Ratings based on 396 Verified Reviews

3.7 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from P

Posted Apr 20, 2017
My husband & I stayed there because of a funeral plus it put us pretty close to my sister. It was a horrible choice! People across the hall from us as was smoking marijuana, the room smelled, bathroom not swept, etc. We informed the front desk of our dissatisfaction, as we checked out earlier than anticipated and was told we would be refunded 15% off the cost, which we never received! HORRIBLE EXPERIENCE!!!
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
3 out of 5
Recommended
for Everyone
by A verified traveler

Business within Region

Posted Apr 12, 2017
Everything meets my standards of a nice facility except an additional restroom outside the hotel room. I was told "no public restrooms" so if you're sharing a room and the room bathroom is occupied. You may have to leave the property.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Byron, thank you for the comments provided. Although your overall visit was pleasant, we are sorry for the inconvenience you experienced while here. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Crystal, Minnesota

Nice basic hotel close to lots of restaurants

Posted Apr 2, 2017
Friendly staff, very clean but basic. An ice machine would be nice in the vending area and a pen and paper in the room would have also been nice. The cleanliness was very good and is well maintained. Plenty in the area to do with a movie theater and shopping mall so close.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Great value in a convenient location

Posted Mar 29, 2017
We stayed four nights in this hotel. Judging by the name of it and the policies (they allow pets and they have cooking facilities in each room) its intended for long business stays. We thought it a suitable hotel for a long stay and were satisfied with our experience. Pros: Big room, with a kitchenette (you have to borrow utensils and supplies from the front desk) Clean and quiet Great price Location was excellent for us - central to visit all of our family in the area. For others, there are lots of restaurants nearby as well as a decent shopping mall, and it's right off the highway so convenient for on the way stops. Cons: Cleaning staff did not come in during our stay (this could be a good thing depending on your opinions - my husband loved it but I would've liked to have toilet paper refills) The staff always seemed hurried and brusque, like they had too much to do, and whenever we asked for something it felt like they didn't have time to attend to our needs. They were a little bit impolite at times as well. Breakfast was just packaged granola bars and muffins and coffee. We didn't mind much because we like going out for breakfast but don't expect much from the "free breakfast". We are a bit dubious on the safety of the area because we saw a car had been broken into right next to our rental car one morning (but it's hard to say whether that happened at the hotel or elsewhere). Otherwise it's a great bargain for the price!! Very recommended for whatever stay you need
5 out of 5
Recommended
for Everyone
by A verified traveler from Ind-Cin

No more Motel 6.

Posted Mar 27, 2017
Pros: Price is right.
Cons: Shower. Water pressure. Other than that was awesome!!
Location: Portillos. Gotta go to Portillos!
Was relaxed. Felt very safe. Restaurants close by.
Comment from Hotel Management
Apr 27, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see our affordable rates were much to your liking and that you felt safe staying at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was nice close to shopping areas.

Posted Mar 26, 2017
Hotel was nice. My room was as clean but for cleaned once I addressed issue.
4 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis

Great rate... clean room

Posted Mar 21, 2017
Clean room. Easy to get on and off I65. Close to Chicago. Was 45 minute drive in to McCormick Place. Lots of restaurants within walking distance. Only suggestion... update sheets. They seemed old.
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you received clean room accommodations and that you valued our convenient location. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
2 out of 5
by A verified traveler

Posted Mar 9, 2017
They don't clean the rooms unless your staying at least 7 days, and if you need towels you have to go to the front desk yourself. Also surprise $100 safety deposit. Be prepared
1 out of 5
by A verified traveler from Lakewood, CA

Extremely Disappointed!

Posted Feb 28, 2017
My family and I flew in from California to Indiana to attend a funeral for our loved one. I was EXTREMELY disappointed in the appearance of the hotel and the cleanliness of our room. On our first night'so stay I discovered a dirty towel left behind in our bathroom and urine on the toilet. The kitchen was dirty as well. I notified the front desk and was offered to switch rooms however it was 2am and my husband and I were exhausted from our flight. The next morning I explained to the the front desk lady named Denise what occurred and she appeared annoyed and never apologized for my inconvenience or the dirty room. I ultimately complained about my room to another hotel attendent who offered me a complimentary new room for an additional night. Although the gesture was nice, the new room was still unacceptable. Our room was not clean. The kitchen was noticeable dirty again! To make a bad situation worse, I requested drinking glasses from the front desk and once I returned to my room I noticed I had been given dirty glasses! There was dried food inside! Our stay was already emotional due to the death of our loved one but it was even more emotionally draining because we could not enjoy a good night's rest in a dirty room. I am beyond disappointed with my experience at Extended Stay America.
5 out of 5
Recommended
for Everyone
by A verified traveler from Waterloo, IA.

Posted Feb 22, 2017
the price was good, it was a quiet location, there are stores and restaurants nearby. overall very happy with my stay. i definitely recommend it.
Comment from Hotel Management
Feb 24, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see you had an excellent stay at our hotel due to our quiet location and convenience you received. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.