Updating in progress
Posted Jan 21, 2017
The front desk was very pleasant and told us that they were just moving new furnishings into the rooms and updating them. The road noise to the back of the building is exceptional. We could that they have worked to try to soundproof the rooms yet although not as loud, can still hear the whooshing. The room had all new furnishings, new mattresses, laminate floors, new sheets, towels & new flatscreen TV. They are so new we could tell they was still light drywall type dust on them. The room was clean with the exception of under the beds and around the nightstand & in the heating unit. Under the beds are open so the cleaning staff really needs to vacuum under there. There was a acrylic fingernail on the floor beside the nightstand. I understand its easy to miss some things when cleaning but that was big enough to easily see. The nice Carrier heating cooling unit worked well although it appeared to be crushed by some thing big. The louvers were all broken and it was really dirty in there, a simple vacuum or dust buster would take care of. We were trying to be very open minded and their price was very low/discounted and its hard to find a place to stay with a pet. I do believe they have the best of intentions in bringing this older building up to date. I killed one German Cockroach. My daughter, an entomologist, ID'd this. We didn't see any others. I hope they are on a spray program. I think they are working hard to update and this can be a good cheap place to stay.
Comment from Hotel Management
Jan 26, 2017 by firstname.lastname@example.org, Hotel Management
Thank you Nancy for your feedback about the hotel. Being a pet friendly hotel that does not charge a deposit is a great benefit for our guests. We made a decision to utilize hardwood throughout the rooms instead of carpeting and I am glad to hear that you appreciate that. However, with hardwood floors I hold my housekeeping team accountable for dusting and sanitizing the floors.
You are absolutely correct that Merrillville has great shopping and wonderful places to eat. This is a great location.
I assure you that I have shared your comments about the room and will continue to work hard to correct them. We hope to see you again and know that you will enjoy your future stays.