Ratings based on 69 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Quiet and restfulPosted Sep 25, 2015
just like home, staff paid attention and smiled. nice people were guests too, breakfast was great!!
for Getaway With Friendsby A verified traveler
Posted Jul 28, 2015 on Hotels
for Couplesby A verified traveler
UNHAPPY WITH HOTELS.COM!Posted Jun 23, 2015 on Hotels
My husband and I were on our way to Chicago for the weekend to visit family. We decided to stay in Merrillville In. to do some shopping. I made a reservation to this hotel through Hotels.com. The hotel was fine, but the website, Hotels.com was not up front with us. The website said the hotel was pet friendly, but we did not know until we checked in, that the fee for having a pet for one night was $100.00!!! If you were going to stay longer than one night, then this fee probably would have been a little more tolerable. I feel it is their responsibility to inform you of the price before you make your reservation. This is unacceptable and I will not be using Hotels.com ever again!!!
for Couplesby Bill from Missouri
Great staffPosted Jun 16, 2015 on Hotels
Very impressed with the warmth exuded by all the staff!
for Familiesby Danielle from Parkersburg, WV
Visiting college childPosted May 11, 2015 on Hotels
Brought the whole family, including Grandma. Everything went well above our expectations. Very spacious bedrooms & living room. Super white & soft linens, clean and fresh bathrooms & beds. Breakfast was fantastic- super hot foods & very fresh fruit salad. Plenty of parking. Had small problem with the coin operated washing machine and the front desk staff quickly refunded me my money so I could continue doing my laundry. Will definitely stay here again when visiting our children here in college.
for Familiesby Michael
Posted Apr 27, 2015 on Hotels
for Familiesby A verified traveler
Great StayPosted Mar 26, 2015 on Hotels
Our stay was great! Staff was super nice, room was clean and hotel was located near food and entertainment. I would definitely recommend this hotel to others.
for Couplesby Katherine from Chicago ,IL
Disappointed and tired.Posted Mar 2, 2015 on Hotels
I love the Residence Inn, my husband and I was on vacation. We needed to getaway and rest, but that didn't happen for us. We were on the 2nd floor, whoever was above us had a very very hard walk. As if they were stomping or walking on a treadmill. Both days & especially at night. I was furious, almost called the front desk to complain. We left tired, just like we arrived tired. I checked out afterward 2 days, eyes red very disappointed. This never happen before. We spent over $300 and still didn't get any rest. Besides that I love coming here. We drove far to come here. I just didn't want to be complaining, now it's my birthday, I need to try again. While I'm off
for Business Travelersby A verified traveler from Pittsburgh, PA
Very nice hotel!Posted Feb 26, 2015
Pros: Room quality compared to price - a good deal.
Cons: Make sure TVs in exercise room work. A few free weights would be nice too, but not essential.
Location: Convenient to some good restaurants (Chicago Pizza) and central to my business needs in the area.
The room was great - clean, well-appointed, comfortable bed. I did not use the kitchenette but it was very nice as well. Breakfast was good. My only complaint was that I couldn't get the TV to work on the stepper machine in the exercise room, but stepper and treadmill both were in good shape and worked well. I would definitely recommend this hotel to a friend and will be staying there again when I am in the area.
for Everyoneby A verified traveler from Merrillville, IN
Close to Mall and RestrauntsPosted Feb 23, 2015
It was good, but we had some a rude neighboring guest across from room on Saturday night.
Comment from Hotel Management
Mar 6, 2015 by Lynnette, Hotel Management
Thank you for your 4 star rating! Have a good day.