Reception hall

Reviews of Arizona Golf Resort - Phoenix, Mesa

4 out of 5
Arizona Golf Resort - Phoenix, Mesa
425 S Power Rd, Mesa, AZ

Reviews

6.6
Rating 10 - Excellent. 159 out of 795 reviews" "
Rating 8 - Good. 222 out of 795 reviews" "
Rating 6 - Okay. 189 out of 795 reviews" "
Rating 4 - Poor. 134 out of 795 reviews" "
Rating 2 - Terrible. 91 out of 795 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Jeff

Traveled with family
Disliked: Staff & service, property conditions & facilities
Run Down Resort
Was greeted by a woman having a bad day, she couldn’t find my registration and said she had to enter it and only had an upstairs room available. I had requested 2 beds and she stated she only had a king room. We agreed and went to the room to find the grounds run down, unkept and not inviting. In the room there was no coffee packets so I asked the front desk for some and she stated she would send someone to the room, never came so I called the after hour number and he stated housekeeping was locked and he couldn’t get in. Ended up going to the store Saturday morning to get some and went back to office to ask again only to find she had it behind the counter all along and never needed to send someone to the room in the first place. Terrible customer service. It also appears the hotel has turned into long term living for several residents and made the walks a little uncomfortable, we were with our grand children while we were walking past rooms with people sitting there smoking marijuana. We have stayed here several times in the past but don’t think we will be back.
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Stayed 2 nights in May 2021
Response from Yolanda on May 31, 2021
We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Needs a lot a attention to the grounds. Staff was great though.
Stayed 1 night in May 2021
Response from Yolanda on May 31, 2021
We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback!

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf Course was in great shape! easy access. But, clubhouse was filthy, parking lot was full of weeds. And service personnel were no where to be found. Absolutely terrible. I also, found a small baggy containing drugs in the parking lot, i had to pick up and discard before any kids came across it. Place is old and outdated, you have stay with permanent residents on property. Will not be going back.
Stayed 3 nights in May 2021
Response from Yolanda on May 31, 2021
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback!

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Yolanda on May 8, 2021
Thank you for sharing your recent experience at Arizona Golf Resort. Your friends look forward to your return!

6/10 Okay

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The rooms (not suites) leave something to be desired. Need much updating.
Stayed 2 nights in May 2021
Response from Yolanda on May 5, 2021
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I’ve enjoyed this property in the past, but this time the pool area was terrible. Patio furniture was broken, messy, no pool towels, the hot tub was too dirty to get in. Our room was clean, but the door was broken and difficult to open and lock. Our room was not ready at check in time. And the view from our window was the tennis court turned into a trash heap. Old mattresses, broken golf carts, paint cans. All sorts of garbage. I’ll stay somewhere else next time.
Stayed 1 night in Apr 2021
Response from Yolanda on Apr 29, 2021
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. Just as the website you booked on states, Breakfast is not included. I value your feedback!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
It was fine to stay over night bed was comfortable. there was alot of room . The only thing was its kinda out dated and my family stayed in other rooms and had some problems with their rooms, but it was good for the price .
Stayed 2 nights in Apr 2021
Response from Yolanda on Apr 29, 2021
Thank you for taking the time to share your visit at Arizona Golf Resort Hotel & Conference Center. We are making changes & constantly looking for ways to improve. Your honesty helps us achieve our goals.

8/10 Good

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Yolanda on Apr 29, 2021
We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Property allwe
Stayed 1 night in Apr 2021
Response from Yolanda on Apr 29, 2021
We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs an update. There is just no way around it everything is old and smells old the door doesn’t lock properly and the dead bolt was broken. My neighbor said it best “this place is a dump”. But if you need a semi safe place to stay at a reasonable price or you are short on cash this is the place for you. Jeff and I wanted a nice dinner and a game of golf, not the place for us. Everything was similar to the quality of a diner.
Stayed 1 night in Apr 2021
Response from Yolanda on Apr 29, 2021
Thank you for taking the time to share your visit at Arizona Golf Resort Hotel & Conference Center. We are making changes & constantly looking for ways to improve. Your honesty helps us achieve our goals.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly laid back environment
Very nice staff and great priced food and drinks in restaurant but closed too early.
Stayed 1 night in Apr 2021
Response from Yolanda on Apr 23, 2021
Thank you for sharing your recent experience at Arizona Golf Resort. Your friends look forward to your return!

