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Reviews of Villa Riis

4 out of 5
Villa Riis
Pietro Rizzo, 13, Taormina, Sicily

Reviews

5.4
Rating 10 - Excellent. 4 out of 23 reviews" "
Rating 8 - Good. 4 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 6 out of 23 reviews" "
Rating 2 - Terrible. 6 out of 23 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

Marty, Miami

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Air conditioner in room didn't work - I mention it and they say they would get it fixed. When I inquire upon returning from a walk, they said it was fine. It wasn't - they follow me to the room and verify it's not working, and then said they cannot get anyone to fix it. I should open the window instead and hope that mosquitoes don't come in. They were fully booked so they cannot switch rooms, so I ask for a partial discount. They said they cannot do it. Furthermore, there was no water provided in the room, barely usable hand towels. Not what you would expect for this price.
Stayed 1 night in Jul 2018
Response from Customer Care on Aug 2, 2018
Dear Guest, I'm sorry for this inconevience. We propose you to come back very soon: we will have a special attention to all your requests. Sincerely.

4/10 Poor

Niels

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Fantastic view. Hotel has seen better days
Hotel had a great location with an amazing view of the sea. However, most of the furniture etc is a little outdated
Stayed 1 night in Oct 2017

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!
Fantastic hotel and amazing location right next to town centre. Great views of the sea and mount etna.
Stayed 7 nights in Sep 2017

2/10 Terrible

M Dennis

Disliked: Staff & service, property conditions & facilities, room comfort
A very tired, neglected and run down hotel
This is not a 4 Star hotel as advertised. The hotel is very tired, neglected and run down. The breakfast patio has pot plants as decorations. The only things growing in them are weeds. There is a lamp on the patio tied down with wire because the bracket is broken. This sets the tone for everything in the hotel. Breakfast was way below average and on one occasion, the milk was sour. We spent a month travelling the Greek Isles and Sicily and we unanimously rated this as the most disappointing place that we stayed in. The bathroom has very little shelf space and you need to place your cosmetics on the floor. There is old furniture just standing in inappropriate places. We hired a three bedroom family room. There were only two chairs on the balcony. The best thing about the hotel the young receptionist Claudia. She is just charming and very helpful. The hotel is in a very good location and the parking is very handy.
Stayed 2 nights in Jul 2017
Response from roberta on Aug 7, 2017
Danke, dass du deine Geschichte mit uns Meinung Ich bin froh zu sehen dass hat euch gefallen unsere Position und Hotel zum Frühstück. Die Professionalität und Verfügbarkeit des für die Mitarbeiter sind mir das Allerwichtigste.

6/10 Okay

Matt, Virginia, USA

Liked: Staff & service, room comfort
Disliked: Cleanliness
This could be a great hotel
Just not enough staff, breakfast is a hot mess (one person trying to serve 10 people), floors under the bed filthy, it's tile...it should be mopped. A/C worked, wonderful balcony, view, and pool. Elevator out of service (no sign), overgrown path down to the pool. Truly, if they had more staff and better housekeeping/groundskeeping it could be exceptional. Easy walk to parking garage and Catania gate.
Stayed 1 night in Jun 2017
Response from Claudia on Jul 8, 2017
Dear Mr Matt, thank you for your review. We are happy that you apreciated our panoramic view and swimming pool. We are sorry for the elevator, but we had to lock it for your sure. Now all is replaced! It is hard to believe that the room was dirty because every day before guests arrival we make a check in each room however we will inform the houskeeping of his review. Best regards

2/10 Terrible

Arnaldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor experience
Paid for upgrade - Place me on worst room in hotel very small - Electrical issues fuse kept going off - Paid for parking called in evening to move my car they had the keys
Stayed 1 night in Jun 2017
Response from roberta on Jul 17, 2017
Dear Sir, we are sorry for the delay but our previous reply was not pubblished. You booked a classic/standard room with a very ridiculous price. Then you paid an Upgrade for Deluxe Room and we give you one of our biggest room (Three bed for 2 adult, new bathroom and a spacious terrace with sea view. You should be thankful, because we don't know what you did to crash all electrical sockets in your room. Generally our guest leave car keys in reception and our bellhop move the car, but because you was a particular guest we decided to call you directly.

2/10 Terrible

Julien, Montreal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay away nothing good about it
they just did not care - elevator not working - pool area tiles coming apart - little amenities in room - blocked sing - after complaining nobody ever did anything about it - poor breakfast it was included in their rate not full breakfast as they advertise

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Response from roberta on May 9, 2017
Dear Sir/Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us. and we are looking forward to welcoming you on your next stay with us. with kindest regards, Claudia Alvano

