Ratings based on 155 Verified Reviews

4.0 out of 5
74% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Recommended and comfortable.

Posted Sep 18, 2017
Pros: Amenities and location, value for the price.
Cons: After hours check in process, key reader maintenance at doors.
Location: Outlet shopping across the highway. Fifteen easy minutes to Manchester/Boston Regional Airport. Dunkin Donuts and other services near hotel.
I arrived after hours. Check in was a pain. You have to call a number, wait, get a lock box code to get your room key. The key card devices at my building's doors wouldn't work without many attempts. Same with my room. Not sure if it was the keys or the doors. That was obnoxious. Otherwise, the location is good to the airport and other conveniences. The room was a two bedroom suite and was very comfortable. Nice towels and decent sheets. Comfy bed. Quiet but for the highway noise in my road-facing room. Really liked the kitchen and room amenities. Laundry on my floor although I only stayed two nights. Overall, comfortable and pleasing and I would recommend to others.
Comment from Hotel Management
Sep 19, 2017 by Mitchell, Hotel Management
Thank you Julie for bringing your concerns to our attention. We will be looking into and addressing the key lock issues you experienced. We hope we can have you back again soon. Thank you from everyone here at the Residences At Daniel Webster
2 out of 5
by A verified traveler

some good, some not so much

Posted Sep 17, 2017
Pros: nice looking
Cons: HOUSEKEEPING!!!
We stayed there 8 days and our relatives stayed on a separate occasion for 8 days also. We had several issues our first few days. No working ice maker, 2 burners didn't work, room not being cleaned. The stove issue took 2 trips to fix. The ice maker was never fixed. But, worse of all was the constant BEGGING to get our room cleaned at a time that was good for US. Got very tired of hearing they just didn't do that! Then, every time we complained, WE ALWAYS HEARD "They are on their way!" (no, they were not). As far as our relatives stay, when they asked for a sheet change (after 5 days), they got a phone call telling them their room could not be cleaned that day because a housekeeper was sick, but would they like towels delivered!!!! So, at the very least, yes, they wanted towels delivered! So, when they returned to the hotel that night, of course, NO towels...The next day, not only were their sheets STILL not changed, but the towels were simply left on a table, and the room STILL not cleaned!!. None of us will return.
Comment from Hotel Management
Sep 19, 2017 by Mitchell, Hotel Management
Thank you for taking the time to let us know about your stay with us. We are aware of the situation from your time spent with us. After speaking with us about your concerns we were happy to arrange your housekeeping done by 10 am on the daily basis. With 129 rooms the team does everything they can to help cater to all of our guests needs. We apologize about your ice maker not working upon arrival, we hope the ice we supplied as well as the ice cube trays sufficed during your 8 days with us. After bringing up your concerns with the general manager we were happy to offer you a discount for any troubles you experienced. We will be happy to help address any problems the other party you mentioned in your review experienced, with them. Again your feedback is appreciated. - Thank you form the team at the Residences at Daniel Webster
5 out of 5
Recommended
for Everyone
by A verified traveler from upper marlboro md

Nice clean and quiet

Posted Sep 9, 2017
Love this place very convenient, affordable and right off the highway Good clean rooms and plenty of space
Comment from Hotel Management
Sep 12, 2017 by Mitch, Hotel Management
Thank you for taking the time to let us know about your stay her with us. We are so glad to hear that you enjoyed your stay here with us. The team works very hard to help provide a comfortable and an enjoyable stay for all of our guests. Next time you are in our area we hope you stop by, always feel free to let us know how we can help. Best regards, from the whole team here at the Residences at Daniel Webster
3 out of 5
by A verified traveler from Memramcook

Factory outlet stay at Residences Daniel Webster

Posted Sep 2, 2017
Pros: Nothing
Cons: Has to be thoroughly cleaned inside and change the carpet at least.
Location: Close to Merrimack outlets but besides this nothing of any significance nearby
Hotel looks good from outside and this is where it stops! Old inside and dirty. Sheets on bed not changed was full of hairs. Screen door has no locks some metal bar to keep it shut. Carpet stained and smelled very bad. Nobody at front desk before 8am and after 8pm. Staff at front desk did not say anything about no staff before 8AM. This hotel accepts long stays and guests are there with pets?? Cleaning seems an issue at this place.
Comment from Hotel Management
Sep 8, 2017 by Mitchell, Hotel Management
Thank you for taking the time to let us know about your time here with us. We are very sorry to hear that this was your experience with us, as it is not typical here at the Residences at Daniel Webster. We are proud to be a boutique extended stay hotel and offer different options for a length of stay. Any issues have been addressed by our meticulous staff. Thank you for bringing these issues to our attention .
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Reasonably priced clean quiet hotel