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Yolanda on Apr 23, 2021
Thank you for sharing your recent experience at Arizona Golf Resort. Your friends look forward to your return!

4/10 Poor

Mykal

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Yolanda on Apr 18, 2021
We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

8/10 Good

Cool

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Had a great time, room was huge well worth the price.
Stayed 1 night in Apr 2021
Response from Yolanda on Apr 15, 2021
We truly value your personalized perspective. We look forward to your return!

8/10 Good

Verified traveler

Stayed 1 night in Apr 2021
Response from Yolanda on Apr 23, 2021
We truly value your personalized perspective. We look forward to your return!

2/10 Terrible

Verified traveler

Stayed 3 nights in Apr 2021
Response from Yolanda on Apr 23, 2021
We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
From pictures the resort looked more upgraded. I was disappointed in the resort , the A/C in our unit was horrible the room was hot the entire day, it was cooler to keep windows open at night. The pool was not like the photos the hot tub was green. We will never stay here again
Stayed 2 nights in Apr 2021
Response from Yolanda on Apr 15, 2021
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

4/10 Poor

Andre

Disliked: Cleanliness, property conditions & facilities
Dissatisfied
Property is outdated, pool and jacuzzi was filthy , no phone in the room
Stayed 2 nights in Apr 2021
Response from Yolanda on Apr 15, 2021
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We paid nearly $400 a night for our room yet didn’t get housekeeping services once. When we checked in it seemed like we were inconveniencing the receptionist and each time we needed to ask the concierge desk a question, we were met with the same response; as if we were bothering them. The bartenders at the lobby bar were very nice and engaging and the food/drinks were good. The pool is okay, but the prices for rentals is through the roof. Overall, it’s a decent hotel, but not for the service provided and not if we have to call down for supply refills in our room.
Stayed 2 nights in Mar 2021
Response from Yolanda on Apr 10, 2021
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities
Could be a very nice place. Needs some updating and better service after hours when needed.
Stayed 7 nights in Mar 2021
Response from Yolanda on Apr 10, 2021
We truly value your personalized perspective, and I sincerely apologize that your experience did not exceed your expectations. Thank you for detailing areas of opportunities for us to improve on your next visit.

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2021
Response from Yolanda on Apr 10, 2021
Thank you for your feedback!

6/10 Okay

Kristy

Traveled with family
Liked: Staff & service, room comfort
Disappointing
The room had some bathroom cleanliness issues, no water in hot tub and coffee maker did not work. No breakfast as promised. I have stayed here 2 times before but this was not a great experience this time.
Stayed 2 nights in Mar 2021
Response from Yolanda on Apr 10, 2021
Mr Alva - I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. Just as the website you booked on states, Breakfast is not included. I value your feedback!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Place was ok for the price we paid. The room was nice bed was comfortable.
Stayed 1 night in Mar 2021
Response from Yolanda on Apr 10, 2021
We truly value your personalized perspective. We look forward to your return!

2/10 Terrible

Sarafina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
The room was janky. Overpriced. Tv did not work well. Coffee machine put grinds all in my coffee
Stayed 1 night in Mar 2021
Response from Yolanda on Apr 10, 2021
We truly value your personalized perspective, and I sincerely apologize that your experience did not exceed your expectations. Thank you for detailing areas of opportunities for us to improve on your next visit.

6/10 Okay

Shirley

Traveled with family
Liked: Staff & service
Stayed 1 night in Mar 2021
Response from Yolanda on Apr 10, 2021
Shirley - Thank you for your feedback!

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was very polite and helpful. The pool and hot tub are only open on the weekend and no heat, even in the hot tub. Pool area needs some TLC. Maid service only comes every other day. Lots of parking available. Rooms were spacious and clean.
Stayed 8 nights in Mar 2021
Response from Yolanda on Apr 10, 2021
We truly value your personalized perspective. Thank you for detailing areas of opportunities for us to improve on your next visit.

