facilities in each room) its intended for long business stays. We thought it a suitable hotel for a long stay and were satisfied with our experience. Pros: Big room, with a kitchenette (you have to borrow utensils and supplies from the front desk) Clean and quiet Great price Location was excellent for us - central to visit all of our family in the area. For others, there are lots of restaurants nearby as well as a decent shopping mall, and it's right off the highway so convenient for on the way stops. Cons: Cleaning staff did not come in during our stay (this could be a good thing depending on your opinions - my husband loved it but I would've liked to have toilet paper refills) The staff always seemed hurried and brusque, like they had too much to do, and whenever we asked for something it felt like they didn't have time to attend to our needs. They were a little bit impolite at times as well. Breakfast was just packaged granola bars and muffins and coffee. We didn't mind much because we like going out for breakfast but don't expect much from the "free breakfast". We are a bit dubious on the safety of the area because we saw a car had been broken into right next to our rental car one morning (but it's hard to say whether that happened at the hotel or elsewhere). Otherwise it's a great bargain for the price!! Very recommended for whatever stay you need
Comment from Hotel Management
May 1, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you enjoyed staying at our hotel and for informing us on where we can improve. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
5 out of 5
by Ricky

Posted Mar 27, 2017 on Hotels
I truly enjoyed my stay no significant problems to report. I would definitely recommend to all my friends.
Comment from Hotel Management
May 8, 2017 by Manager, Hotel Management
Your feedback is important. Thank you for sharing. It is great to see you had an excellent stay at our hotel and that you would recommend our hotel to others based on how positive your stay was. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ind-Cin

No more Motel 6.

Posted Mar 27, 2017
Pros: Price is right.
Cons: Shower. Water pressure. Other than that was awesome!!
Location: Portillos. Gotta go to Portillos!
Was relaxed. Felt very safe. Restaurants close by.
Comment from Hotel Management
Apr 27, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see our affordable rates were much to your liking and that you felt safe staying at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
1 out of 5
by A verified traveler from north dakota

Hotel staff was rude from the moment we walked in.

Posted Mar 26, 2017 on Orbitz
The manager was rude the room was filthy and the heat did not work in the room. Maintenance knocked on my door at 730am to do some scheduled work I asked them to come back later so they knocked every 15 minutes than sent the manager up she was rude accused is of smoking when she has just woke us up from a dead sleep and made up leave the room for 15 minutes of work. Later after being gone for 10 hours we come back to find out she had charged us a 250 dollar cleaning few we explained we did not smoke we were sleeping so she got made when I kept insisting called the cops and kicked us out of course our credit card had already been charged I asked about the fees and the front desk refused to discuss it with me told the police I was refusing to leave not true. We had to sleep in our car 18 hours from home because our credit card refund would not show up for 2 days. We had paid for 5 days plus a deposit and than of course the charged the 250 for cleaning which they did not do btw. Upon arrival the front desk lady took one look at me and my husband did not say hello or welcome simply said you sure you want to stay here we don't have king bed and you 2 might not fit a queen. I should have known than I was in for a stay from hell.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was nice close to shopping areas.

Posted Mar 26, 2017
Hotel was nice. My room was as clean but for cleaned once I addressed issue.