Ratings based on 578 Verified Reviews

3.8 out of 5
74% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Overall good, convenient location, plenty to do, good price
Comment from Hotel Management
Jun 21, 2017 by Westgate Resorts, Hotel Management
Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon. Ray
2 out of 5
by A verified traveler from winston salem

Posted May 3, 2017
Pros: nothimg
Cons: listed above
Location: location ok
not what picture on wed-site lead you to think, very disappoint for me will not stay there again water in tub draw slow light over sink did not work bed sheets were wear, and tv to small.
Comment from Hotel Management
May 7, 2017 by Westgate Customercare, Hotel Management
Thank you for your feedback. We sincerely apologize that your most recent stay with us was not enjoyable. We will use your comments to help our team with continuous improvement towards the goal of providing an excellent experience for our guests.
5 out of 5
Recommended
for Families
by A verified traveler from Chicago

Terrific Staff

Posted Apr 28, 2017
Pros: Location, amenities and staff.
Cons: Better soundproofing
Location: The area has gold, hiking horse-back riding and all the attractions of a large city to boot!
We went to see our 10 month old grandsons and the people at Painted Men. went out of their way to help us "baby-proof our room and made us feel as if it was no trouble at all. This is our second stay at the resort and we will be back!
Comment from Hotel Management
Apr 29, 2017 by Westgate customercare, Hotel Management
Thank you for sharing your wonderful your review! We’re very happy to hear that your experience was exemplary and our staff exceeded your expectations. We are glad that you found our location convenient to all of what you wanted to do in the area. We really appreciate you and we certainly look forward to your next stay with us. Ray
2 out of 5
by A verified traveler from Blue Springs MO

Dirty rooms

Posted Apr 18, 2017
Our stay was for ten days. The floors got swept for the first time on the ninth day. We didn't get any maid service two consecutive days. Front desk helped a little by giving us towels.
Comment from Hotel Management
Apr 22, 2017 by westgate customercare, Hotel Management
Thank you for taking the time to write a review following your recent stay with us. We are disappointed to hear that you experienced some housekeeping deficiencies while you were here. As a timeshare resort our housekeeping schedule does run a little differently however there is no excuse for the delays you experienced. We would hope that you will return to our resort to allow us another opportunity to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from MA

Nice resort

Posted Apr 18, 2017
Pros: Pretty golf course and grounds kept clean.
Cons: I could hear everything going on in the room beside me. The television even sounded like the volume was in my room. Did not sleep much.
Location: I chose this hotel because I was visiting a relative nearby in the hospital. I did not get to check out too many things.
The walls to my particular room were very thin because I could hear everything next door. That may not be the case in other rooms. I did not have the opportunity to spend much time on this resort, I was there for a family emergency to visit hospital. So take this review from such a source.
Comment from Hotel Management
Apr 22, 2017 by Westgate Resorts., Hotel Management
Thank you for your feedback. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. We hope that you will give us another opportunity to go beyond your anticipations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

one bedroom is great, washer and dryer saved me,

Posted Apr 11, 2017
Pros: clean and spacious
Cons: update bath tub
Location: great location to stores and great eating places.
love the staff at front desk, helpful and friendly,
Comment from Hotel Management
Apr 22, 2017 by Westgate Resorts, Hotel Management
Thanks for the great review following your recent stay. We are glad you enjoyed the Resort and found our location convenient to all the entertainment and sights around town. Hopefully we will have the pleasure of welcoming you back on any future trip to Mesa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
Cons: $10.00 a day for internet is high when most places are free.
Nice hotel and great location, away from the busy part of town.
Comment from Hotel Management
Apr 22, 2017 by Westgate Resorts, Hotel Management
We appreciate your comments and suggestions and will look into these to see how we can better our property in the future! We are proud to offer Wi-Fi on property. This service is free to all of our owners, but is still accessible to all other guests for a fee which can be settled at the front desk. We are glad that you found our location convenient to all of what you wanted to do in the area. We really appreciate you and we certainly look forward to your next stay with us. Ray
4 out of 5
by SHARON

Affordable hotel on Mesa golf course.

Posted Apr 8, 2017 on Hotels
I had a very pleasant stay. The staff at check in were very nice and helpful. Beautiful grounds, nice landscaping. Soft comfortable king bed and large Jacuzzi tub in the studio villa. BBQ areas right by gold course.
Comment from Hotel Management
Apr 22, 2017 by GuestRelations, Hotel Management
Thank You for your great review. I am especially pleased to hear your thoughts on our clean and comfortable accommodations. As a Resort we pride ourselves on Customer Service as well as great accommodations and it is good to hear that this was recognized. Again, thank you for your feedback. We hope to serve you again soon. Ray
2 out of 5
by A verified traveler from washington state

rooms not what they show in advertisment

Posted Apr 7, 2017
stay 4 nights, 1st 2 hours of our day 1 call front desk, asked to have floors cleaned, asked for additional lawn chair. was told will be done shortly, day 3 floors not cleaned , No Chair. Went to front desk in person ,apologized, said will be taken care of. day 4 room not cleaned, no clean towels by 4:30 pm went to from the desk, said they will come. THEY DIDN'T, Our socks were so dirty. Never stay their again!!!!
Comment from Hotel Management
Apr 9, 2017 by WestGate customercare, Hotel Management
Thank you for taking the time to write a review following your recent visit. Please accept our sincere apologies for the series of shortfalls you encountered while you were here. As a timeshare resort our housekeeping schedule does run a little differently however there is no excuse for the delays you experienced. We would hope that you will return to our resort to allow us another opportunity to exceed your expectations. Ray
5 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn park mn

Nice location

Posted Apr 3, 2017
Easy to navigate and location to all restaurants and airports are a plus, the only downer was the wait staff at the clubhouse really was poor
Comment from Hotel Management
Apr 9, 2017 by WestGate customercare, Hotel Management
We appreciate your comments and suggestions and will look into these to see how we can better our property in the future! Despite the smaller issues you experienced, we're happy to hear that you enjoyed your stay. Ray