Ratings based on 220 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Crossville.

Nice Hotel. Would stay again.

Posted Jan 28, 2017
We stayed there to be close, but not in Chicago. Perfect location. Plenty of food and shopping nearby. Decent breakfast. Could have used vitamin D milk.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Mike, Thank you for your feedback regarding your recent stay at Fairfield Inn & Suites Merrillville. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2017
This hotel is a convention and not build like a standard Fairfield. Has all the standard amenities, but rooms are smaller than normal and the bathroom was fine with an odd layout. Staff was very frieldly and accomodating.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience with regard to your recent stay. We are delighted that you enjoyed our friendly staff. We hope to have the opportunity to welcome you again and make your future stays five stars.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2016
I loved this hotel. Very comfortable nice breakfast, didint have a pool but that was fine.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your feedback regarding your recent stay at Fairfield Inn & Suites Merrillville. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice hotel, will stay again.

Posted Dec 12, 2016
The queen suite was a nice size. For a room that size, it would have been nice to have two bathrooms. The staff was very courteous.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Fairfield stay

Posted Nov 18, 2016
Pros: Nice lobby
Cons: Perhaps better mattresses, large handle bar on wall for tub.
Location: Restaurants shopping all that is great.
It wasn't too bad but because of a previous ankle problems I wanted handicap accessible especially for the bathtub. I requested on my reservation upper floor didn't get it. Because the last time I stayed kids were having a swim party and was running late night in the hall. Guess what? Yessss, it was a big party in the lobby this time for sure!!!
Comment from Hotel Management
Nov 21, 2016 by Andrea P.- Assistant General Manager, Hotel Management
Thank you for staying with us, we appreciate your comments on how to improve our hotel for the future!
4 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Clean and quiet. Bed was comfortable.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your thoughts and comments with us. We appreciate that you enjoyed our hotel and the team here on property! It is our number one priority to provide clean and comfortable rooms. It was our pleasure to serve you and hope we have the opportunity to welcome you back again soon and earn that five star rating.
4 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.
4 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
Room was kinda small.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Thank you for reaching out and sharing your recent experience. We appreciate your loyalty and hope to serve you again and will strive to make your next stay five stars.
5 out of 5
by A verified traveler

Posted Sep 16, 2016 on Hotels
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We welcome you back whenever you are in the Merrillville area!
2 out of 5
by A verified traveler

Don't sleep here

Posted Sep 13, 2016 on Hotels
Overall the hotel was very nice. The only complaint I had was the bed. I booked a suite and was expecting a very comfortable bed. The bed was awful. You could feel every spring in the mattress and it jacked my back up. If you want a nice room but a very uncomfortable bed this is your place.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thank you for your comments, we have shared them within the brand in hopes of further improving our hotel in the future.