Ratings based on 116 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from Round Lake, IL

Loved the amenities

Posted Aug 18, 2017
Great location and enjoyed our stay. Loved the breakfast
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
We're happy to hear you enjoyed our location and breakfast! Thank you for the five star review. We hope to welcome you back again on future visits to the Merrillville area!
1 out of 5
by Dale

Overbooked reservation.

Posted Jul 22, 2017 on Hotels
Wouldn't know. They double booked the rooms and didn't have a room for me. Sent me down the road to a different hotel from another chain.
5 out of 5
by Faith

Absolutely reccomend!

Posted Jul 15, 2017 on Hotels
Fast, easy, friendly check in.couldn't be any closer to Star Plaza Theatre. Nice outdoor area for socializing. Walking distance to shopping, reastaurants, bars. Right off interstate yet still quiet. Room was spacious, clean, and comfortable. Bed seemed small but best night's sleep we've had in a hotel for a while. Will be back to stay here again. Concert was rescheduled. Already have reservation to return.
Comment from Hotel Management
Jul 17, 2017
Faith, Thank you for sharing details from your recent stay. We really appreciate the five star rating and are so glad to read of your wonderful hotel experience! We look forward to welcoming you back again soon.
4 out of 5
by Hosea

Posted Jun 17, 2017 on Hotels
Comment from Hotel Management
Jun 19, 2017
Hosea, Thank you for the four star rating! We hope you had an enjoyable stay. We’d love to welcome you back for a five star experience in the future.
5 out of 5
by A verified traveler

overall great stay

Posted Jun 12, 2017 on Hotels
staff was amazing!
Comment from Hotel Management
Jun 14, 2017
Thank you for reviewing your recent stay with us, and thank you for acknowledging our great team here on property. We'd love to welcome you back again!
5 out of 5
by Lynne

Posted Jun 3, 2017 on Hotels
Extremely nice room! Staff were very helpful and pleasant. Finding the hotel was a little difficult. I could see it but had some difficulty finding a service road that would get me there. The only disappointment was the styrofoam plates and plastic utensils at their complimentary breakfast.
Comment from Hotel Management
Jun 5, 2017
Lynne, Thank you for sharing your feedback with us as it helps to continually improve the guest experience. We're pleased to know you enjoyed our great team here on property, as well as our accommodations. We'd love to welcome you back again in the future!
5 out of 5
for Business Travelers
by A verified traveler

great for business travel

Posted May 29, 2017
Pros: The space was great not too big yet not cramped The location was close to the interstate, shops and restaurants
Cons: I changed rooms twice trying to find a room that didn.t smell like smoke. The no smoking policy is not an option. There is no away to enforce it.
Location: Well plenty of restaurants and shops but you need a car
The Residence Inn was great for my business trip to the area. The space was great for a business meeting and for the space to create the project I needed to present.
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
I want to thank you for staying with us and for the great comments about our space and location. Nevertheless, cleanliness which includes guestroom odor is a key priority for our hotel. I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with our team in an effort to improve our service. I hope you’ll consider us when your travels bring you back to the Merrillville area.
5 out of 5
by Jacqueline

Totally satisfied

Posted May 24, 2017 on Hotels
My family found this hotel to be absolutely what we needed. We got a two bedroom suite, it was spacious and clean. Fairly modern and with a decent sized kitchen two bathrooms and a fireplace we had everything we needed. The hotel has great outdoor spaces including basketball court and seating area with fire pit and a clean, albeit small, pool area. Service was fantastic, employees were friendly and helpful. Pricing was right, we got this suite for less than most other places wanted for two separate regular rooms. Would recommend to anyone who asks, would return if we find ourselves in the area again!
Comment from Hotel Management
May 30, 2017
Jacqueline, We extend our deepest appreciation for choosing our hotel during your recent visit. We're so glad we were able to provide you with such a great experience. We take pride in being the best quality hotel at a reasonable price that our customers love. Our deepest thanks for taking the time to share your comments and the five star rating. We look forward to welcoming you back again soon!
5 out of 5
by Sheila

Posted May 18, 2017 on Hotels
Comment from Hotel Management
May 22, 2017
Sheila, Thank you for rating your recent visit. We're pleased to know you had a five star experience, and we hope to welcome you back again!
5 out of 5
by Amanda

Great stay

Posted Apr 8, 2017 on Hotels
Great hotel. Kind staff. Good amentities.
Comment from Hotel Management
Apr 10, 2017
Amanda, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Merrillville area again.