Standard Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Reviews of Hotel - Residence La Residenza

Hotel - Residence La Residenza
Via 27 Lulgio, 115, Messina, ME

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 186 reviews" "
Rating 8 - Good. 76 out of 186 reviews" "
Rating 6 - Okay. 40 out of 186 reviews" "
Rating 4 - Poor. 15 out of 186 reviews" "
Rating 2 - Terrible. 16 out of 186 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

michael

Liked: Cleanliness, amenities, property conditions & facilities
Everything worked.
Stayed 2 nights in Oct 2023
Response from Monica on Oct 12, 2023
Dear guest, Thank you for taking the time to leave us a review.Regards

10/10 Excellent

Glenys, Brisbane

Liked: Cleanliness, property conditions & facilities
Good room comfortable bed and most importantly very clean
Stayed 1 night in Oct 2023
Response from Monica on Oct 11, 2023
Dear guest, thank you for your review. We are happy that you enjoyed Hotel La Residenza. Regards

10/10 Excellent

Trinidad

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Monica on Jul 30, 2023
Gentile ospite, è stato un piacere averla nella nostra struttura. Grazie per il suo feedback.

4/10 Poor

Elizabeth

Stayed 1 night in Apr 2023

10/10 Excellent

Maurizio

Traveled with family
Liked: Cleanliness, room comfort
Receptionist was excellent, very professional, knowledgeable and friendly. She made check-in and checked a great experience.
Stayed 1 night in May 2022

10/10 Excellent

Toader

Liked: Cleanliness, room comfort
good deal
A very good experience!
Stayed 7 nights in Mar 2022

10/10 Excellent

Like

Traveled with group
Liked: Amenities, property conditions & facilities
Excelent clean and well copretive staff
Stayed 1 night in Feb 2022

8/10 Good

Kyungwon

Liked: Cleanliness, room comfort
Reasonable
Good location. Close to shops and bars but quiet. Nice big room with kitchen. Bathroom was a bit small but okay. Everything was reasonable.
Stayed 1 night in Sep 2020

6/10 Okay

Christian

Traveled with family
Disliked: Staff & service, room comfort
choose another hotel
No breakfast, tv not working, heating too noisy
Stayed 1 night in Dec 2019
Response from CHARLOTTE on Jan 7, 2020
Dear customer, Thank you for your review. We are sorry you did not enjoy your stay in our hotel. Breakfast is served daily to our customers, but it was not included in your booking. In any case, all customers are always told and given the opportunity to do it. The tvs work in all the rooms, maybe you had difficulty turning it on, if you had asked at the reception we would have helped. The radiators cannot make noise, Air conditioners can do it sometime but in winter time they are turned off. Thank you Regards Charlotte

8/10 Good

Verified traveler

Stayed 7 nights in Apr 2019
Response from Alessandra on May 5, 2019
Grazie per la Sua recensione. I Vostri commenti sono utili ai fini di un miglioramento costante. Alessandra

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
The hotel has no Reception, after 19,00 hrs, and even if I reached the hotel at 18,00 hrs, there were not anyone there. That is why, I cannot use wifi of the hotel, as the password left in the room was not the good one; this I found in the next morning... The rest was ok, exception being the fact that when making check-in in the reception (the next morning), my Identity card was copied by xerox, despite the Law for protection the personal data.
Stayed 1 night in Apr 2019

6/10 Okay

Phyllis

Surprising was the fact that this room had a kitchenette...not expected. Fair hotel for the price. Good location.
Stayed 2 nights in Sep 2018
Response from Andrea on Oct 17, 2018
Good Morning, thank you very much for your review. We hope to have you again as our guest. Regards Andrea

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and experience
Very comfortable, clean and affordable. Great location and extremely helpful and professional staff. The internet did not work very well, but do not let this discourage you. It was a great place to stay. If they upgraded the internet it would be perfect
Stayed 4 nights in Jun 2018
Response from La Residenza on Jun 24, 2018
Thank you for your review. We hope to have you again as our guests. Sincerely Andrea.

