Pool

Reviews of Quality Inn

2.5 out of 5
Quality Inn
1350 E 83rd Ave, Merrillville, IN

Reviews

7.0

Good

Rating 10 - Excellent. 156 out of 559 reviews" "
Rating 8 - Good. 169 out of 559 reviews" "
Rating 6 - Okay. 89 out of 559 reviews" "
Rating 4 - Poor. 68 out of 559 reviews" "
Rating 2 - Terrible. 77 out of 559 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bernice

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My first room was very dirty and uncomfortable But when I got my second one it was even better. The really need to do come cosmetic updates there should be no holes and the wall and the headboards ugghhhh But the staff was amazing and helped a lot
Stayed 2 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello Bernice,We appreciate your feedback regarding your recent stay at the hotel. It's great to hear that you found the staff helpful. We constantly strive to improve our guests' experience, and we will take your suggestions into consideration for future enhancements. Thank you for bringing this to our attention.

2/10 Terrible

Jonathon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs to be cleaned better
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Jonathon, We appreciate your feedback and will pass your comments along to our housekeeping team for further review. Your input helps us improve our services to better accommodate our guests. Thank you for sharing your thoughts with us.

4/10 Poor

dayonna

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants in room
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello dayonna, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Jocelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Very unprofessional clerk at front desk he tried to lie and say he was the general manager than he said there was nobody else expect him and was extremely rude and nasty never again will I go here
Stayed 2 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Jocelyn,We regret to hear about your experience and apologize for any inconvenience caused. Your feedback has been noted and will be addressed with the team. We strive to provide excellent service and will ensure that all staff uphold our standards of professionalism moving forward. Thank you for bringing this to our attention.

10/10 Excellent

Dainius

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Dainius,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon

6/10 Okay

Shaun

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Shaun, We appreciate you choosing our hotel for your stay! If there is anything specific you would like to share about your experience, please don't hesitate to reach out to us. We value your feedback and strive to improve for our guests' satisfaction.

6/10 Okay

Kunta

Disliked: Cleanliness, property conditions & facilities
Seen a roach actually and the pool wasn’t all that
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Kunta, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Edy

Disliked: Staff & service, amenities, property conditions & facilities
I decided to stay here bc normally i have good experience with most quality inn locations. The merrillville location was by far out of all the hotels ive been to are by far the rudest inconsiderate. Ive nvr been treated so poorly before the front desk guy had the worst attitude and theres sone housekeeping guy that just stands in the hallways staring silently. . My room was gross. The curtains were shredded the paint was flaky n peeling off.there was no hot wate and theres used condoms in the grass all around the property. Ill nvr ever stay at this location ever again!ill definitely be telling family n friends nor aswell. .
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Edy, We regret to hear about your recent experience at our Merrillville location. We take guest feedback seriously and apologize for any inconvenience caused during your stay. We appreciate you bringing these matters to our attention, and we will address them with our team. Should you have any further concerns, we recommend reaching out to our management directly. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Shannon, Thank you for choosing our hotel for your recent stay. We apologize if there were any aspects of your experience that did not meet your expectations. We would greatly appreciate it if you could reach out to us directly with any specific feedback you may have, so that we can work towards improving our services. We hope to have the opportunity to welcome you back in the future for a more positive experience.

10/10 Excellent

Hussam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how clean the hotel is. The front desk was very helpful when I lost my keys.
Stayed 1 night in Jan 2024
Response from Manager on Feb 6, 2024
Hello Hussam,Thank you for your positive feedback on the cleanliness of our hotel. We're glad to hear that our front desk team was helpful in assisting you with your lost keys. We strive to provide excellent service to all our guests. We hope to welcome you back again in the future.

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very Dirty. Also Had Bed Bugs!!!!
Stayed 2 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello Sandra, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Richard

Business traveler
The first room I was put in had a broken phone and a constantly running toilet. The second room did not have shampoo in the dispenser and holes in the wall where a rack once was. There was a poor caulking job on the tub faucet. It seemed to take longer than necessary to check in and I had to do that twice because of the room change. The cereal dispenser didn’t work at breakfast. Not a Quality Inn like the name said.
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Hello Richard,Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you encountered during your stay. Our team strives to provide a comfortable experience for our guests, and we regret that we fell short of your expectations. We appreciate your valuable comments, and we will use them to improve our services. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Ashley

The moment I arrived there was someone getting arrested and I should have known there I picked the wrong hotel. First room I got in was leaking water from the ceiling onto the toilet. I reached out the front desk and they came to check (I guess to make sure I wasn’t lying) before giving me another room. The other room ended up being for a king VS two queen beds but my family of three could make that work so no big deal there BUT the new room we got put in had a roach. I didn’t even have to put my stuff down before I seen it. I let the front desk know, she asked if I wanted to go back to the previous room. I politely said no “ifs in one room , it’s most likely in all of them.” Mind you the new room was across the hall from the first room. At this point it’s 930pm and when I contacted Expedia they said they could not do anything because the hotel wouldn’t answer So I went back to the hotel and had to stand there to make sure answered ( she just kept staring at me like she didn’t want to while the phone was ringing) And then tells Expedia support she can’t give refund refund she ain’t the manager . We ended up driving 6 hours back home because I was tired and over it at that point. Called the next day and the hotel still denied refund because manager still was not on site and they didn’t know when he would be in. I only got 25 back from a 62 room. I guess I got what I paid for but DO NOT STAY HERE
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Ashley, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Gary

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Bathtub and hot tub needed cleaning but overall decent for the price
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Gary,Thank you for sharing your feedback with us. We appreciate your compliments on the value we offer. We apologize for any inconvenience you experienced with the cleanliness of the bathtub and hot tub. We will certainly address this with our Housekeeping team to ensure a better experience for future guests. We hope to have another opportunity to serve you in the future.

