"Internet" & "breakfast" not really included
Posted May 29, 2013 on Hotels
Pros: Comfortable, large room, quiet. Cons: Internet didn't work. At all. Night and morning. I tried 3 devices. Manager was distinctly unhelpful when I mentioned it. Also, when I checked out I was handed a bill for more than the booking had been for. Turns out I was being charged for breakfast, even though it clearly says on the hotels.com page, "INCLUDED/NOT INCLUDED IN THE PRICE Wireless Internet access is included in the price. Parking is included in the price. Breakfast is included in the price." When I pointed this out, I got a lot of unhelpful responses, like, "But other guests..." "But breakfast is never included..." "Well, OK, I can always charge your card the difference later as I have your details."