Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Fairfield stay

Posted Nov 18, 2016
Pros: Nice lobby
Cons: Perhaps better mattresses, large handle bar on wall for tub.
Location: Restaurants shopping all that is great.
It wasn't too bad but because of a previous ankle problems I wanted handicap accessible especially for the bathtub. I requested on my reservation upper floor didn't get it. Because the last time I stayed kids were having a swim party and was running late night in the hall. Guess what? Yessss, it was a big party in the lobby this time for sure!!!
Comment from Hotel Management
Nov 21, 2016 by Andrea P.- Assistant General Manager, Hotel Management
Thank you for staying with us, we appreciate your comments on how to improve our hotel for the future!
5 out of 5
by HG

Fantastic!

Posted Aug 29, 2016 on Hotels
Fairfield is comparable to other hotels I frequent. However, the staff at the Merrillville location are top shelf. They are always friendly and courteous, some of the best I've encountered. Thank you!
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank the staff for the level of service they provided you. I'm so glad to read you enjoyed your stay and welcome you back soon!
4 out of 5
by A verified traveler

Near lots of restaurants, shopping, and highway.

Posted Aug 15, 2016
The hotel staff extremely helpful and courtesy. Very nice room and clean but some ants in the room unfortunately. I did not see them personally. My daughter did not mention until after we checked out.
Comment from Hotel Management
Aug 17, 2016 by Andrea P.- Assistant General Manager, Hotel Management
Thank you for taking the time to respond about your recent stay at our hotel. We hope you will come see us again when your travels bring you through Merrillville.
5 out of 5
by Kandace from Portland, OR

Posted Aug 15, 2016 on Hotels
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Kandace, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We welcome you back to visit us again!
5 out of 5
by A verified traveler from chicago

Clean hotel and helpful staff

Posted Jul 27, 2016
Pros: Lots of parking, close to everything.
Cons: Second bathroom in the lobby.
Location: Had an event in Shereville, many restuarants and shops on the way.
Alfonzo great at the desk and on the phone, very helpful. Our teenager loved the second room with the pull out sofa bed. We closed the door and she could stay up a little later.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
AJ, thank you for your great review. We are glad that you and your family enjoyed your stay and the location. We are proud of Alfonzo for taking good care of you. We will definitely recognize him. We appreciate your business and look forward to your return!
4 out of 5
by Everett from Chicago

Posted Jun 13, 2016 on Hotels
Check in was simple and quick. The front desk and kitchen staff were extremely friendly and helpful.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Everett, thank you for taking the time to share your experience with regard to your recent stay. We are delighted that you enjoyed our friendly staff. We hope to have the opportunity to welcome you again and make your future stays five stars.
3 out of 5
by Greg from Elkhart, IN

Caution Construction Area!!!

Posted May 28, 2016 on Hotels
The room was decent but the hotel was under a major renovation project which was not disclosed at the time of booking and was quite disruptive. Also the breakfast left a lot to be desired.
Comment from Hotel Management
Jun 21, 2016 by Andrea Prentkowski, Hotel Management
Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Merrillville with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. Although we fell short of meeting your expectations during your past stay, I hope you will consider Fairfield Inn & Suites Merrillville on your next visit to Merrillville so that we can better deliver upon the guest experience you deserve.
1 out of 5
by joseph from Iowa

remodeling

Posted May 23, 2016 on Hotels
first room(301) we were assigned to was near the noisy interstate due to single pane windows. they moved us promptly to rm144. Inadequate AC. toilet ran at different times. pool and exercise room closed for remodeling. We weren't offered a discount rate. the newly remodeled rooms had a smaller than average 'relaxing' chair. the bathroom sink was in a corner and the mirror on a side wall, making it awkward for shaving. the gentleman at the front desk,Demetrin, WAS very helpful. HE was the only positive thing about our stay.
Comment from Hotel Management
Jun 21, 2016 by Andrea Prentkowski, Hotel Management
Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Merrillville with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. Although we fell short of meeting your expectations during your past stay, I hope you will consider Fairfield Inn & Suites Merrillville on your next visit to Merrillville so that we can better deliver upon the guest experience you deserve.
4 out of 5
by Cindy from Avon

Posted May 16, 2016 on Hotels
Room was spotless. Demitri provided awesome customer service. Made great restaurant recommendations. My only complaint was that the bathroom was tiny. Overall though it was a great stay.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Cindy, thank you for taking the time to share your thoughts and comments with us. We appreciate that you enjoyed our hotel and the team here on property! It is our number one priority to provide clean and comfortable rooms. It was our pleasure to serve you and hope we have the opportunity to welcome you back again soon.
2 out of 5
by Raphael from Levittown, PA

Need better cleaning

Posted Apr 4, 2016 on Hotels
Walls must have been made of paper. You can hear every little noise in rooms next, across and above you. 1st night, bath tub was clogged. Fixed right away when I told the front desk. There was a plastic spoon on the carpet in the hallway the entire 4 nights that I stayed there. 3rd day, I awoke to ants in the bathroom. When I got back that night after telling the front desk, an overwhelming smell of pesticide in the room, but no ants.
Comment from Hotel Management
Jun 11, 2016 by Andrea Prentkowski, Hotel Management
Thank you for taking the time to respond to a guest comment survey. We appreciate your honesty and will work with the appropriate department to ensure a better guest experience next time. Thank you!