In-room safe, individually furnished, desk, iron/ironing board

Reviews of Holiday Inn Express Andover North-Lawrence, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 406 out of 857 reviews" "
Rating 8 - Good. 244 out of 857 reviews" "
Rating 6 - Okay. 85 out of 857 reviews" "
Rating 4 - Poor. 61 out of 857 reviews" "
Rating 2 - Terrible. 61 out of 857 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Amenities
Great service. Staff was excellent
Stayed 1 night in Mar 2024
Response from MaKayla W. on Mar 26, 2024
Thank you so much for your kind review - I'm happy to read the staff was excellent and hope you will stay with us again soon.

10/10 Excellent

albania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s entrance is a little inconvenient since it’s in back of other buildings but the overall stay was amazing!
Stayed 1 night in Mar 2024
Response from MaKayla W. on Mar 19, 2024
Thank you so much for your review. We do have a quirky entrance, I agree. I am happy to see that your stay was still amazing! Please stay with us again soon.

8/10 Good

Joanny

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from MaKayla W. on Feb 27, 2024
Thank you so much for your review. I'm so happy to read that you enjoyed your stay and hope to have you stay with us again soon.

10/10 Excellent

Eliezer, peachtree city

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 4 nights in Feb 2024
Response from MaKayla W. on Feb 27, 2024
Thank you so much for your review. I'm so happy to read that you enjoyed your stay and hope to have you stay with us again soon.

6/10 Okay

Jeffrey

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from MaKayla W. on Feb 27, 2024
Thank you so much for your rating. We hope you will give us another chance in the future to make your stay a 5/5.

10/10 Excellent

Susan

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Very nice inside, quiet, comfortable, spacious, and clean rooms. Outside is a mixed bag -- lots of trash from highway. Entrance not easy to find.
Stayed 1 night in Feb 2024
Response from Ramiely G on Feb 23, 2024
Thank You for your feedback Susan!

10/10 Excellent

Jacqueline

Stayed 1 night in Feb 2024

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were totally surprised at how clean the place was considering it's location. We've stayed at many hotels, inns and motels in the last few years, and this was the cleanest, friendliest and most quiet place we've stayed. Cudos to the Lawrence, MA Holiday Inn.
Stayed 1 night in Jan 2024
Response from Ramiely G on Feb 9, 2024
Thank You for your feedback Carmen. I am glad that you had a great experience with us and we hope to be able to accommodate your future stays!

6/10 Okay

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
The tv volume was not adjustable, and the drain did not work in the shower so I took a shower in 1 foot of water
Stayed 1 night in Jan 2024
Response from Ramiely G on Feb 4, 2024
We are so sorry about that, we hope you can give us another chance in the future to make our stay better.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Really good
Stayed 1 night in Jan 2024
Response from MaKayla W. on Jan 30, 2024
A perfect 5/5! We are so happy to see that you enjoyed your stay with us and hope to have you stay again soon.

10/10 Excellent

johnny

Stayed 1 night in Jan 2024

10/10 Excellent

eusebio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ramiely G on Jan 29, 2024
Thank You so much for your rating! It is appreciated

2/10 Terrible

Richard

Stayed 1 night in Jan 2024
Response from Ramiely G on Jan 29, 2024
We are so sorry that we were not able to meet your expectations. We would love to hear how we can make your stay better in the future.

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance to the hotel property is not obvious and is quite inconvenient to find from the highway.
Stayed 1 night in Jan 2024
Response from Ramiely G on Jan 27, 2024
Thank You for your feedback Donald! It is appreciated

6/10 Okay

Julie

Response from Ramiely G on Jan 24, 2024
Thank You for your feedback Julie!

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay except for the loud sound made by the heater which came on and off frequently throughout the night. The weather was very cold, but our room was toasty. There were many breakfast options and the staff kept it all well stocked despite the ravenous hockey player group.
Stayed 1 night in Jan 2024
Response from MaKayla W. on Jan 23, 2024
Thank you so much for your review - I'm happy to read that you were able to enjoy your stay minus the heater. We have had maintenance look into this to prevent it from happening again in the future.

