Ratings based on 237 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Chicago

Posted Jul 10, 2017
Noisy from the traffic but you get used to the noise. Breakfast was not great. Eggs were dirty. Selections were not appetizing. Went to Cracker Barrel for breakfast on second day.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
gh, Thank you for taking the time to share a review of your recent stay. We appreciate your feedback and look forward to having the opportunity to serve you again so that we can provide you with a five star experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Nice hotel, friendly, helpful staff

Posted Jul 9, 2017
Room was nice and clean. The girl at the desk (Stefany) was very nice and helpful. She brought us a roll away bed for my daughter who didnt want to share the sofa bed with her sister. It was actually better quality than I was expecting from a roll away bed. My daughter said it was quite comfy. I also needed to print something from the computer but the printer was down so Stefany made a copy from the front desk for me. I appreciated that she went above and beyond to help me. This is why we always stay at Fairfield when we are in the Chicago area.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Meredith, We are so happy to know that the service you received while staying at our property really stood out to you, and appreciate that you wanted to highlight it in a review! Thank you for your loyalty, and we'd love to serve you again on your next visit to the Merrillville area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Nice hotel and very centric!

Posted Jun 4, 2017
Pros: The staff and location.
Cons: The only thing I might improve is the a/c. It was a little warm.
Location: There are many restaurants, a mall,anything your might need plus right off the expressway.
I had a wonderful experience at this hotel starting with the generIal manager checking us in and warm chocolate chip cookies to receive us. All staff was super nice. Hotel was clean and very centric on Road 30 where you could find everything.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Gigi, Thank you for taking the time to share your experience with us. We really appreciate your comments regarding our cleanly accommodations and wonderful staff! It's been a pleasure having you as our guest, and we hope to welcome you back on future visits to the area.
5 out of 5
by Robert

Great stay.

Posted Apr 11, 2017 on Hotels
Really clean hotel.and close to lotsof eateries and shopping.Could use a better breakfast menu.
Comment from Hotel Management
Apr 13, 2017
Dear Robert, It makes our day to hear that we excelled your expectations of cleanliness during your stay! Thank you so much for your five star review, and we look forward to welcoming you back again on your next visit.
5 out of 5
by deryl

Posted Apr 7, 2017 on Hotels
Fairfield inn and suites was awesome
Comment from Hotel Management
Apr 10, 2017
Dear Deryl, We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are back in the Merrillville area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, Indiana

Nice Hotel close to plenty of restaurants!

Posted Apr 4, 2017
Pros: Price!
Location: Restaurants, entertainment, gas stations, grocery stores and so much more. Perfect location just a couple of minutes from the Interstate.
Friendly, warm, and knowledgeable staff! I arrived a little early and they were able to accommodate my and my wife with professionalism and we will stay there again!!!
Comment from Hotel Management
Apr 5, 2017 by Andrea I.- Assistant General Manager, Hotel Management
Thank you for your kind comments, we hope to see you again soon!
5 out of 5
by deryl

Awesome Hotel

Posted Apr 3, 2017 on Hotels
Awesome room king suite extended
Comment from Hotel Management
Apr 5, 2017
Hello Deryl, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and we look forward to your return.
2 out of 5
by A verified traveler

Posted Apr 1, 2017 on Hotels
The room smelled like old stale smoke(in a non smoking room). Spiders all over and super loud above my room.
5 out of 5
by Deborah

Great place to stay

Posted Mar 31, 2017 on Hotels
The most comfortable pillows and comforter ever! The beds were not bad either. Very clean but the outlet in the bathroom didn't work. Front desk ladies were very friendly and helpful and offered us a different room. We didn't move but at least they gave us a option.
Comment from Hotel Management
Apr 3, 2017
Deborah, Thank you for taking the time to share your thoughts and comments with us. We appreciate that you enjoyed our hotel and the team here on property! It is our number one priority to provide clean and comfortable rooms. It was our pleasure to serve you, and we hope to welcome you back again on your next visit to the Merrillville area.
2 out of 5
by Andre

Not happy

Posted Mar 27, 2017 on Hotels
I was on first floor. 2nd floor guest were very loud. Voices, running around and a lot of banging. My room was also located right next to the fitness room. I could hear the treadmill going part of the night.r