6/10 Okay

Tom, Houston

Disliked: Property conditions & facilities
no hot water and nobody else in the hotel
fabulous location, receptionist very helpful and welcoming, good room. Eventually we realized that we were the only ones in the hotel, at one point not even any staff at the front desk. Very weird feeling as though the place had shut down with us inside. Eventually, a night time welcoming and friendly staff person and then, in the morning, the friendly daytime receptionist returned. A man identifying self as the owner, apologized for the water. In the morning, as requested, full breakfast on the seaside patio was excellent. Pool was being readied and perhaps in full season, a very beautiful and fun place to be. And I am sure there are folks who may have enjoyed having the entire building to themselves. Again, fabulous location and it had parking. Can't get better seaside view.
Response from Claudia on May 9, 2017
Dear Tom, Thank you for your precious time for the review. In real you didn't be the only ones in the hotel, but the silence and relaxation in our structure seem to have enjoyed having the whole building to yourselves. We are sorry for the lack of water in that 15 minutes, but Taormina is working on the G7 Event and it caused some little unforeseens. We are proud that you appreciated our staff efforts and we will be happy to host you again in Villa Riis!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Old Hotel & Rooms
The room, bed, TV and toilet are very old. The hotel is outdated. Only one thing is appreciated, the breakfast is good. The security of the room is not good enough, the room key is just hanging on the wooden wall of the receiption.
Stayed 3 nights in Sep 2018
Response from Mirco on Oct 30, 2018
Dear Sir,The Hotel has been renovated and we have no old bathroom as you say.The hotel has its own Baroque style and does not mean it is old,it depends on taste.In all the rooms there is a safety box,where the costumer can use them.

2/10 Terrible

Gioia, battipaglia

Disliked: Cleanliness, property conditions & facilities, room comfort
Delusione, ingannevole
Assolutamente negativa. La posizione è ottima essendo situato nel centro storico di Taormina ma per quanto riguarda l’hotel la delusione è stata tantissima. La stanza era sporca, il bagno la parte peggiore. Mai più
Stayed 1 night in Sep 2018
Response from Customer Care on Sep 18, 2018
Gentilissima, grazie per la sua recensione. Ci dispiace apprendere tutto cio' soltanto adesso. Avremmo fatto in modo di rendere il suo soggiorno piacevole se lo avesse comunicato seduta stante al personale del ricevimento, prendendo le giuste misure con il personale dei piani. Grazie per il suo tempo. Cordialità.

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bell'albergo con vista stupenda
L'hotel è in una villa padronale vicino a Porta Catania. La vista sul mare è splendida. la passeggiata la si raggiunge in pochi minuti. La piscina è accessibile facilmente con l'ascensore ma, data la posizione, è poco areata e non presidiata. Questo è anche dovuto alle piccole dimensioni della struttura. La colazione è adeguata. Se si arriva in macchina si può posteggiare a un costo ragionevole. La camera con balcone che mi hanno dato era spaziosa e con vista stupenda. Sono soddisfatto del rapporto prezzo/qualità.
Stayed 3 nights in Sep 2018
Response from Customer Care on Sep 19, 2018
Gentilissimo, grazie per il suo commento sul soggiorno presso la nostra struttura. Augurandoci di averla nuovamente come nostro ospite porgiamo, Cordiali Saluti.

6/10 Okay

Xavier

Liked: Staff & service
Hôtel bien situé
Hôtel bien situé dans la jolie ville de Taormina. Le personnel est très sympatique.
Stayed 7 nights in Aug 2018
Response from Customer Care on Aug 29, 2018
Cher, merci pour votre commentaire. A bientot.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Customer Care on Aug 15, 2018
Dear Guest, thank You for your feedback. Book Dept

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Customer Care on Jun 21, 2018
Grazie Francesco. A presto.

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in ottima posizione con splendida piscina
Hotel molto bello ricavato in un antica villa dotato di una splendida piscina. Personale cordiale e molto disponibile. Pulizia eccellente. Colazione buona anche se non ricchissima. Posizione ottima: a piedi si raggiunge in un minuto il centro storico. Purtroppo segnalo la pecca del wi-fi: si attiva solo se si sta nei dintorni della reception, in camera e in piscina non va. Attenzione che gli extra si pagano a parte: il parcheggio (interno alla struttura) costa 15 euro a notte; i semplici caffè si pagano pure. Nel complesso hotel 4 stelle molto valido dove vale la pena soggiornare specie se trovate qualche offerta scontata sul pernottamento!
Stayed 2 nights in Jun 2018
Response from Booking Dept. on Jun 17, 2018
Gentile ospite, grazie per aver dedicato il suo tempo per esprimere un feedback sulla nostra struttura. Grazie alla sua segnalazione stiamo lavorando sul potenziamento della rete wireless nei piani bassi. Riguardo al parcheggio, il pagamento è una scelta per garantire il posto a chi lo volesse non avendo disponibilità per tutte e 40 le camere. Non in presenza di sconti speciali sulle camere o per soggiorni lunghi, spesso esso è in omaggio. Voglio sottolineare che Hotel Villa Riis è tra le poche strutture ad avere il parcheggio privato e custodito. Inoltre, come in ogni struttura alberghiera, i caffè e le bevande(eccetto che durante la colazione) sono a pagamento. Sperando di avervi nuovamente presso la nostra struttura con i servizi sopra elencati potenziati, auguro un buon rientro. Cordialità.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel vicinissimo al centro
Camera non corrispondente alle foto sul sito. Illuminazione “tremolante”, segnalato immediatamente e non presa in considerazione. Bagno: è stata sostituita la porta ma non rifinito il muro lasciando grezzo. Pavimento con le fughe “nere”, tasselli con ganci non più utilizzati lasciati al muro. Da Mac 2 stelle. Camera: televisore obsoleto, presa a muro per te fuori dalla cassetta murale, numero insufficienti di prese, per caricare il tel. Scollegata abat-jour. Mobili: aperto cassetti comodino che puzzavano di vecchio; armadio, grucce appendi abito addirittura da tintoria. Finestra su stanza visibile dalla strada.
Stayed 1 night in Apr 2018
Response from Customer Care on May 11, 2018
Gentilissimo Ospite, La ringraziamo per aver dedicato il suo tempo per lasciare un riscontro sul vostro soggiorno. Mi dispiace che le sue segnalazioni non siano state fatte in struttura, in modo tale da poter procedere ad un cambio camera. Come detto al check out, avrei sicuramente rimediato in tal maniera. Grazie alla sua segnalazione, abbiamo contattato prontamente il nostro manutentore che ha risolto la problematica. Grazie ancora e speriamo di averla nuovamente in struttura, con attenzione speciale a tutte le Sue richieste. Cordiali Saluti.

