Ratings based on 222 Verified Reviews

3.6 out of 5
68% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok, but room for improvement

Posted Jul 4, 2017
Pool was closed we we arrived for July 4th weekend. Channel listings were confusing, and choices were worthless. Bring your own dvd's, DVD player and room entertainment.
1 out of 5
by A verified traveler

Very disappointing hotel!

Posted Jul 2, 2017
Pros: not much
Cons: if you are going to promote on your website that you have a pool and hot tub it should be working. One day of cleaning and treatment I could see.
Location: not much, its mainly an industrial area of Mesquite. Rodeo arena nearby but nothing was going on there.
I specifically chose this hotel so I could enjoy the pool and hot tub after a hard day of working. The entire time that I was there the pool and hot tub were closed. I was told that there was a "chlorine issue" which prevented use of the pool. I asked if I could pack up and move to a different hotel and I was told that I would be charged for the night anyway because it was "after check in time". I consider the pool being out of order to be a major disappointment. In fact, I had a reservation at another hotel close by for $82 per night, but I moved to this hotel at $119 a night just to enjoy the pool. Some other minor issues that added to my disappointment was 1. the pancake machine in the breakfast room never worked, 2. there were no dishes at all in the kitchenette, why have a kitchenette with no dishes to use it, and 3. one day the maid cleaned my room and left no bath towels, I had to shower the next morning and dry off with hand towels. I would not recommend this hotel at all. Unless you do not mind being disappointed. And one last comment: there was someone on the second floor smoking marijuana. A police office and I both smelled it. When the police officer reported it to the front desk, and I was with him, the clerk said "yea, that happens all the time. It's impossible to know what room they are in so we just ignore it."
2 out of 5
by Paulisa

Posted Apr 11, 2017 on Hotels
Comment from Hotel Management
Apr 19, 2017
Thank you very much for staying with us. Hope to see you soon.
5 out of 5
by A verified traveler

Posted Apr 9, 2017 on Hotels
Very convenient for our stay. The room was nice and clean. The breakfast was better than anticipated. Would stay again.
Comment from Hotel Management
Apr 19, 2017
Thank you very much for staying with us. Hope to see you again.
4 out of 5
by christopher

Great stay.

Posted Apr 4, 2017 on Hotels
Room was clean and comfy, service was awesome. Would happily stay here again.
Comment from Hotel Management
Apr 19, 2017
Thank you very much for staying with us. Hope to see you soon.
3 out of 5
by Lori

Posted Apr 1, 2017 on Hotels
Too much freeway noise
Comment from Hotel Management
Apr 19, 2017
Thank you very much for staying with us. Hope to see you soon.
4 out of 5
by Carol

Posted Mar 15, 2017 on Hotels
Comment from Hotel Management
Apr 19, 2017
Thank you very much for staying with us. Hope to see you soon.
4 out of 5
by Meredith

Good HIE

Posted Jan 7, 2017 on Hotels
Pool was nice and warm.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Hello Meredith, Thank you very much for staying with us. Come back and visit us soon. Katrina Gray Director of Sales
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Austin, TX

Well maintained older hotel

Posted Dec 18, 2016 on Orbitz
Pros: Friendly, helpful staff.
Cons: Shower drain was a little slow, and faucet dripped a bit, but it's an older place, so not a huge deal
Location: Lots of services close by. Restaurants, a mall, gas stations. Everything a traveler would need!
Friendly staff, good service-especially the breakfast staff. All needs were met.
Comment from Hotel Management
Feb 20, 2017 by Holiday Inn Express & Suites Mesquite, Hotel Management
Thank you very for staying with and we look forward for you to stay with us again.
2 out of 5
by A verified traveler

Old hotel that needs some serious face lift.

Posted Dec 17, 2016
Pros: The staff was very nice, polite, and friendly.
Cons: Cleaning the room carpets, fumigating for roaches, and cleaning the room walls.
Location: Stayed here for a day.
When we got to the hotel everything seem very nice, the staff was great, and the lobby looked clean. Though, once we got to the room, we found a living cockroach in the floor, and huge stains red stains in the carpet. Due to this the receptionist gave a us a new room which had no cockroaches but still seemed very dirty, and old styled. On the other hand, food wasn't too bad, and the staff was exceptional.
Comment from Hotel Management
Feb 20, 2017 by Director of Sales, Hotel Management
Thank you for staying with us. Looking forward to seeing you again.