Ratings based on 108 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler

great for business travel

Posted May 29, 2017
Pros: The space was great not too big yet not cramped The location was close to the interstate, shops and restaurants
Cons: I changed rooms twice trying to find a room that didn.t smell like smoke. The no smoking policy is not an option. There is no away to enforce it.
Location: Well plenty of restaurants and shops but you need a car
The Residence Inn was great for my business trip to the area. The space was great for a business meeting and for the space to create the project I needed to present.
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
I want to thank you for staying with us and for the great comments about our space and location. Nevertheless, cleanliness which includes guestroom odor is a key priority for our hotel. I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with our team in an effort to improve our service. I hope you’ll consider us when your travels bring you back to the Merrillville area.
5 out of 5
by Amanda

Great stay

Posted Apr 8, 2017 on Hotels
Great hotel. Kind staff. Good amentities.
Comment from Hotel Management
Apr 10, 2017
Amanda, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Merrillville area again.
5 out of 5
by Patricia

Posted Mar 29, 2017 on Hotels
Friendly staff. Family environment. Convenient to shopping & eating.
Comment from Hotel Management
Mar 31, 2017
Patricia, Thank you for your great review. We are pleased to know that you enjoyed our convenient location and our wonderful team here on property. We'd love to see you again!
5 out of 5
by A verified traveler

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 22, 2017
We appreciate you taking the time to give us your feedback and we are delighted to know it was a great hotel experience for you. We hope to welcome you back on your next visit to the Merrillville area!
2 out of 5
by Pauline

Woullnot go back. Price high for a 2 star

Posted Feb 21, 2017 on Hotels
Was a dark, sunless, dirty room. Employees nice. That's it
5 out of 5
by CARL

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your review and we are delighted to see it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Merrillville area.
5 out of 5
by A verified traveler

So Nice

Posted Feb 17, 2017 on Hotels
Very nice and clean hotel. We will definitely stay again for a longer getaway. Will also bring the kids for a girls weekend retreat. Really nice
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. Please let us know when you are returning so that we may provide you another great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from LV

Impressed, exceeded our expectations

Posted Feb 1, 2017
Hotel staff was fantastic and accommodating. Room was clean and spacious.
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Dear Dana, It makes our day to hear that we excelled your expectations of cleanliness during your stay! Thank you so much for your five star review, and we look forward to welcoming you back on your next visit.
5 out of 5
Recommended
for Families
by A verified traveler from Portage, IN

Excellent hotel for a family gathering.

Posted Jan 29, 2017 on Orbitz
Stayed here with several family members. The hotel is clean, pool is warm, breakfast is good, and staff are very friendly. This is our second time staying here and so far not disappointed at all.
5 out of 5
by Ma. Cecilia

Great hotel

Posted Jan 10, 2017 on Hotels
The check-in and check-out were fast. The room was great and that it has an additional living area with a couch, a desk, a two-seater dining table and a little kitchen area yet it doesn't feel enclosed and cramped.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Hello Ma. Cecilia, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.