Ratings based on 1,072 Verified Reviews

3.2 out of 5
56% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice ,no complaints.

Posted Sep 20, 2017
Very pleasant!!! Nice and quiet. Room comfortable and clean.
2 out of 5
by A verified traveler from Ontario

Noisy hotel

Posted Sep 8, 2017
Cons: need more efficient cleaning staff
Location: location was very convenient to restaurants and local shopping
Very noisy hotel next to a very busy highway. All we heard all night were trucks going up and down the highway.
Comment from Hotel Management
Sep 11, 2017 by Steven Coster, Hotel Management
Thank you very much Darlene for choosing to stay with us and for providing your feedback. While we are rated very well with our guests we are always looking to improve and provide each guest with a fantastic experience. I am sorry that the noise affected your stay. On your next trip in we would be happy to assign you a room closer to the office to provide a quieter night of rest. We would love to have you stay with us again in the future. Thank you, Steven Coster General Manager
2 out of 5
by A verified traveler from Lakeside Park, Ky.

Posted Sep 7, 2017
Pros: Location
Cons: Room thoroughly cleaned to remove odors.
Location: Went to Candy Castle and Bakers Square
The room was non smoking, but the odor of nicotene permeated the room. It was in all the fibers of the room. There was a note that there was a fine if you smoked in the room. Went to front desk to tell of the issue, and were told we were the second people to complain about smoke smelling rooms. Said the housekeeper should have told her. Some one needs to tell them that just because you hang a no smoking sign on a room, does not make it nonsmoking - the room needs to be completely cleaned and refurnished to get rid of odor. When I awoke in the morning, besides a headache, my mouth felt like I had inhale smoke all night
Comment from Hotel Management
Sep 11, 2017 by Steven Coster, Hotel Management
Thank you Bonnie for being a valued guest with us and for sharing your feedback. We are always looking to improve on our already great reputation. I am sorry that the previous guests broke our non smoking policy. I want to assure you that we have a deep cleaning process that is to be put in place if a guest breaks our rules. I apologize that you were still affected by the smoke smell. If we are made aware we would happily assign you another room so that you can enjoy your sleep. I will assure you that I will utilize your example with my housekeeping team in our continual improvements at our hotel. As your instance was not common we would love to have you stay with us again on your next trip into town. Thank you, Steven Coster General Manager
2 out of 5
by A verified traveler

Posted Sep 6, 2017
Room was dirty and bathroom , they had to come and clean sheets and bathroom
Comment from Hotel Management
Sep 8, 2017 by Steven Coster, Hotel Management
Thank you for sharing your experience with us. We pride ourselves on delivering a clean and comfortable room for each of our guests. I am sorry that the housekeepers had to come in and touch up your room but I am glad they did it so quickly and were able to get you back to relaxing. Your issue is not common here, I assure you. We would love to have you stay with us again and experience all we have to offer. Thank you very much, Steven Coster General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Sufficient for short-term stay

Posted Sep 4, 2017
Let me preface this by saying every member of the staff we encountered was very pleasant and friendly. The check-in process was seamless and quick. It's a quick hop on and off the interstate, which was perfect for our trip to Chicago. It was a great, cheap spot for one night outside of the Chicago area when we didn't feel like paying for higher rates in the city. With that being said, I would not have chosen to stay at this place for more than one night. Our non-smoking room unfortunately did smell like cigarette smoke. Although I realize in retrospect that I should have packed my own, I was surprised that a hair dryer was not available in every room. They are only available if you upgrade to a Superior room. I am a heavy sleeper so the noise did not bother me, but the location by the interstate does result in a lot of noise that could be bothersome to a lighter sleeper. All in all, it was perfect for a quick and cost-efficient detour to rest our heads for one night.
Comment from Hotel Management
Sep 6, 2017 by Steven Coster, Hotel Management
Thank you Milo for not only your patronage but also for sharing your comments. I am happy that you chose us and we feel that we are a nice clean place to stay outside of the city. You are close to the city of Chicago without paying hundreds per night. We are non smoking and I do apologize if the previous guests smoked in your room. We take extra cleaning steps to resolve an issue like that. I assure you it is not common. While not every room comes with a hair dryer, we have extras at the front desk for any guests need. Thank you for staying with us and we would love to see you again on your next trip into the city. Thank you, Steven Coster General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Nice