2/10 Terrible

Kimber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1982 nightmare.
Upgrade to a Motel 6.. booked this place thing it looked nice...this place is AWFUL. Checked in went to my room. Get to the door first thing I notice is that the door frame is literally rotted. Go inside and step back in time to 1982 except like abandoned mall that someone partial cleaned. half inch gaps in poorly installed pergo flooring to stub your toes on as you walk over the wave that is supposed the floor, old food on the headboard something dribbled on the floor by the bed I don't want to know what it is, no phone to call the front desk.. then it really began the moaning outside where people were having sex in the courtyard and the grand finale your 7am wake up call a man outside your bedroom window banging on a garbage bin with wrench. This place is the epitome of disgusting.
Stayed 1 night in Mar 2021
Response from Yolanda on Apr 10, 2021
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2021
Response from Yolanda on Apr 10, 2021
Thank you for your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful upon check in. I did not see that the reservation with expedia said no check in after 6pm but i booked with the room after 8pm! The maintenance man called the manager and they checked me in anyways. Thank you! I love this place and stay here whenever i come to arizona.
Stayed 1 night in Mar 2021
Response from Yolanda on Apr 10, 2021
Thank you for sharing your recent experience at Arizona Golf Resort. Your friends look forward to your return!

4/10 Poor

George

Disliked: Property conditions & facilities
Better options available in the area
I’m sure this place used to be very nice back in the 1970’s but it is truly showing it’s age. Also, the tv in the bedroom was not functional. Three lamps were not functional because power outlets didn’t work. Most concerning was the door. It was obviously damaged from someone kicking the door in and it was never properly repaired. You couldn’t even use the deadbolt. It was clear that this property has sold many of their units over the years to people as condo/apartments and many didn’t seem to show any pride in ownership. We wanted to stay in the area for three more nights and chose to move to a nicer, nearby hotel for 60% of the cost. Despite the staff at the clubhouse and restaurant being very friendly and courteous, we will not stay here in the future.
Stayed 5 nights in Mar 2021
Response from Yolanda on Apr 10, 2021
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Property was clean. Room was great. The pool and restaurant/bar close very early. At 6 pm for the pool and 9 pm for the other. Just seems so odd for a Phoenix area resort. I’ve never experienced that at any other resort I’ve used. Wasn’t able to use any of those amenities due them closing so early. But the room was nice.
Stayed 1 night in Mar 2021
Response from Yolanda on Apr 10, 2021
Thank you for sharing your recent experience at Arizona Golf Resort! We look forward to your return!

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Yolanda on Apr 10, 2021
Martin - Thank you for sharing your recent experience at Arizona Golf Resort! We look forward to your return!

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
The room was dirty. They vacume the floors, but clearly do not mop/scrub them. Our feet were filthy if we walked barefoot in the room. The deadbolt on the front door did not work, nor the lampor radio clock between the beds. Shabby, would be a good description. Had I not pre-paid with no refund available, I would have checked out the first day.
Stayed 7 nights in Feb 2021
Response from Yolanda on Mar 6, 2021
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like there was a place by the golf course and the parking was not to far. the staff gave me a room that seamed pretty well taken care of.
Stayed 2 nights in Feb 2021
Response from Yolanda on Mar 6, 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Heather

Traveled with family
Disliked: Property conditions & facilities, room comfort
Must've been nice 20 yrs ago...
Really needs a rennovation.
Stayed 1 night in Jan 2021
Response from Yolanda on Jan 18, 2021
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2020
Response from Yolanda on Jan 18, 2021
Thank you for taking the time to share your visit at Arizona Golf Resort Hotel & Conference Center. We strive to achieve great customer service. Your friends at Arizona Golf Resort look forward to your return!

6/10 Okay

alexander

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
The room itself is nice and the set-up of the casitas is very good. However vacated of the lack of carpet or photos, anything to absorb sound. You will hear your neighbors and your neighbors will hear you. The resort seems overall very nice, but not very well maintained. Maybe the better word is out of date. But with a Jacuzzi that didn't appear to be cleaned in months closest to my room and a tennis court being used for storage. Including cars. I have to go with poorly maintained.
Stayed 1 night in Oct 2020
Response from Yolanda on Nov 2, 2020
Thank you for taking the time to share your visit at Arizona Golf Resort Hotel & Conference Center. We strive to achieve great customer service. Your friends at Arizona Golf Resort look forward to your return!

