Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Chicago area

Adequate Accommodations

Posted Aug 24, 2015
Pros: The room was larger than I expected.
Cons: We didn't have a wastebasket. I was surprised to find the closet so far away from the bathroom.
Location: The hotel is close to many restaurants and a large shopping mall.
This is a no-frills hotel that is adequate for a one-night stay.
3 out of 5
Recommended
for Families
by A verified traveler from Dolton, IL

Decent hotel if coming to shop at Southlake Mall

Posted Aug 17, 2015
Pros: Staff, continental breakfast
Cons: Pool -- make it bigger please; put a cover over it.
Location: Magnificent Southlake Mall, everything (restaurants and other non-mall stores) nearby. Awesome location.
Pool wasn't as big as we wanted it to be so it was overcrowded; wish it had a cover or was indoors. Continental breakfast was great as well as the set-up. Kind of off the main thoroughfare, though, so a little security would have felt better. Front desk employees were awesome, very kind and accommodating. Nice, comfortable hotel especially if you have kids. Don't like the idea of pets welcome, though. Was always afraid I would run into a dog coming and going out of my room. But you could not tell by any smells that pets were allowed. Maintenance was good. Nice hotel.
1 out of 5
by A verified traveler

Posted Aug 17, 2015
Pros: the beds were comfortable
Cons: Cleaning- the floor had smashed crackers and dirty napkins all over it
The room was discusting-I wouldnt even take off my shoes-or shower for that matter- the hair on the floor in the bathroon was just gross- I have seen older places that were "clean" extremly dissappointed
3 out of 5
by A verified traveler

Posted Aug 14, 2015
The room wasn't clean. No ice bucket no new towels. Sheets had food on them so wasn't changed
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Aug 11, 2015
The hotel was clean, very comfortable, nice environment good location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2015
comfortable bed, friendly staff, clean room, easy on/off from the highway, close to restaurants, etc.
3 out of 5
by A verified traveler

Posted Jul 20, 2015
Was an ok hotel. Could use a little TLC Hotel staff was friendly except one lady at front desk
1 out of 5
by A verified traveler

My Stay

Posted Jul 5, 2015
I would not advise anyone to stay at this hotel it was horrible. The bathroom was ridiculous the water in the bathtub goes out very very slow and toilet you need to pour water into it for the waste to go down. This place needs a complete overhaul.
1 out of 5
by A verified traveler

close to the concert we went to

Posted Jun 29, 2015
Pros: nothing
Cons: yes....observe our reservation
Location: nothing
The ONLY reason we booked at this hotel was to get a king size bed.....we did not get a king size bed. We will never go to this hotel or use expedia again.
2 out of 5
by A verified traveler from Virginia

visit

Posted Jun 28, 2015
Only one trash can. food left in fridge from past occupant. wife had to wipe down room with Clorox wipe. Brekfast was OK, staff was friendly at check in.