6/10 Okay

SpanniPammi, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for visiting main sites
On arrival as usual we handed in our passports and were shown to our room. We were well past the earliest check in time but there was still no bedding - apparently it was arriving at 3 pm. We decided to go out and not unpack until the beds were made. As we passed the desk there was no one there and our passports had been left on the table. We were horrified as anyone could have picked them up. We waited a few minutes but as no one came we picked up our passports and went out. On our return we were asked if we had picked them up. I would advise anyone checking in to wait for their passports to be copied and not let them out of your sight. The room was adequate but the fridge was extremely noisy and during the night it felt as we were being tortured by the awful noise. Breakfast was very disappointing. Little choice and sadly no plain croissants so as we didn't like the cream or jam we settled for cornflakes although we had to ask for milk and could not help ourselves. That said the staff were very pleasant and helpful. The hotel, although it didn't seem like a 4* was in a perfect position for visiting the Cathedral and other sites. We walked from the railway station to the hotel but got a taxi back because it was a long way to drag cases.
Stayed 2 nights in May 2018
Response from CHARLOTTE on Jun 5, 2018
Good morning and thank you for your review, we are sorry for the misunderstanding created. Your passports were under our surveillance, as we were not far from the desk entertained by other customers, moreover we always keep the cameras active and nothing would have happened to your documents. Breakfast is buffet style, but the waitress is always present to help, in fact, the cold milk you requested has been brought to your table. The breakfast offers a variety of both sweet and savory products. Croissants of various flavors and probably the taste you wanted was finished. If you had requested for a particular taste, we would have given it to you. As well as we would have solved the problem of the fridge if you had just asked the reception immediately and not just now. The staff thanks you for your stay Greetings Charlotte

10/10 Excellent

CLEITON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!!!
Perfect place and a nice couple that takes care of the place....very happy
Response from Andrea on May 2, 2018
Good morning, thanks for you good review. We will happy to welcome you again. Have a nice day! Andrea

6/10 Okay

Kathleen A.

Liked: Cleanliness, staff & service, room comfort
Close to Messina Centrale for train travel.
The place definitely needs updating.
Stayed 1 night in Mar 2018
Response from Charlotte on Apr 17, 2018
Good morning, thank you for your review. We are proceeding to make the appropriate changes trying to preserve the classic style that characterizes our structure. Greetings Charlotte

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sicilian joy
Perfectly situated in the centre of Messina with great restaurants and shopping as well as gorgeous architecture and awesome vibe. We love La Residenza and Messina! Rochelle and Brennan
Stayed 4 nights in Sep 2017
RESIDENZA' STAFF THANK YOU FOR YOUR POSITIVE COMMENT. WE HOPE TO SEE YOU AGAIN. ALESSANDRA

8/10 Good

Cecilia H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buonasera, lo staff della Residenza ringrazia per il punteggio dato alla nostra struttura. Saluti Charlotte

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Silvia and Wayne

Liked: Cleanliness, property conditions & facilities
Convenient stay in Messina
We arrived late and were let in remotely. Our room key was ready in the foyer. The room was furnished elegantly. The bed was comfortable and everything was very clean. After checking in we went down the street and had a great focacce.
Response from General Manager on Nov 28, 2016
Thank you for your review. We hope to have you again as our guests. Sincerely Charlotte

4/10 Poor

Sheldon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean
Cheap and cheerless. As a one night stop it just about fits the bill so long as you are not looking for anything special and are just waiting for your time slot on the ferry to go to the mainland.
Response from General Manager on Nov 28, 2016
Thank you for your review. We are sorry that you have had this impression of our hotel defining it cheap and cheerless. This is a very old and classical structure, our intent is to preserve the history of this place. Regards Charlotte

6/10 Okay

Verified traveler

10/10 Excellent

Kay, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Messina hotel close to cites.
Hotel is close to the ferry drop from mainland Italy. Also walking distance to most of the cites. Good size room and decent size bathroom. Clean and charming. Call ahead if you can. This is a small hotel and the few staff it has might be out getting supplies. Recommend.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult to get in on a sunday
We arrived on a sunday and there was no reception and the door to the hotel was locked. We dialed the intercom at the door many times and got no answer. Called an emergency number and only after some long minutes on the line we could get in as a couple was coming out, then got instructions to get the keys in the desk. It is ok not to have reception service all the time, but we wish we would have been warned about it when making the reservation and got some kind of instructions on how to get in, instead of spending 20min outside the door with all our bags on a very hot sunny day.

8/10 Good

Noam, Fort Worth, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach - far from Palermo
The hotel is okay, but far from the city center and hard to find location.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Central ..ok view from top apartments!
A friendly welcome to sicilly, even with my lack of the lingo! Booked the top floor..cute balcony! Look forward to visiting again:)

6/10 Okay

me, London

Liked: Cleanliness
Nice place but could be much nicer
We stayed in the double bedroom apartment. It was fine, but no outside space (there was a terrace in another block but the key didn't work) and no sofas, so not ideal to relax. Breakfast is free from a local bar, but it's quite a walk out of town and we didn't bother after the first day. It was well kitted out though - very useful to have a washing machine and the kitchen was well stocked.

4/10 Poor

Aydin Akan, Istanbul, Turkey

Disliked: Staff & service
Low price, but bad service
We arrived at the hotel around 10 pm, the doors were locked, nobody at the reception. Eventually we got the key to our room, but it was a lausy experience

2/10 Terrible

Tk, Melbourne

Disliked: Property conditions & facilities, room comfort
Ghost staff
We left as there was no staff to assist us and no one to take our passport details which is illegal in Italy

8/10 Good

AhappyTraveller, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An intro to Sicily
As a first port of call off the ferry from Salerno the Residenza was great. A late arrival meant they had to leave us a key - no problemo! The rooms are like your own palazzo: tiled floors and friezes in the ceiling. The closest restaurant was great - everything comes from Sicily - even the men! Located just far enough away from the locals doing blocks with the music blaring - reminded me of Newcastle ( AUS )

2/10 Terrible

Fff, England

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Do not stay here rubbish customer service
Terrible! No one was at reception to check us in for the WHOLE TIME WE WERE THERE!!! We luckily only managed to get in because the cleaner was cleaning the doorway and left it open. Completely unacceptable. Breakfast was really awful and very stingy. Do not stay here.

2/10 Terrible

Eiko, London, UK

Disliked: Staff & service, room comfort
Summer lodge for Italian speakers
We arrived at the hotel around 20:00 on Saturday night after long journey. Then found out the reception and the door into the hotel were closed. We rang the number on the notice on the door, panicking. The first word I heard was "I don't speak English". After felt-like hours of panic with many phone calls and confused conversations, at last, the person on the other end of the line decided to send a member of the staff when I asked for refund as we couldn't find a card key into the room. The reception is open 8:00-12:00 and 16:00-20:00 on weekdays and only in the morning on weekends, and unfortunately we don't speak Italian and they only speak very basic English. Our "room" (it had 1 spacious double bed room, small single room, a big terrace, bathroom and small kitchen with cooker and fridge!) was clean, but heating wasn't working. I imagine if you stay there during the summer intending to cater yourself, that place must be fantastic, however, our timing wasn't good. Even though breakfast was included, you must think that you won't get one, as what prepared on the table were: 2 jags of juice, water, bags of dried bread, jam and butter. There was coffee machine next to it, so my husband and I had a couple of (plastic) cups of coffee as the space for breakfast was freezing and nothing wasn't appetizing. Our experience was awful, but if you speak Italian and intending to stay in Messina for a while during summer, I guess that wouldn't be as bad. But why is it 4 star hotel??

4/10 Poor

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not convient to tourists
For the price it was fine but it is not near any restaurants and very hard to find your way around at night.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

M, Cork

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Stayed here for 1 night, very nice hotel. Room was very comfortable and also contained a small kitchen. It was in a central location, would stay here again.

2/10 Terrible

D, London

Disliked: Staff & service
Late arrival NOT guaranteed
In booking this hotel I had a late arrival guaranteed, and as such expected the hotel to be open when I arrived at 8pm (not particularly late). However the hotel reception had closed and left no contact details that were visibel from the street in order to have an out of hours receptionist return to the hotel to check in. Our only luck was that a fellow guest arrived who could speak Italian and English and had contact details for the out of hours reception. If I have requested and have been guaranteed a late arrival, and have paid up front for the hotel, I expect to be able to check in. I do not recommend this hotel and would not stay there again.

4/10 Poor

Teresa

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Struttura centrale ma da ristrutturare. I mobili nelle stanze sono datati e le tappezzerie sono da cambiare (sporche e consumate). Nella doccia manca una mensola per poggiare i saponi. Le persiane sono piene di polvere e aprendole si ci sporca, così come le appliques nella stanza. La prima colazione quasi inesistente magrado sia a pagamento! Non credo ritornerò.
Response from Monica on Mar 27, 2024
Gentile ospite, ci dispiace non abbia apprezzato il suo soggiorno presso l'Hotel la Residenza. Stiamo rinnovando la struttura e presto tutte le camere saranno riarredate. Purtroppo durante la sua permanenza pioveva e di conseguenza ha trovato sporche le persiane.La colazione non era inclusa nella sua tariffa e le abbiamo richiesto il pagamento di 8. Le segnalo che lei ha usufruito del servizio al termine dell'orario stabilito per la colazione e non ha quindi potuto godere del buffet al completo, ma il nostro personale è stato a sua completa disposizione. Ci auguriamo di riaverla nostra ospite così da farle cambiare idea. La ringraziamo per il tempo che ci ha dedicato per lasciare il suo feedback.

8/10 Good

antonio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Monica on Nov 28, 2023
Gentile ospite, la ringraziamo per averci valutato positivamente. Ci auguriamo di riaverla ospite.

10/10 Excellent

Massimo

Traveled with family
Liked: Cleanliness, room comfort
Buona esperienza
Bella struttura vicino al centro di Messina. Il mini appartamento era confortevole e ben tenuto.
Stayed 1 night in Aug 2023
Response from Monica on Aug 27, 2023
Gentile ospite, la ringraziamo per la sua recensione. Lieti si sia trovato bene. Cordiali saluti

6/10 Okay

Michele

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Monica on Aug 10, 2023
Gentile ospite,la ringraziamo per il suo feedback. Buona giornata, Monica

8/10 Good

Youri

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Monica on Aug 3, 2023
Gentile ospite, la ringraziamo per aver apprezzato la nostra struttura. Saluti,

8/10 Good

ERNESTO

Stayed 2 nights in Jul 2023
Response from Monica on Aug 16, 2023
Gentile Sig. Ernesto, grazie per la sua recensione. Lieti di averla avuta nostro ospite.

10/10 Excellent

Joachim

Stayed 1 night in Jul 2023
Response from Monica on Jul 30, 2023
Gentile ospite, la ringraziamo per la sua valutazione.

4/10 Poor

Maria

Stayed 1 night in Dec 2022

8/10 Good

agostino

Liked: Cleanliness, room comfort
rilassante
Posizione ottima e personale gentile e preparato; stanza molto spaziosa ma avrebbe bisogno di un ammodernamento...
Stayed 3 nights in Dec 2022

8/10 Good

Diego Dello

Liked: Property conditions & facilities
Tutto sommato è andato tutto bene.
Stayed 1 night in Aug 2022
Response from charlotte on Aug 23, 2022
Buongiorno, grazie mille per la sua recensione.Siamo felici che si sia trovato bene.Saremo lieti di averla nuovamente come nostro ospite. Saluti Charlotte

6/10 Okay

andrea

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Pierre

Disliked: Cleanliness, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Folino Giovanna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Consiglio a tutti
Stayed 1 night in Nov 2021

8/10 Good

Vincenzo

Stayed 1 night in Oct 2021