6/10 Okay

Larry

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2020
Response from Yolanda on Nov 2, 2020
Thank you for taking the time to share your visit at Arizona Golf Resort Hotel & Conference Center. We strive to achieve great customer service. Your friends at Arizona Golf Resort look forward to your return!

2/10 Terrible

Jaime

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrid
The hotel is so disgusting dirty old,nothing like the pictures,And I mean from the front check in office to the computer-room all the way to my room. When I entered the room the smell was bad the walls are dirty the floor was cleaned but my socks turned black. I took my daughter to her soccer game, stopped at Dollar store for cleaners and a sponge mop and febreaze for the room. I went to hotel to have to clean and sanitize it. The control to tv had no buttons,I opened a window the window seal was covered with dust and dead flies. I had to wipe down the bathroom door I was so grossed out by it. I called for room service next day because I wanted clean towels and sheets, the cleaning lady took a small bag and I swear like one cleaner in hand. There is no phone in hotel room so you have to figure out how to call the front. There is a resort fee, I would say motel 6 is more of a resort, I say the stars that this hotel has is so wack. I will be contacting the better business bureau it’s really bad. If you have a family don’t stay here, I wouldn’t recommend it to no one I was so embarrassed with my friends that they came and stayed here as well because I told them about it from the pictures. Never again in my life! Nor would I recommend.
Stayed 2 nights in Oct 2020
Response from Yolanda on Oct 31, 2020
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

2/10 Terrible

Travis

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Yolanda on Nov 2, 2020
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

6/10 Okay

William

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Oct 2020
Response from Yolanda on Oct 31, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Edwardo

Stayed 3 nights in Oct 2020
Response from Yolanda on Oct 31, 2020
Edwardo - Thank you for taking the time to share your visit at Arizona Golf Resort Hotel & Conference Center. We strive to achieve great customer service. Your friends at Arizona Golf Resort look forward to your return!

2/10 Terrible

Brandon

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Yolanda on Oct 13, 2020
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

4/10 Poor

CW, Phoenix

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Not a redo for us. AC did not work very well. Small tv. Remote did not work.
Stayed 1 night in Oct 2020
Response from Yolanda on Oct 13, 2020
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback.

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
Bad place to stay
Not worth the cost. Run down and dilapidated. Neither TV worked, I watched Netflix tethered to my personal mobile hot spot because the “free WiFi” wasn’t sufficient to stream. Buyer beware. I wouldn’t recommend this place to my enemy.
Stayed 1 night in Oct 2020
Response from Yolanda on Oct 5, 2020
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback. If we can be of any service to you, do not hesitate to approach the Front Desk.

4/10 Poor

Jerry, Seattle

Liked: Amenities
Disliked: Cleanliness
No say that based on my room should this hotel be anywhere near a four star. The interior looked like it had never been updated from the 1950’s. I believe that the table and night stands were bought at a garage sale. When I went to take a shower the shower handle that turned on the water came off in my hand. After splashing water up on myself from the faucet I called and they switched my room to an identical mirror room next door. At least the shower worked in this room even though the shower water was leaking the whole time.
Stayed 2 nights in Sep 2020
Response from Yolanda on Oct 5, 2020
I'm sorry your experience fell short of your expectations. We work diligently to ensure our guests have a comfortable and pleasant stay. I value your feedback. If we can be of any service to you, do not hesitate to approach the Front Desk.

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020
Response from Yolanda on Sep 21, 2020
Thank you for taking the time to share your visit at Arizona Golf Resort Hotel & Conference Center. We strive to achieve great customer service. Your feedback reinforces that we are making steps in the right direction. We thank you for giving us the opportunity to serve you. Your Arizona Golf Resort friends look forward to your return!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2020
Response from Yolanda on Sep 21, 2020
Thank you for taking the time to share your visit at Arizona Golf Resort Hotel & Conference Center. We strive to achieve great customer service. Your feedback reinforces that we are making steps in the right direction. We thank you for giving us the opportunity to serve you. Your Arizona Golf Resort friends look forward to your return!

6/10 Okay

Bryce

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Yolanda on Sep 21, 2020
Thank you for taking the time to share your visit at Arizona Golf Resort Hotel & Conference Center. We are making changes & constantly looking for ways to improve. Your honesty helps us achieve our goals. Please come back to visit us!