Ratings based on 255 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from San Diego

Just Okay

Posted Jun 22, 2017
Pros: A/C and bed
Cons: Bathrooms
The hotel I recently stayed at I was greeted by friendly staff. However it took them three times before they could find my reservation. I was exhausted and just wanted to go to my room at that point. To get to my room I had to leave the building and enter another. The stairwell smelled musky and had a weird odor to it. The room itself was clean and nice. Very comfortable. The bed was soft and nice. The bathroom was where I had the issues. When attempting to take a shower the shower broke and the hose detached from the nozzle and proceeded to flood the bathroom floor before I could get to the water and turn the faucet off. The bathroom itself offered no towel hangers or towel bars to hang my towel on. I ended up using the wheelchair safety bar as my towel rack. The weather was 119 degrees outside, and while there was nothing they could do about the heat, the pool was out of order so I couldn't at least take a dip. Instead they were redirecting customers to use another hotels pool. Overall the staff was polite and accommodating. The morning breakfast was simple but good. The problems were with a broken bathroom and broken pool.
Comment from Hotel Management
Jun 28, 2017 by Bianca M, Manager, Hotel Management
Hello Ryan, It's extremely disheartening to hear of the unfortunate issues that you experience during your stay. We always aim for our guests to have the utmost memorable experience in a positive way. I am in high hopes that our team was able to fix your shower. Due to routine deep cleaning needs our pool had to be closed, as we always want to provide the utmost cleanliness and safety for those guests who utilize the pool. Your understanding and patience with the pool being closed is greatly appreciated. We hope that you come back to visit us again and let us help you have a 'Wonderful' stay!
5 out of 5
by Glenn

Posted May 14, 2017 on Hotels
The hotel is beautiful and the breakfast was delicious
Comment from Hotel Management
May 17, 2017 by Macey, Hotel Management
Hi Glen, Thank you for your review! We are happy to hear that you enjoyed your stay and breakfast here at the beautiful Residence Inn Phoenix-Mesa. Please visit us again soon! Macey D, General Manager
5 out of 5
by Mari L.

Posted Apr 24, 2017 on Hotels
I had a wonderful time in Mesa, Az and the room in the Residence Inn was excellent, very clean and everyone was very professional, I would definitely stay there again.
Comment from Hotel Management
May 17, 2017 by Macey, Hotel Management
Hello Mari L. We appreciate your kind review and are thrilled that you enjoyed our stellar staff and spacious suites. The next time you are in Mesa we would love to have you back at the Residence Inn Phoenix-Mesa! Macey D, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Really clean, spacious and close to restaurants

Posted Apr 10, 2017
Loved my stay in the suite and the 7am breakfast was great
Comment from Hotel Management
Apr 12, 2017 by Macey D, Hotel Management
Tim, We are thrilled to have been a 5 in your eyes and look forward to WOW'ing you again and again in the future! Macey D, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2017
pleasant stay, like the optional free evenings events
Comment from Hotel Management
Jan 9, 2017 by Macey D, General Manager, Hotel Management
Hi There, Thank you for taking the time to review our property! We are pleased that you enjoyed your stay and our fun evening mixers. Please visit us again soon!
4 out of 5
by A verified traveler

Posted Aug 28, 2016 on Hotels
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thanks so much for the great review, we hope to see you again on your next visit to Mesa! Macey D, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Jul 23, 2016
Pros: All my family was there. There was room for them all to site around.
Cons: Can't think of a thing. All services were available during their work
Location: Near Fiesta Mall which is undergoing change, too. Great Greek restaurant there. Also not far from the Light rail station.
The hotel was under renovation, but it did not affect me at all. In fact, I had a room at the back which overlooked a golf course.
Comment from Hotel Management
Sep 1, 2016 by Macey D, Hotel Management
Hi there, Thanks so much for taking the time to offer a review on your recent visit to the Residence Inn Phoenix Mesa. We can't agree more that our location is ideal- we're so close to all the Valley's major highways as well as in walking distance to great restaurants and shopping! We are also so glad to hear that you enjoyed your suite... the space to spread out and our newly renovated look are such great perks. We look forward to having you back some day! Thank you, Macey D, General Manager
3 out of 5
by David

Posted May 31, 2016 on Hotels
Comment from Hotel Management
Jun 15, 2016 by Macey, Hotel Management
Hi there David, We hope to see you again in the Mesa area- we look forward to showing off our newly renovated hotel! Macey D, General Manager
4 out of 5
by A verified traveler

Would come back

Posted Apr 25, 2016 on Hotels
The staff went above and beyond for us.
Comment from Hotel Management
Jun 15, 2016 by Macey, Hotel Management
We are so glad you were impressed by the staff at the Residence Inn Phoenix Mesa! I look forward to passing the compliment along. Come see us again soon. Macey D, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect.

Posted Sep 11, 2015
Friendly and attentive staff, spacious and comfortable with good amenities. I don't see why anyone would stay anywhere else in Mesa within a tight schedule and budget!
Comment from Hotel Management
Sep 25, 2015 by Macey, Hotel Management
You're awesome and we are so glad to hear that you feel the same about us! Please come visit us again at the Residence Inn Phoenix Mesa. It was great having you! Macey D, General Manager