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Reviews of Hilton Garden Inn Merrillville

3 out of 5
Hilton Garden Inn Merrillville
7775 Mississippi St, Merrillville, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 1001 reviews" "
Rating 8 - Good. 299 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
I had a very nice stay. Nice hotel, quiet, and easy check in/out.
Stayed 1 night in Mar 2024

10/10 Excellent

Tiara

Liked: Property conditions & facilities
Staff was very friendly
Stayed 2 nights in Mar 2024

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very uncomfortable. The room was clean and accommodating.
Stayed 1 night in Mar 2024

6/10 Okay

Tania

Stayed 1 night in Mar 2024

6/10 Okay

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning crew went inside my room when I wasn't present. I had my personal information sitting around
Stayed 3 nights in Feb 2024

10/10 Excellent

India Jade

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for work trip.
Stayed 4 nights in Feb 2024

8/10 Good

Mary Jo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to park, amenities near by. Chose this hotel because it had a restaurant and a bar. However, both were closed due to bartender illness. :-( Went to get ice, but found NO icemaker on the 3rd floor. :-(
Stayed 1 night in Feb 2024

10/10 Excellent

Adria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey L, Alma Center

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and staff were very helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2023

10/10 Excellent

Rex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely
Stayed 2 nights in Dec 2023

10/10 Excellent

Salaam, Fort Wayne

Liked: Staff & service, property conditions & facilities
Clean and quiet. Helpful Staff
Stayed 1 night in Dec 2023

8/10 Good

Matt

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Ben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Debora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure you note that breakfast is not included
Stayed 1 night in Nov 2023

10/10 Excellent

Vanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly! The property is very nice and clean. Great breakfast options!! 10/10
Stayed 1 night in Nov 2023

10/10 Excellent

Rachele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, very nice staff, cozy rooms

10/10 Excellent

Carolyn, Dayton

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Nov 2023

8/10 Good

Grady L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful, pleasant staff. The rooms were clean, the breakfast was great, and the bar was nice. Outdoor lounge area was nice, comfortable and safe.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely clean and friendly staff!!
Stayed 2 nights in Oct 2023

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
There were only 3 flat pillows for two people in the bed and we only had 2 towels for 4 people.
Stayed 1 night in Sep 2023

10/10 Excellent

SHAVONDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

jiwon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, nice service, clean room. It was a suitable place for family trip.
Stayed 1 night in Oct 2023

8/10 Good

Kristin

Stayed 1 night in Oct 2023

10/10 Excellent

Debra, Belle Vernon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality hotel in good area.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice.
Stayed 1 night in Oct 2023

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Merrillville hotel
Excellent breakfast service and front desk service. I was disappointed that room 407 did not have any USB ports available and no business room to print from my computer. The HVAC vents are dirty in rooms 407 and 403. Some escutcheon plates are misaligned. In room 403 the plastic on the bottom of the bed near the window is sticking out and can cause an injury. I like how the bedspreads fit tightly on the mattresses to avoid someone tripping on it.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bartender
Stayed 2 nights in Sep 2023

4/10 Poor

Stanley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk lady was rude when I asked why our room was not cleaned. She very rude state I should have read the memo at the front desk and in my bathroom stating I needed to "request" room cleaned each morning. When I checked in I was NOT made aware of this "memo" not to mention the supposed sign in my room did NOT mention to contact front desk if I wanted room cleaned. Not to mention when I check in my room refrigerator had the previous guest food still in the refrigerator. I will NOT be booking this hotel again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Subrena

Stayed 2 nights in Sep 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

malynda, canonsburg

Stayed 1 night in Aug 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were wonderful! They had a solution for every need. Kudos to the staff!!
Stayed 2 nights in Aug 2023

8/10 Good

Remzonette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Aug 2023

4/10 Poor

Pamma

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Kyle

Business traveler
Liked: Cleanliness, staff & service, room comfort
Okay
AC was not very cold in the room. Needs updates. One of my pillows was clearly old as you could see faded yellow color. Not bad overall but needs some refreshing.
Stayed 1 night in Jul 2023

10/10 Excellent

Ardeshir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was wonderful, thank you!
Stayed 1 night in Jul 2023

8/10 Good

Susan

Stayed 1 night in Jul 2023

2/10 Terrible

Kyle

Stayed 3 nights in Jul 2023

2/10 Terrible

Dragan

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The uniqueness of this property is that staying there is worse than living underneath a bridge in the unsafe city in the United States. The staff is very untrained.
Stayed 1 night in Jul 2023

2/10 Terrible

maninder

Stayed 3 nights in Jul 2023

8/10 Good

Grady L

Liked: Cleanliness
Great stay. Hotel was clean, the staff was pleasant, loved the location, and the breakfast was outstanding.
Stayed 3 nights in Jul 2023

2/10 Terrible

Dragan

Disliked: Cleanliness, staff & service, property conditions & facilities
I kindly left over false accusations. I then spoke with an employee with expedia, the company i booked with. The expedia agent then called the hotel and spoke with the manager to understand what happened as well as getting a refund. The manager of the hotel told expedia that the reason i was escorted out was due to "my ID not matching the reservation on hiltons system". Not only was i lied to by the manager of the hotel by telling expedia 2 lies(i stayed 2 nights prior to this incident) , i was embarrassed in front of my co-worker, denied a refund, and never received any phone call from hilton. My situation has no rating. Their staff are incompetent liars. On top of this, the police officer even agreed with me on this situation. This location is staffed with anyone who has a heartbeat.
Stayed 1 night in Jul 2023

10/10 Excellent

Ashia

Stayed 1 night in Jul 2023