4/10 Poor

Mary

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No safety railing in the hot tub! (Dangerous!) there was sooo much mold in the pool bathroom idk how it can even be up to code and the smell of maryjuana that smacked you in the face when you opened your door wasnt very welcomeing… Fred was a nice guy at front desk very friendly.. but the place is gross!!
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Mary, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. We appreciate your kind words about Fred at the front desk. We appreciate guest feedback as it helps us improve our services. We will address the issues you mentioned to ensure a better experience for future guests.

2/10 Terrible

Alessandra

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Alessandra, We apologize for any inconvenience you may have experienced during your stay. We value our guests' feedback and would appreciate the opportunity to address any concerns you may have. Please reach out to us directly so that we can address your issues.

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for!
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Mary,We appreciate your feedback and value your opinion. We strive to offer great value for our guests at competitive prices. If you have any specific concerns, please reach out to our management team directly for further assistance.

2/10 Terrible

Morine

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Almost a terrible Christmas
We asked to see our room before checking in and the look of the hotel both inside and out were terrifying. I honestly couldn’t believe someone would stay here. The room and hallway area smelled very concerning as if someone was smoking and had dirty laundry there. The lights were low as if to cover up the noticeable stains on the carpet. No love and care was taken in the care of this building. After we were shown our room we decided to opt-out but did go about a block away to a more decent hotel. I actually hate giving bad reviews and therefore will just keep quiet but this needed to be said. I also like to add we travelled from Ohio to Illinois during the Christmas Holiday.
Stayed 4 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Morine, Thank you for taking the time to share your feedback with us. We apologize if the appearance of our hotel did not meet your expectations. We take pride in providing a pleasant environment for our guests. Your comments about the smell and cleanliness will be shared with our housekeeping team for further review. We understand that your decision to stay elsewhere was based on your personal preference, and we hope you can give us another opportunity to provide a more satisfactory experience in the future.

2/10 Terrible

Esha

Never again
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Esha, We apologize if your experience did not meet your expectations. We value feedback and would appreciate the opportunity to learn more about your concerns. Please reach out to our management team directly so that we may address them accordingly. Thank you.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Ryan,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and quality accommodations to all our guests. We hope to welcome you back soon for another exceptional stay!

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good hotel for someone with a limited budget.
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Peggy,Thank you for choosing our hotel during your recent stay. We appreciate your feedback and are glad to hear that our affordable rates worked well for you. We strive to provide value for our guests, and we're thrilled you found us a good option within your budget. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

6/10 Okay

Peggy

Traveled with family
Liked: Cleanliness
Good hotel for a limited budget.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Peggy, Thank you for choosing our hotel for your stay. We're delighted to hear that you found our accommodations suitable for your limited budget. Your satisfaction is important to us, and we appreciate your feedback. Should you have any further concerns or suggestions, please don't hesitate to reach out to us.

2/10 Terrible

Brian

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Brian,We're sorry to hear about your dissatisfaction. We would greatly appreciate it if you could reach out to us directly with any specific feedback you may have, so we can address the issues and improve our services.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
This hotel is the best I ever been to always clean excellent staff
Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Natalie,Thank you for your kind words! We're thrilled to hear that you had an exceptional stay with us. Our team takes great pride in providing a clean and friendly environment for our guests. We hope to have the opportunity to welcome you back in the future for another outstanding experience.

10/10 Excellent

Betty

Business traveler
Liked: Staff & service, property conditions & facilities
I had the opportunity to be served by Fred working at the front desk. Me and my family like how Fred is always smiling, professional, kind, and willing to help at any. We had a great experience and will return because we know Fred will be kind us.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Betty,Thank you for sharing your positive experience with Fred at the front desk! We are thrilled to hear that his pleasant demeanor, professionalism, and helpfulness contributed to your enjoyable stay. We look forward to welcoming you and your family back in the future, knowing that Fred will continue to provide excellent service.

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Betty, Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a satisfactory experience. If there is anything else we can do to improve your future stays, please don't hesitate to reach out to us. We look forward to welcoming you back soon.

