Ratings based on 774 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dublin, Ohio

Wonderful hotel with a super staff

Posted Sep 23, 2017
Pros: Friendly staff and clean room.
Cons: It was great. No improvement needed.
Location: Easy to find and close to the highway.
We had a great experience at this hotel. The staff could not have been any friendlier or attentive. The room was spacious and well arranged and the beds were very comfortable. Breakfast was not free, but priced very reasonably for a very high quality meal with lots of options.
Comment from Hotel Management
Sep 25, 2017 by General Manager, Hotel Management
Wayne, Thank you for sharing your recent experience with us. We're pleased to know we succeeded in providing you with cleanly and comfortable accommodations, and that our staff took such great care of you! We hope to have the opportunity to welcome you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Clean room, comfortable bed. Was able to check in early after driving over 15 hours. My one complaint was that the pool was freezing and the maintenance man was gone for the weekend so it was unusable. Also there are photos of a hot tub in the pool room. It has since been taken out, so that was a slight disappointment.
Comment from Hotel Management
Sep 21, 2017 by General Manager, Hotel Management
Thank you for the feedback regarding our hotel. Although we're pleased to know we succeeded in providing you with cleanly and comfortable accommodations, we are always striving and looking for ways to continuously exceed guest expectations and improve our hotel. We will look into all of your concerns and hopefully be able to better your experience should your travels bring you back to Merrillville in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago IL

Good for the night

Posted Aug 23, 2017
Pros: It had a bed, coffee, television.
Cons: There was a wedding the night we stayed, and there was nowhere to park after the show at the Star Plaza.
Location: The Star Plaza is near by, but would have been so much better to stay at the Marriott--could have walked to the show, and not be stuck in traffic.
We just needed a room to sleep in overnight after a show at the Star Plaza, and the room was fine for that. There was not much in the way of snacks or breakfast. I visited my friend staying at the Marriott Residence Inn across the street from the Star Plaza, and saw what an incredible suite he had, walking distance from the theater, and cheaper than what I paid at the Hilton. Regretted that I was not the Marriott. Cleaner and newer than the Hilton.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean hotel close to shopping and restaurant

Posted Aug 20, 2017
Pros: Staff
Location: Close to shopping, restaurants and transportation.
Convenient, clean hotel. The staff was very accommodating and friendly.
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
Thank you for reviewing your recent stay. We're pleased to know you enjoyed our cleanly accommodations and wonderful staff, as we take great pride in both! It's been a pleasure having you as our guest, and we hope to have the opportunity to welcome you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Great Place, Great Staff

Posted Jul 17, 2017
Pros: Cleanliness of the facility and room. Exceptional staff.
Cons: Have more people to serve at breakfast or a manager in charge that can properly delegate. I felt sorry for those ladies! Both elevators are needed.
Location: Shopping and Dining options are unlimited. The lakeshore is about 30 minutes away. Chicago is about 1 hour.
I recently stayed again at this hotel as I frequent it often. It is very clean, spacious and in a good location. On this trip there were a few issues in that only one elevator was in operation (I understood they were awaiting the arrival of a repair person) and there are too few employees to accommodate the crowds at breakfast. All of the staff including those that were overwhelmed were very friendly and professional. The breakfast is great but with too few staff there is often dirty dishes on the tables long after folks have left, the wait staff is scurrying around to try to meet the customer needs, there was a sticky mess on the floor that no one could possibly clean up. They were so busy that I often went to the front desk and asked them to add it to my room bill because they did not have time to deliver a ticket to my table before I left. The rooms are well maintained and clean. There were a few on my floor who thought they could smoke undetected. It left a disgusting smell in our room and bathroom. Upon notifying the staff, they quickly attempted to assure me that the offenders would be fined and could be asked to leave the hotel. Such a nice hotel and some selfish fool tries to mess it up because they are too lazy to go down to the smoking areas. I will be back for sure. Next time I hope the smokers do what is right.
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
MBH, Thank you for sharing details from your stay as that gives us opportunities for improvement. We are dedicated to providing the highest quality and consistent level of service for all our guests and I have shared your notes with our team. We look forward to having the opportunity to welcome you back again so that we may better your experience.
4 out of 5
by Anthony

Nice and cozy need that spa tho!

Posted Jul 16, 2017 on Hotels
The stay was okay was a little disappointed about no spa that was advertised on the Hotel.com of having. Outside of that it's was okay.
Comment from Hotel Management
Jul 19, 2017
Anthony, Thank you for taking the time to share a review of your recent stay. We apologize for the miscommunication about the spa, and we look forward to having the opportunity to serve you again so that we may better your experience in the future.
5 out of 5
by Dianne

Posted Jul 9, 2017 on Hotels
Great place. Clean, friendly, excellent location!
Comment from Hotel Management
Jul 11, 2017
Dianne, Thank you for taking the time to share your recent experience with us. We're happy to hear you enjoyed our location, and we really appreciate your comments regarding our cleanly accommodations and wonderful staff! It's been a pleasure having you as our guest, and we hope to welcome you back again on future visits to the Merrillville area.
4 out of 5
by John

Levi

Posted Jul 8, 2017 on Hotels
Good clean room room was cold but was adjustable easily. Restaurant quiet and food was good
Comment from Hotel Management
Jul 10, 2017
John, Thank you for reviewing your recent stay. We're pleased to know you enjoyed your overall visit, and we hope to welcome you back again!
3 out of 5
by A verified traveler

Could have been better

Posted Jul 4, 2017 on Hotels
Wifi connectivity was intermittant and difficult to connect to both in the evening and the morning. Room was spacious and bed very comfortable. However, with indoor corridors it made for a noisy stay. Front desk was very good, as was the waitressing. Chicken sandwich was tough and chewy.
5 out of 5
by Marcos

Posted Jul 4, 2017 on Hotels
Comment from Hotel Management
Jul 6, 2017
Marcos, Thank you for the five star rating! We're glad it was a great hotel experience for you, and we’d love to welcome you back again soon.