Posted Nov 14, 2016 on Hotels
I originally wanted to give them 3 stars, but after my last night of my reservation, didn't want to give them even one star.
The room next to us was partying until around 2am. We turned our tv on in our room and it tuned them out enough to allow us to sleep. Around 4am we get MULTIPLE phone calls from the front desk and they come knocking on the door. My boyfriend answered and they ask us how many people were in the room, but then he realizes he made a mistake and was really supposed to be asking the room next to us (which was the party room) and apologizes. The next morning on checkout, we mentioned this to the person on duty and asked for a receipt, which he said he couldn't even provide (who does that?!)
I have contacted Corporate and they have given me more assistance than the manager. I wish I could say more positive things about this place, but I don't feel like customer service is this hotel's priority. This is one of those types of places I would only suggest for a one night stay, only if you needed a place to lay your head and nothing else.
Stayed October 2016, traveled on business