4/10 Poor

Sharon

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was helpful and friendly. Facility was very tired and outdated Bedspread was stained and nasty looking. Bathrooms were not as clean as they SHOULD BE. Only one roll of toilet tissue supplied
Stayed 2 nights in Nov 2023
Response from Manager on Nov 19, 2023
Hello Sharon,Thank you for sharing your feedback with us. We appreciate your kind words about our helpful and friendly staff. We apologize if our facility did not meet your expectations. We constantly strive to improve our property. We will address the concerns you mentioned regarding the cleanliness and ensure appropriate actions are taken. We value your input and hope to welcome you back in the future for a better experience.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not so good
I understand that I get this room at a bit of a discount, but not much of one, nonetheless, the rooms are not clean. Blood stains and others on the yellow duvet. Sticky on the table, giant brown stains on the chairs in the rooms. Black mold in the shower grout. The shower curtain, just gross! The ice machine was leaking water and caused the carpet next to the bed was sloppy wet. Got moved to a different room and that one was just as bad but the stains on the covers were just as bad! The breakfast left lots to the imagination of what breakfast should be! On a good note, the beds were really comfortable Honestly, I’m kinda surprised that Quality Inn keeps their name on this hotel!!!
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Dear Guest, We apologize for any inconvenience you experienced during your stay and appreciate your feedback. We strive to provide a clean and comfortable environment for our guests, and we take your concerns seriously. We will address the issues you mentioned with our housekeeping team to ensure that these standards are met. Thank you for bringing these matters to our attention, as it helps us improve our services. We hope you will consider giving us another opportunity to exceed your expectations in the future.

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Dear Guest,Thank you for your review! We appreciate your feedback and hope to welcome you back soon.

4/10 Poor

Holly

Disliked: Property conditions & facilities
In very poor condition
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Holly, We apologize for any inconvenience caused by the condition of the hotel. Your feedback is important to us and we will address this issue promptly.

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service
Older property but clean. Bed was comfortable.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Richard,We're glad to hear that you found our property clean and comfortable. Your satisfaction is our priority!

4/10 Poor

Nichole

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend.
Not clean at all.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Nichole,We apologize for any inconvenience caused. Please let us know specific areas that require attention, so that we can address them promptly.

10/10 Excellent

Alfred

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and outstanding staff! Every staff member was extremely helpful and nice to me and my kids
Stayed 2 nights in Sep 2023
Response from Manager on Oct 13, 2023
Hi Alfred,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Alfred

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff from front desk to housekeeping
Stayed 4 nights in Sep 2023
Response from Manager on Oct 9, 2023
Hello Alfred,Thank you for being a valued guest and for providing us the feedback regarding our staff and your comments about our housekeeping. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 Poor

Amy

Disliked: Property conditions & facilities
Dead Fridge Kills Insulin Pens
My husband is diabetic so I always make sure to book a room with a refrigerator for his insulin pens. When we got to our room, we discovered the refrigerator was inoperable. The front desk basically told us we were out of luck on a refund/partial refund because of the discount we got by booking through Hotels.com. Buyer beware and now I’ll know for future reference that I have to choose between saving money and having all the promised amenities.
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Amy,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 Excellent

Pier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Pier,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Christopher

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was not well maintained. The vending machines didnt work, the pool and hot tub were old and dirty, the room wasnt cleaned well, the mirror was broken and the beds were old an uncomfortable. The experience as a whole was bad
Stayed 2 nights in Sep 2023
Response from Manager on Oct 3, 2023
Hello Christopher ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Natalie,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Pier

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hello Pier,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Alfred,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Alfred

Stayed 3 nights in Sep 2023
Response from Manager on Oct 9, 2023
Hello Alfred,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

4/10 Poor

Jeffrey

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Drove up to the property and 3 cop cars were parked in front. Not a good way to start our stay. The receptionist was very helpful.
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello Jeffrey, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our property. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Darius

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Darius,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

James

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I ever stayed at we had bugs in our room our tv didn’t work we had 2 towels in our room for a 2 night stay once I asked for more towels they responded with your checking out today we can’t give you one. There was a strong fish smell from pool bathroom and the whole hotel smelled like weed so I had to tell my three kids what the smell was
Stayed 2 nights in Sep 2023
Response from Manager on Oct 28, 2023
Hello James,We apologize for any inconvenience you experienced during your stay. We take your feedback seriously and will address these concerns with our team. Thank you for bringing them to our attention.

2/10 Terrible

REGINALD, MEMPHIS

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property use to be nice. Now they rent rooms by the week. They had sticks in the bottom floor windows because the didn’t lock. Basically not safe for descent people now. I will never return to any hotel in that area 😡😡😡
Stayed 3 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello REGINALD, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Alfred

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and great service
Stayed 2 nights in Sep 2023
Response from Manager on Sep 6, 2023
Hello Alfred,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff as well as our service. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Marcellus

Disliked: Cleanliness, property conditions & facilities
The bathroom was terrible. Broken shelf leaking toilet and non working light. I did not stay. I left and chose another place. Looking you get my money back
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Marcellus, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our toilet. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Horrible
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello David, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Alfred

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff awesome customer service
Stayed 3 nights in Aug 2023
Response from Manager on Sep 2, 2023
Hello Alfred,Thank you for being a valued guest and for providing us the feedback regarding our staff and service. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Alfred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and awesome staff
Stayed 3 nights in Aug 2023
Response from Manager on Sep 1, 2023
Hi Alfred,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how our convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.