Posted Aug 21, 2017
No complains everything was good. Reasonable price and affordable.
Comment from Hotel Management
Aug 22, 2017 by Steven Coster, Hotel Management
It is great to hear that you loved your stay and that you found it a great valued. Thank you for being a valued guest and for taking the time to let us know about your stay. We would love to have you stay with us again soon. Thanks again, Steven Coster General Manager
2 out of 5
by A verified traveler from Indiana

Reservation not honored!

Posted Aug 21, 2017
Arrived at the hotel with two children only to be told that my paid reservation did not exist ("we can't find it") and no room was available. An hour later, as I drove away from the hotel looking for an an accommodation in the middle of the night, I was informed that my reservation was finally "found."
Comment from Hotel Management
Aug 23, 2017 by Steven Coster, Hotel Management
I am sorry about the lost reservation Dan. The reservation you had booked through expedia never appeared in our system. I notified expedia of their error and they are working on preventing issues like this from occurring again. I am sorry that it caused such an inconvenience. Thank you, Steven Coster General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Nice hotel, close to good restaurants,

Posted Jul 26, 2017
Clean room, very nice staff, attentive room attendant (andre), close to good restaurants,
Comment from Hotel Management
Jul 26, 2017 by Steven Coster, Hotel Management
Thank you John for being a valued guest and sharing your awesome comments with us! We work very hard and are happy to hear how much you enjoyed the clean room and that Andre was attentive to your needs. We really hope to see you again soon. Thank you, Steven Coster General Manager
1 out of 5
by A verified traveler from texas

Ugly and dirty it is remodeled but that don't mean

Posted Jul 25, 2017
The towels are old was there for five days housekeeping never cleaned my room did my bed or change my sheets told front desk their response was I don't know what happen sir will clean it tomorrow and they didn't clean it
Comment from Hotel Management
Jul 27, 2017 by Steven Coster, Hotel Management
Thank you Ulysses for staying with us and sharing the feedback on your recent stay. Your experience with housekeeping does not reflect the service we provide. While sheets are not changed on a daily basis unless requested, they are changed every three days. We service rooms daily unless there is a do not disturb sign or pet in the room. I am sorry that you did not receive the housekeeping service during your stay. We would love to have you stay with us again. Thank you, Steven Coster General Manager
2 out of 5
by A verified traveler

Stinky Dirty room

Posted Jul 5, 2017
Pros: Both front desk persons I interacted with were decent.
Cons: room cleanness. Add hotel pictures from aside, so it would be clearly visible that it is a motel. We didn't realize until we got to it.
I arrived to this motel with my wife and kids. Entered the room and realized that this will not work for us. The smell was stinky with beer and alcohol. My kids took the shoes off and it was a mistake. Soon after they socks got really dirty. We didn't want to spend even a night in such atmosphere, so we quickly found a hotel nearby (there are plenty of hotels nearby). I returned the key and got instructions from front desk person how to get refund.
Comment from Hotel Management
Jul 12, 2017 by Steven Coster, Hotel Management
Thank you for sharing your feedback with us. We take great pride in providing a clean, comfortable and friendly environment and always open to ways to improve. The issues you described are not common concerns we hear at the property. Our remodel allowed us to upgrade from carpeting to hardwood flooring for a cleaner and more visually appealing feature. While this location has the entry from the outside the safety of the hotel is great for all of our guests. I am glad to hear that the front desk agents helped you out and were very friendly. We appreciate your feedback and hope that you would try us again in the future. Thank you, Steven Coster General Manager