Posted Sep 1, 2017
Location: Close to outlet shopping and brewery tour
Close to stores and restaurants, quiet, clean, affordable and friendly.
Comment from Hotel Management
Sep 8, 2017 by Mitchell, Hotel Management
Thank you for leaving us your feedback, it is greatly appreciated. The team here works very hard to help make all of our guests stays comfortable and enjoyable. We hope you make it back to our area again soon. Thank you from everyone here at the Residences at Daniel Webster
4 out of 5
Recommended
for Everyone
by A verified traveler from Jersey City

overall good experience

Posted Aug 30, 2017
nice clean stay. clam and quiet place easy approach while going to white mountains from jersey city.
Comment from Hotel Management
Sep 8, 2017 by Mitchell, Hotel Management
Thank you Gaurav for taking the time to let us know about your stay with us. We are glad to hear you enjoyed your time spent with us, as it is very important to the staff here.Next time you are in our area let us know if we can do anything for you. Best regards, -The Residences at Daniel Webster
5 out of 5
Recommended
for Everyone
by A verified traveler

Residences at Daniel Webster

Posted Aug 24, 2017
Pros: The separate bedrooms! Genius! The rooms were clean, lots of closet space, 2 bathrooms (yassss!) and 2 bedrooms, which I didn't realize when I booked.
Cons: The carpeting in the loft - perhaps ensure that it's slip-free or something like that. My behind still hurts. Smelled a bit off so use air freshener.
Location: Not much going on in the neighborhood, but Canobie Lake, Fun spot is close enough, lots of food places like Friendly's, TGIF, etc. You'd need a car.
Lovely, just lovely! I wish I had stayed longer but only did 3 days and then had reservations for a cheaper place, because I wanted to be frugal. But now that I know how amazing this place is, if I ever have to go back to the area, I will be booking this place only - for sure. We had two different buildings - the two-bedroom flat, and the loft. The kids loved the loft the best, as it was an upstairs/downstairs house (yes, a house!) and they picked the upstairs room. They loved it. I did fall down the stairs, so be careful with the loft. I literally slid down from the top stair to the bottom - hurt my arm and butt. I would avoid the loft building if you're prone to accidents - I'm not and still can't figure out how this happened. But just be careful and go with the flat. There is a full size kitchen - stove, fridge... There are pots and pans in the oven, utensils, plates, etc if you want to cook anything. But who likes cooking when on vacation? I just made some quick mac & cheese for the kids on one of our lazy days, but it's really convenient. I'm already looking into booking an extended family vacation there. I can't rave enough about this place. It's not perfect, of course. No place is! But it's well kept for the most part and housekeeping is very responsive.
Comment from Hotel Management
Sep 6, 2017 by Mitch, Hotel Management
Thank you so much for taking the time to let us know about your stay here. The team here on property will be so happy to see your review, as customer care is our top priority. Please let us know if we can be of any assistance in the future. We are looking forward to having you back with us again soon. Thank you again from everyone here at the Residences at Daniel Webster
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice condo type rooms

Posted Aug 22, 2017
Pros: Ils location and the curtesy of the personnel.
Cons: The stability of the électronic keys and the maid service
Serions electronic keys problems : needs to be adressed !
Comment from Hotel Management
Aug 25, 2017 by Mitch, Hotel Management
Thank you Roger for taking the time to let us know about your stay with us. We hope you enjoyed your time here. Your concerns are very important to us and will be addressed. Best Regards, -The Residences at Daniel Webster.
3 out of 5
by A verified traveler

Posted Aug 17, 2017
This room smelled like old smoke, the toilet was repaired during our stay but clogged all the time. The ceiling leaked from unit upstairs leaving a puddle in the bathroom. The only thing good about my room was that it had a full kitchen and a nice pool to swim in. This place offers a month to month lease, but beware, they require a half months rent to hold your room. If you do not give all money right away, they will rent it from under you!
Comment from Hotel Management
Aug 22, 2017 by The Residences At Daniel Webster , Hotel Management
We are sorry that the unit above had over flowed the bathtub.We ensured that our maintenance team went over to your room as soon as we were made aware that this happened. We do require a deposit for monthly stay reservations and this deposit does hold the room for you. I would be happy to clarify any concerns you have about our deposit policy. Thank you for your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from Longs, SC

Dated but comfortable

Posted Aug 8, 2017
Pros: Location, quiet
Cons: Free continental breakfast like most hotels. Had a restaurant in clubhouse but was al a carte. Most hotels offer free continental.
Location: Budweiser tour, White Mountains, Merrimack Outlet Mall, plenty of shopping and restaurants.
At first was hard to get room service. Toilet paper seemed scarce so my husband got some out of the men's room in the club house. Confusion when I reserved a room for friends through Expedia. I got charged one night and they got charged the other. This is only an inconvenience. Location was perfect. Staff was very accommodating and helpful. Just wish we could have gotten room service without having to ask all the time. We were there for 10 nights and I don't think the sheets were changed once, as most hotels change every 3 nights. Ice maker in fridge didn't work. Quiet location so would recommend even though it needs some work. Rooms were clean.
Comment from Hotel Management
Aug 15, 2017 by Mitch, Hotel Management
Thank you for taking the time to let us know about your stay with us. Although some hotels or motels offer a complimentary breakfast, we offer the cafe with the quality and options a lot of guests look for. We would be more than happy to get you extra toilet paper if you let us know, and as for the sheets, they are changed as you place the sheet change sign on the bed to cut back on waste. We apologize for any problems you had while staying with us. Next time let us know and we will be happy to send send someone over to take care of any problems you are facing. Best Regards - The Residences at Daniel Webster