Everything was fantastic, relaxing at the pool with an amazing view, staff were attentive and food was great. We were celebrating a special anniversary and we booked a private boat tour through the hotel pool area staff, 200 euros, for 2hrs which included snacks, cocktail. Was not impressed, first of all, boat was late almost 1/2hr, (I think the hotel didn’t book it and called someone else (maybe a local (to come and get us) we ate a piece of melon, no other snacks and had some champagne, wasn’t able to explain certain points on our tour, was to go to Isola Bella for a stop and swim as we saw other tour boats stop and swim, my husband speaks Italian and asked him if we can stop for a swim but he said he was going to take us to a nicer place (nicer place??) Isola Bella is gorgeous. So off we went boating around with no conversation as he was on his phone most of the time, we ended up stopping at a place, which turned out to be his friends place which he had to drop something off, my asked him to take us back to Isola Bella for a swim which he did, and just take us back to the hotel. We spoke with others at the hotel and they told us that they had amazing tour guides who explained every, good snacks/cocktails, oh well, disappointed but overall hotel, staff with the exception of this it was amazing.