Ratings based on 230 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Nice hotel and very centric!

Posted Jun 4, 2017
Pros: The staff and location.
Cons: The only thing I might improve is the a/c. It was a little warm.
Location: There are many restaurants, a mall,anything your might need plus right off the expressway.
I had a wonderful experience at this hotel starting with the generIal manager checking us in and warm chocolate chip cookies to receive us. All staff was super nice. Hotel was clean and very centric on Road 30 where you could find everything.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Gigi, Thank you for taking the time to share your experience with us. We really appreciate your comments regarding our cleanly accommodations and wonderful staff! It's been a pleasure having you as our guest, and we hope to welcome you back on future visits to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, Indiana

Nice Hotel close to plenty of restaurants!

Posted Apr 4, 2017
Pros: Price!
Location: Restaurants, entertainment, gas stations, grocery stores and so much more. Perfect location just a couple of minutes from the Interstate.
Friendly, warm, and knowledgeable staff! I arrived a little early and they were able to accommodate my and my wife with professionalism and we will stay there again!!!
Comment from Hotel Management
Apr 5, 2017 by Andrea I.- Assistant General Manager, Hotel Management
Thank you for your kind comments, we hope to see you again soon!
2 out of 5
by Andre

Not happy

Posted Mar 27, 2017 on Hotels
I was on first floor. 2nd floor guest were very loud. Voices, running around and a lot of banging. My room was also located right next to the fitness room. I could hear the treadmill going part of the night.r
4 out of 5
by A verified traveler

Posted Mar 7, 2017 on Hotels
Entire staff was very nice, helpful & friendly.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience with regard to your recent stay. We are delighted that you enjoyed our friendly staff. We hope to have the opportunity to welcome you again and make your future stays five stars.
5 out of 5
by Jessica

Posted Mar 7, 2017 on Hotels
It was good just didnt like thst room services/house keeoing dudnt show up until 4
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for sharing details from your stay as that gives us opportunities for improvement. We are dedicated to providing the highest quality and consistent level of service for all our guests and I have shared your notes with our team. We look forward to welcoming you back in the years ahead and will strive to make your future stays five stars.
5 out of 5
by Kristen

Easy and Comfy

Posted Mar 6, 2017 on Hotels
It was an easy, clean and comfortable stay.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Dear Kristen, It makes our day to hear that we excelled your expectations of cleanliness during your stay! Thank you so much for your five star review, and we look forward to welcoming you back on your next visit.
3 out of 5
by Dee A

OK for short stay

Posted Mar 3, 2017 on Hotels
Had some issues. Front desk staff rectified, but still ... Room and bathroom were borh very small, but adequate. Short business trip. Need to rate this just OK.
5 out of 5
Recommended
for Everyone
by A verified traveler from Crossville.

Nice Hotel. Would stay again.

Posted Jan 28, 2017
We stayed there to be close, but not in Chicago. Perfect location. Plenty of food and shopping nearby. Decent breakfast. Could have used vitamin D milk.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Mike, Thank you for your feedback regarding your recent stay at Fairfield Inn & Suites Merrillville. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!
4 out of 5
by DR R

friendly and honest staff

Posted Jan 18, 2017 on Hotels
I was impressed with the honesty of the people I was in town for a family funeral and had forgotten my phone charger rushing to be on time and hours later went back and the room was already re cleaned for guest and the charger was gone but they went thru all their lost and found until they found it for me!! I was very thankful as my phone was dying and I had several hours to drive before I would be home.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
DR R, Thank you for taking the time to share your experience with regard to your recent stay. We are delighted that you enjoyed our friendly staff. We hope to have the opportunity to welcome you again and make your future stays five stars.
4 out of 5
by A verified traveler

Posted Jan 13, 2017 on Hotels
The overall condition of the property was ok. The wi-fi was slow and the bathroom was incredibly small.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.