8/10 Good

Amanda

Traveled with family
Very clean. Friendly staff - at front desk, breakfast area and housekeeping. Everyone was very helpful and friendly
Stayed 2 nights in Jan 2024
Response from Ramiely G on Jan 22, 2024
Thank You for your feedback Amanda. It is greatly appreciated!

6/10 Okay

Deepu

Stayed 1 night in Jan 2024
Response from MaKayla W. on Jan 16, 2024
Thank you so much for your recent review. We hope to have you try us again in the future!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overnight front desk woman was very polite, professional and cordial. Plenty of parking and located near highway, stores, restaurants. And nice free breakfast every morning.
Stayed 3 nights in Jan 2024
Response from MaKayla W. on Jan 30, 2024
We are so happy that you were able to enjoy your stay with us and hope to have you stay with us again in the future!

10/10 Excellent

Genesis lopez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Dec 2023

2/10 Terrible

Ivanna

Stayed 1 night in Jan 2024

8/10 Good

Melvin

Liked: Cleanliness
Stayed one night
Stayed 1 night in Dec 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and staff were friendly check in was quick! I will be back
Stayed 1 night in Dec 2023
Response from Ramiely G on Dec 27, 2023
Thank You so much for your feedback! We are glad you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Oliver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ramiely G on Dec 27, 2023
Thank You so much for your feedback! We are glad you enjoyed your stay with us and hope to see you again.

2/10 Terrible

Wilberto

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

J

Stayed 1 night in Dec 2023
Response from Ramiely G on Dec 27, 2023
Thank You so much for your feedback! We greatly appreciate it.

8/10 Good

Daniel

Stayed 1 night in Dec 2023
Response from Ramiely G on Dec 27, 2023
Thank You so much for your feedback Daniel! It is greatly appreciated.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ramiely G on Dec 27, 2023
Thank You so much for your feedback Jen! Our team appreciates it.

8/10 Good

robert J

Liked: Cleanliness, staff & service
greatr
Stayed 1 night in Nov 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
easy to find
Stayed 1 night in Nov 2023

10/10 Excellent

Vicente

Stayed 1 night in Nov 2023

4/10 Poor

Suminda

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Mattress is substandard & needs to change. Unable to have good night sleep
Stayed 1 night in Nov 2023

8/10 Good

Catherine J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to I495. Large parking lot, well lite. Sign to locate driveway was small, and it was strange having to go through a Dunkin' parking lot to get to their parking lot.
Stayed 1 night in Nov 2023

10/10 Excellent

Jane

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly service.
Stayed 1 night in Nov 2023

10/10 Excellent

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean
The room was clean and the food is delicious overall 5 stars
Stayed 2 nights in Nov 2023

10/10 Excellent

Jerrold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

JOHN

Liked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was very clean and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Librada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very great job
Stayed 1 night in Oct 2023

8/10 Good

Tasha, Davenport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little tricky to find however overall a great stay
Stayed 2 nights in Oct 2023

6/10 Okay

Cayla

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The only real issue was the customer service. The cleaning crew didn’t replace towels 2 times so we called down and asked for towels and pillows. They didn’t have anyone available either evening to bring them to our room so we had to go down and get them. The staff was also not very nice. Not blatantly rude at all, just kind of indifferent towards the guests. I get that it’s the northeast and people are generally not overly nice but it’s a little different when it comes to the hospitality business. At least smiling at the guests and thanking them for staying there should be the bare minimum. They were just very indifferent and more interested in talking amongst themselves than making their guests feel welcome. Other than that, the facility itself is very nice. Very clean. Good breakfast. Fantastic mattresses, specifically.
Stayed 4 nights in Oct 2023

10/10 Excellent

Wanda

Liked: Cleanliness
Everything was perfect
Stayed 2 nights in Oct 2023

8/10 Good

Lauryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for a weekend to explore Salem and found this gem to stay in. Wasn’t expensive and convenient 45 min drive into Salem.
Stayed 2 nights in Oct 2023

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, property conditions & facilities
My room was clean, modern, and quiet. The bed and pillows were comfy and the bathroom was large. They even had a hot a breakfast, which i appreciate.
Stayed 1 night in Oct 2023

10/10 Excellent

Terry

Stayed 2 nights in Oct 2023

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Recomended
Stayed 3 nights in Oct 2023

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2023