Ratings based on 480 Verified Reviews

3.7 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from tn

Great location for shopping in merriville.

Posted Oct 29, 2017
Used hotel, to be close to family in Crown Point. I came from Tennessee to be with family due to my father passing away. Great hotel .
Comment from Hotel Management
Oct 29, 2017 by Hotel Management, Hotel Management
Tommy, thank you for sharing your feedback about Extended Stay America. It’s nice to know our location was convenient for your needs and that you were left with a good impression. We hope to see you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from The Coast

Clean room, bad plumbing, inexperienced staff

Posted Oct 23, 2017
Pros: Room was neat & clean, parking lot well lit, and exterior doors required a card key. Morning "breakfast" was enough for me--coffee and muffin.
Cons: Quality of service from staff, attention to detail, plumbing that works, and smoke-free rooms that are really smoke-free.
Location: The area has plenty of motels, restaurants, shopping, and road congestion. If you don't have a car, you're not going anywhere, there are no sidewalks.
Arriving in the evening, I noticed that there were two bath towels, no washcloths or hand towels, and no shampoo. The next morning I discovered the bathroom tissue holder under the counter was empty and even the cardboard tube was gone. Asking at the front desk for toilet paper made me feel like I was in a country that had just gotten plumbing but didn't receive the paper supplies. The room was neat and clean but on night 6 & 7 of my 8 nght stay, cigarette smoke was getting into the room even though all the rooms on the floor were non-smoking. On night 8 it was gone. I was told at check-in that a single housekeeping would be done on a Tuesday, which was the midpoint of my stay. It wasn't done and when I asked for towels, the desk said, "We have have you on the list for Tuesday and they didnt get to your room." On Wednesday, I had new sheets and towels but no shampoo--maybe they don't supply it, I dont really know. The toilet was a source of aggravation and could barely flush liquid, let alone solid waste. After one jam where even paper wouldn't flush, the desk said the low-flow toilets were always causing problems and to jiggle the handle, keep flushing, etc., but I wanted it fixed and left for the day. When I returned later that evening, it was cleared and working. My stay was a good value but I shouldn't have to ask for towels, the plumbing should work, and the room should be smoke-free. I wouldn't stay there again.
Comment from Hotel Management
Oct 25, 2017 by Hotel Management, Hotel Management
Roadie, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 18, 2017
Excellent experience. Free upgrade. Staff were friendly and helpful.
Comment from Hotel Management
Oct 19, 2017 by Hotel Management , Hotel Management
Thanks for choosing Extended Stay America for your stay. We are glad to know your stay with us was comfortable and that you were impressed with our courteous associates. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Friendly staff

Posted Oct 13, 2017
Quick stay. Comfortable and affordable. Friendly staff.
Comment from Hotel Management
Oct 13, 2017 by Hotel Management, Hotel Management
Michelle, it was our pleasure having you as our guest at Extended Stay America. We are delighted to read you liked the value we offer and the attentive service provided by our staff. We look forward to sharing your positive feedback with our team. Thank you for taking the time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Cons: Needs updating
Large rooms. Was so nice to have the kitchen in the room, even for a short trip.
Comment from Hotel Management
Oct 10, 2017 by Hotel Management , Hotel Management
Thank you for staying with us. We are glad you to read you had an overall pleasant visit and that you liked your room with the kitchenette. Having said that, we're sorry our hotel did not meet your expectations. We agree there are areas of the hotel which are beginning to show their age.  We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again!    Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
Everything was working and clean. The staff was friendly and helpful.The tub was big and deep.I enjoyed my stay.
Comment from Hotel Management
Sep 29, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the exceptional service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette

Needs carpets cleaned

Posted Sep 19, 2017
Smells a little moldy. Needs to spell better Was ok
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
Lisa, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we hope to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Mall

Posted Sep 11, 2017
Pros: It was close to the mall and the price.
Cons: The lighting and the coffee
Location: The mall and other strip malls.
This hotel is a 10 minute walk at the most from the mall. It is nice, lighting was a little low, but overall a great place for the price. There is a grab and go breakfast, with ok coffee. I would stay here again for the location to everything.
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
I appreciate you taking the time to post your review of Extended Stay America. We are thrilled to know you loved everything we offer, especially our convenient location and our complimentary grab-and-go breakfast. We look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from lakeside park, ky.

It was a very nice room.

Posted Sep 11, 2017
Pros: Everything
Location: Baker Square restraint. Candy castle.
The room was spacious with a kitchenette. The hotel was quiet.
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Bonnie, thank you for sharing your amazing experience at Extended Stay America. We are delighted to read you loved the convenience of our location and were impressed with the comfort of your room along with the kitchenette. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
1 out of 5
by A verified traveler

Dirty hotel

Posted Sep 5, 2017
The room was filthy, the bed was awful, the hallways were filthy as well as the entrance. You had to go to the front desk to get kitchen pots pans silver ware . Don't stay here
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
We are disheartened to read that your stay with us was disappointing. We apologize you were unhappy with our hotel policy and with the cleanliness of our property. I have shared your concerns with the housekeeping team and have asked them to follow the procedures. I appreciate your constructive feedback and regret the inconvenience these caused. We hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager