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Reviews of Hotel Villa Bianca

4 out of 5
Hotel Villa Bianca
Via Nazionale, 228, Taormina, ME

Reviews

5.8
Rating 10 - Excellent. 3 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 4 out of 18 reviews" "
Rating 4 - Poor. 4 out of 18 reviews" "
Rating 2 - Terrible. 4 out of 18 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

3.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably 4 stars 20 years ago but not now. The hotel requires some redecorating. Our room an bathroom were really small. It was 33-34 C when we arrived and nobody at reception told us that the air con had not been working for 10 days. We only found out when we got to the room and found a badly functioning fan. The sink was blocked and we couldn't use it for a day. We requested 2 additional pillows 3 times but we never got them. The staff at the reception had no customer service skills and it always felt like we were bothering them. Parking is hard to reach and places are limited - if you don't get a place you have to park in the public parking at 17 Euro per night. The hotel is situated close to the cable car and walking distance to the beach but they don't offer a space on the beach. With 10 Euro per person they can drive you to a place about 2Km away where you can use their seaside facilities. I would not recommend this hotel as we did not enjoy our stay there.
Stayed 3 nights in Aug 2019

2/10 Terrible

Aws

Disliked: Staff & service, property conditions & facilities, room comfort
Not good
The location is good, but the service is so bad, breakfast is horrible, bathroom is so small that you have to walk sideway in it. I don’t recommend this hotel. The room not like in the pictures.
Stayed 2 nights in Jul 2019

4/10 Poor

WOOD, Tunis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is best part of this hotel. Desk service was poor, rude and refused upgrade. Rooms are out of the 1950's and in shabby condition. Would NOT stay here again.
Stayed 2 nights in May 2019

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HELL-HOLE - DO NOT BOOK!!!!! STAY AWAY
ROOM WAS DIRTY AND POORLY MAINTAINED - LIGHT BULBS OUT AND THEY DID NOT FIX). THERE WAS NO AC ( TURNED OFF IN SEPTEMBER) OR WIFI IN THE ROOM AS ADVERTISED. ONLY WIFI WAS IN THE LOBBY WITH 1950'S VINTAGE COUCHES. ROOM HAD A GREAT VIEW BUT THE RAILROAD WAS IMMEDIATELY BELOW THE HOTEL. BETWEEN THE TRAIN NOISE AND THE STREET NOISE IT WAS UNBEARABLE, POOL WAS CLOSED FOR THE SEASON ( THIS WAS NOT COMMUNICATED) TO TOP IT OFF THE ELEVATOR WAS UNRELIABLE SO WE HAD TO CARRY BAGS UP AND DOWN 3 FLIGHTS, DO NOT BOOK A ROOM AT THIS HELL HOLE.
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Sea View? Then youll be given one of the rooms in the annex building up the mountain. To access it you take the lift to the 5th floor veranda, go down a 12-step metal staircase then up 64 steps to your building. Once there, it's another 20 steps up to the ground-floor and more up to uour room, as there's no lift in that building. Air-Conn? Only fron June to September, no matter what thr weather is at other times. Wi-Fi? Only within 5 metres of Reception. Not in bedrooms; not in the bar; not in the restaurant. Rooms in the main building either face onto the road or onto nothing.
Stayed 2 nights in Oct 2018

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location & views
Stayed 2 nights in Jul 2018
Response from Antonio Maugeri (Caporicevimento) on Jul 31, 2018
Thank you so much for your kind feedback. Hope to see you again soon. Regards

8/10 Good

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Antonio Maugeri (Caporicevimento) on Jul 24, 2018
Thank you so much for your kind feedback Hope to see you soon back in our house. Regards

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2017
Thank you so much for your kind feedback Antonio

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Even though the hotel was full, the entire staff was very observant of our needs and went out of their way to accomodate my particular health needs.

6/10 Okay

Luciano

Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Placering, beliggenhed og servicen tæller op på plus siden. Personale er super hjælpsomme og man føler sig godt tilpas. Et hyggeligt lille hotel. Men Prisen er alt for høj for hotellet sammenlignet med andre hoteller i samme prisklasse. hotel er meget slidt og trænger til gennemgribende renovering og modernisering mange steder... ødelagte solstole og parasoller - alt bør udskiftes. Poolområde meget lille og pool trænger til renovering, revnede fliser få sol stole. Hotel og værelser slidt og meget gammeldags. Kun wifi i receptions område, ej på værelser. Tv meget lille. Morgen maden simpel, men ok Brochure på værelse ikke opdateret med nuværende tilbud.. eks ej bar på taget, ej underholdning ved fredags buffet
Stayed 7 nights in Jul 2019
Response from Antonio Maugeri (Caporicevimento) on Jul 31, 2019
Dear Guests, thank you for the kind feedback and we will keep in mind you precious suggestions. There something we don' t understand... we have no swimming pool and we have no fridays buffet so why you highline lack of service in these amenities... which flier is not updated, we supply no fliers in our rooms... we are little confused... Anyway thanks for your kind visit!!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Accueil agréable. Selon les chambres, il y a beaucoup beaucoup de marches mais en compensation il y a la vue.
Stayed 7 nights in Sep 2018

2/10 Terrible

vincenzo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessimo
Pessimo non tornerò mai più nel vostro hotel
Stayed 3 nights in Jun 2018
Response from Antonio Maugeri (Caporicevimento) on Jul 11, 2018
Gentile Cliente, siamo veramente spiacenti del Suo riscontro negativo in riferimento al nostro hotel. Purtroppo la Sua recensione non ci fa capire dove non abbiamo incontrato il Suo favore. La ringraziamo comunque per la Sua segnalazione e la Sua visita. Cordiali Saluti Antonio Maugeri

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Old hotel with good location
Very good location nearby the cable road to Center and close the beaches. Friendly stuff. Old hotel but suitable for us. Our exprience was great.
Stayed 7 nights in Jul 2017
Thank you so much for your kind review and we hope to host you again soon. Regards Antonio Maugeri - Senior Reception Supervisor

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Alcune camere sono troppo rumorose e bisognose di rinnovo
Stayed 2 nights in Jun 2017
Gentile Cliente, grazie per la Sua gentile segnalazione. Anno dopo anno stiamo cercando di migliorare i nostri servizi e la nostra struttura per garantire un maggiore confort e un piacevole soggiorno ai nostri clienti ma... mai fermarsi.. E' possibile che le camere superior che sono prospicienti il mare siano in certi giorni un po' rumorose, vista la presenza della via Nazionale in qualche modo un po' trafficata, mentre le standard sul retro sono più silenziose data la vista interna; a questo punto dobbiamo ammettere di aver commesso l'errore di averLe dato un upgrading gratuito che forse Lei non ha gradito. Nella speranza di poterLa ospitare nuovamente quanto prima Le inviamo i migliori Saluti Antonio Maugeri - Caporicevimento

6/10 Okay

Giuseppe

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
albergo da valutare bene per un soggiorno
Ho soggiornato due notti per il fine settimana, l'aria condizionata centralizzata a 18 gradi e non regolabile dalla camera, pertanto quanto spenta boccheggiavi, accesa ti ibernavi. Bagno molto piccolo. Colazione scadente. Rapporto qualità prezzo molto scarso. solamente la location è ottima.
Stayed 2 nights in Jun 2017
Gentile Cliente, innanzitutto La volevo ringraziare per la Sua gentile visita e per le sue segnalazioni ma andiamo per ordine: l'aria condizionata è vero che è centralizzata ma è possibilissimo regolarne la temperatura a proprio piacimento ed in ogni caso il nostro personale della reception ha la possibilità di intervenire in caso di disagio o malfunzionamento. Noi italiani non siamo abituati alla colazione buffet all'inglese (per noi un caffè ed una brioche e via) quindi mi sembra un po' strano che abbia trovato il servizio della colazione non all'altezza delle Sue aspettative; in ogni caso non ci ha segnalato in cosa non ha incontrato il Suo favore quindi la Sua segnalazione risulta sterile in quanto chi la legge non capisce in cosa consiste il Suo disagio e noi non capiamo in cosa dobbiamo migliorare per ovviare ad eventuali pecche. Speriamo vivamente di poterLa avere nuovamente nostro ospite e assicurarLe un servizio più gradevole ed amichevole. Cordialità Antonio Maugeri - Caporicevimento

4/10 Poor

garrincha29, bretagne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
hôteln pas top
meuble abimer, mur crade, y a du calcaire sur le bidet, n'a pas de piscine dans l'hôtel, mur fissurer et abimer, le personnel de l'hôtel ne parle pas francais sauf 1 employé mais qui n'est pas là tout le temps, de la reception à la chambre (si vous n'êtes pas dans " le principe") vous devez vous tapez environ 180 marches, la plage n'est pas loin (100 à 200m) mais le centre ville est loin pour vous y rendre il faut soit prendre le taxi (10 euros), soit le bus, soit le féniculaire (6 euros l'aller/retour) ou si vous voulez perdre du poids ou si vous voulez vous défoulez y a les escaliers ( 615 marches).

2/10 Terrible

Pasquale, Salerno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non sono corretti
Sono stato sistemato in una struttura differente da quella vista su internet ed allo stesso prezzo! La camera assegnata era ancora peggio! E come se non bastasse abbiamo trovato uno scarafaggio nella doccia ed un bagno fatiscente.