Ratings based on 684 Verified Reviews

3.2 out of 5
59% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Ohio

Not what I expected

Posted Aug 21, 2017
The two doors to enter were dirty and in need of paint. The room had a musty smell upon opening the door.The freezer compartment of the refrigerator was full of ice. I did NOT indicate that we would be traveling with any pets but we were surrounded by dogs. Dogs that barked in the night.There was no selection for breakfast, only make waffles. Very disappointed!
3 out of 5
by A verified traveler from Indiana

Very short toilet. Bathtub slopped in, water damag

Posted Aug 11, 2017
Needed more updates and and tile grout was pretty dirty. Bedding was clean. Room was okay. No meat in breakfast, had boiled eggs with shell on nearly impossible to peel;(
Comment from Hotel Management
Aug 14, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your comments. We apologize for any issues you experienced. We're glad you chose to stay with us.
2 out of 5
by A verified traveler from South Bend , IN

Posted Jul 21, 2017
Pros: Good thing was that it is close to the mall and interstate. Lots of restaurants close.
Room was quite dirty. Hadn't been swept in the corners forever. Bathtub had hair in it and on the floor.Mold on the tub curtain,too. There were cobwebs on the bed lamps.If I hadn't been so tired I would have left. I did check the bed for bugs and didn't find any . Won't stay there again.
Comment from Hotel Management
Jul 24, 2017 by LQ Customer Care, Hotel Management
Dear R.J, Thank you for taking the time to share your review. We sincerely apologize for your experience. The management team will be addressing the cleanliness issues you mentioned with our housekeeping manager, so we can use them for further training purposes. Thank you very much for bringing your concerns to our attention. Sincerely, Diana - LQ Customer Care
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Convenient location to everything

Posted Jul 10, 2017
Pros: Location and price
Cons: Breakfast needed a lot more than cereal, yogurt and bagels/toast
Location: Pretty much all shopping and dining available within 5 minutes that you would need or want. Close to highway so great location.
Room was decent and clean. Served the purpose we needed which was a clean place to hang out and sleep during our baseball tournament
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Dear Guest, We are happy to hear you enjoyed our location and price. Thank you for staying with us.
2 out of 5
by A verified traveler from illinois

Very noisy

Posted Jul 10, 2017
Pros: Beds were comfortable
Cons: Fix your doors leading out to the hallway!!!!
Location: Very nice location! Lots of great restaurants nearby.
First night screaming kids running down hall til midnight. Had to yell at them. Light comes in from all sides of door. Phone in room didn't work. No elevator to bring our stuff upstairs. Very disappointing!!
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your comments. We apologize for the children and that your stay was not as enjoyable as you would have hoped.
2 out of 5
by A verified traveler

Location and last minute need for room

Posted Jul 4, 2017
Cost was $120 and way to much for what they delivered. Door was kicked in with no inside locking. The breakfast was a joke. The room should have cost $60 for what was provided. plastic cups.....
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Dear Guest, We apologize that you did not have an enjoyable stay. I'm not sure what you mean by a door being kicked in. All of our guest doors are secure and in good shape. Thank you for your comments. General Manager
3 out of 5
by A verified traveler

Not like most LQ facilities I've visited

Posted Jun 6, 2017
We had to have our keys rekeyed each day. The carpet looks old and not so clean. The beds were wonderful and the staff was great. I could not get the water on in the tub by myself...bathroom did not have exhaust fan either.I've stayed at many LQ motels.
Comment from Hotel Management
Jun 16, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your comments. I am happy to hear that you enjoyed our staff! I do apologize for the issues your experienced. General Manager
3 out of 5
by Matt from Columbus Ohio

traveler

Posted May 24, 2017 on Hotels
good and quiet
Comment from Hotel Management
Jun 16, 2017 by Manager, Hotel Management
Matt, Thank you for your positive review! General Manager
3 out of 5
by Sheridan

Posted May 22, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by Manager, Hotel Management
Sheridan, Thank you for your review. General Manager
1 out of 5
by Amesha

I wouldnt advice anyone to go there.

Posted May 19, 2017 on Hotels
I didnt like it was worn a lot of potholes unfrieny service... room wasnt ready because of understaffing. Also too much money for such a crummy looking place.
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
Amesha, I really apologize that you did not enjoy your stay. Thank you for your comments. I will share them with my staff and use it as a training opportunity. General Manager