Ratings based on 435 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Corunna, ON

Good Location, comfortable stay.

Posted Sep 20, 2017
Pros: Bedding was excellent.
Cons: Quality of the reno jobs. Things were not finished 100%
Location: Mimi's Cafe!!!!!
We were here for 4 days. The hotel is undergoing some renovations, but that did not disturb the stay. The layout is cool, with rooms on the outer 4 walls and an indoor courtyard style on the inside, so each floor is a balcony looking to the open middle of the hotel. There are glass elevators so you can see it all as you go up. Room was very comfortable. Bedding and pillows were perfect. The finishes are high end (taps, tile, etc) but the installation job was poorly done. There were spots of mud on the walls that was never painted. The tub taps we not tight to the wall, there was even some stones from grout mix in the corners. No surprise the restaurant is very expensive, $16 for the buffet, and $4.50 for just a slice of toast. Good thing we found Mimi's Cafe a couple blocks away. Phenomenal place to eat, we went there two mornings in a row. Its a french style restaurant with decor and music, staff was excellent, and all of their food is amazing, large portions as well!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
We could hear the traffic outside at times and there must have been a party as we could hear a whistle blowing during one night of our stay. The pillows were the worst part for me but otherwise the stay was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from So Cal

Posted Aug 28, 2017
As always excellent hotel to stay. Feels like home.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Aug 23, 2017
Nice hotel in a good location for the work I was doing. The staff was excellent. Hotel is under renovation and getting much better.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Wonderful Stay

Posted Aug 22, 2017
Hilton holds a high standard and continually meet or exceed that standard. Even in the middle of a major remodel, the Hilton Phoenix/Mesa is the place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always great stay

Posted Aug 21, 2017 on Orbitz
Very nice remodeling job. Beds and pillows excellent. Room and facility very clean.
4 out of 5
Recommended
for Families
by A verified traveler from Washington State

No roll-away beds

Posted Aug 18, 2017
Pros: Great air conditioning!
Stayed in this hotel in a room with 2 queen beds. Had two teenage grandsons with us who did not want to share a bed. Asked for a roll-away bed and they said the Fire Dept. wouldn't allow it. There seemed to be plenty of room in our room for a roll-away bed. Ultimately one of the boys slept on the floor.
4 out of 5
by David

Great A/C

Posted Aug 14, 2017 on Hotels
Great A/C!!!
4 out of 5
by Vanessa

Posted Aug 2, 2017 on Hotels
Nice & clean room.
3 out of 5
by A verified traveler from NY

Ok Hotel

Posted Jul 17, 2017
The hotel was being painted during our stay. Some areas were closed off in the hotel due to the painting. It is an older hotel and not quite up to the standard that you expect from the Hilton brand.