2/10 Terrible

charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
non ci vai
Stayed 6 nights in Oct 2017

4/10 Poor

Carina, BW

Disliked: Cleanliness
Kleinod in Traumlage mit riesen Managementprobleme
Das Hotel hat leider seine besten Zeiten hinter sich. Der Besitzer weiß die traumhafte Lage(nur wenige Meter bis zur Flaniermeile Corso Umberto, trotzdem sehr ruhig über einer Schlucht mit Meerblick und von der Terrasse mit Etnablick) und den wunderbaren Stil vergangener romantisch königlicher Zeiten nicht zu schätzen! Der Garten wäre eine Oase, wenn es einen Gärtner gäbe Unser Empfang war sehr herzlich, Englisch kein Problem. Dann zeigte man uns das über Expedia gebuchte Standardzimmer mit Meerblick ( letzte Renovierung im vorigen Jahrhundert)mit dem sofortigen Hinweis, für 50 € mehr ein größeres Zimmer zu bekommen. Leider hat Expedia auf seiner Plattform falsche Zimmergrößen angegeben. Dieses Standardzimmer hatte max.14 qm (mit Bad) Es wäre nicht möglich gewesen den Koffer geöffnet abzustellen!!! Wir fühlten uns abgezockt, hatten dann aber ein Zimmer, was ok war, aber mit Sicherheit auch keine 40qm, keine Möglichkeit für ein Zustellbett, wie bei Expedia beschrieben. Das Frühstück war für italienische Verhältnisse ok, entspricht aber in keinsterweise dem deutschen und hygienischen Standard. Der Kaffee und die Croissants war sehr lecker und die freundliche Frühstücksbedienung war gleichzeitig die Putzfrau im Haus.( tgl. Handtuchwechsel, Bettwäsche 1 mal wöchentlich, wir hatten in 6 Nächten keinen.) Das Personal war immer sehr freundlich und hilfsbereit. Egal wo man hinsieht bauliche Mängel und fehlende Pflege des Objektes. Eine Bar/Lounge gab es vor Jahren.SCHADE um das Hotel
Stayed 6 nights in Jul 2017

8/10 Good

Auli

Nice location
Beautiful hotel but a bit worn out. Good pool. Excellent location near restaurants and shops.
Stayed 3 nights in Jul 2017
Response from roberta on Jul 12, 2017
Dear Sir/Madame, thank you for your comment. We will think about your suggestion regarding the building.We are looking forward to welcoming you again. Best regards

10/10 Excellent

EDERALDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização é funcionários muito prestativos
Em uma excelente localização e com uma vista incrível de uma varanda para o mar, o hotel oferece muito conforto e bom café da manhã. O quarto e o banheiro são amplos e bem arejados. A equipe é muito atenciosa e as decorações são encantadoras. Carece um pouco mais de atenção a manutenção patrimonial em alguns detalhes. De qualquer forma é muito bom poder contar com um apoio como o do pessoal do Villa Riis.
Stayed 3 nights in Jun 2017
Response from roberta on Jul 8, 2017
Dear Mr. Ederaldo, Obrigado por seus comentários e estamos felizes que a estadia foi do seu agrado. A centralidade do nosso hotel e da magnífica vista para o mar são os pontos fortes de Villa Riis. O estilo barroco faz com que nossa estrutura única e todos os serviços estão disponíveis para os nossos clientes (piscina, campo de ténis e estacionamento). Estamos ansiosos para compartilhar seus elogios com todos os funcionários e esperamos voltar novamente como nossos hóspedes.

2/10 Terrible

Marianne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Lady at reception try to charge us 30 EUR extra for the dabble bad that we actually has booked and payed for! After long discussion we got the room. The worst room ever, tiny worn out with dark bathroom from 50', definitely not the one room on the picture on your site!

4/10 Poor

alain, PARIS

Disliked: Property conditions & facilities, room comfort
hotel bien place
Hotel bien placé mais les chambres datent du siècle dernier ....