Ratings based on 201 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by roberto gonzale from new york

HORRIBLE EXPERIENCE WITH THAT THING CALLED "HOTEL"

Posted Sep 28, 2017 on Hotels
we never stayed in the place, I selected that place because I saw look nice, we came to europe for vacation, specially Venice, I rented a car, unfortunately I have a problem with that car, flat tire in the expressway, more of four hour until get fixed, in the meantime we called from my usa cell, used a international call, we called to the hotel to let them know, we'll be there late, around 7 pm, there never, NEVER answer the phone, well, we thought the hotel is already paid, after the car tire has been fixed, we continue drove to there, we arrived around 1am in the morning, everything was closed, NO BODY was shows up, I knock the door for more half hour, no body, until someone shows up by the window, so very nasty guy, I explained what happened to us, the do not even understand english, not even italian, I do not what can languaje he was, look like he was upset because I knock his door to many times, was unbelievable all that happened to us, I called from Italy to hotel.com on USA, try to help me, but these people do not how to resolve this kind of situations. I have to find another hotel 2 o 3 in the morning, spend more money for that, I was tire, angry, disappointed, finally found it some place to stayed, next day because my wife told me to do it, we went back to the place, diferent people was in the counter, they apologized for that, we tried get our money back, we paid for two nights, all went to garbage, I don't get nothing back, hotels.com not help us about that, to bad
Comment from Hotel Management
Oct 30, 2017
Buongiorno, abbiamo controllato tutto, NON sono arrivate email e telefonate. Il check in termina alle ore 22,00. Siamo spiacenti ma il responsabile ha aspettato fino alle ore 02,00am. Non è arrivato nessuno.. Al mattino arrivati ore 11,45am proposto di alloggiare anche un giorno in più non hanno accettato. Sono andati via, siamo spiacenti per l'accaduto ma qualcosa non dipendente dal noi non ha funzionato e così non siamo stati avvisati per tempo. Cordiali saluti.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cheap and cheerful.

Posted Sep 23, 2017
Hotel was basic, but enough for a couple of nights. Staff were super friendly and very helpful. It was really close to the tram stop which had regular buses and trams that go straight through to main Venice centre.
Comment from Hotel Management
Oct 30, 2017 by toniolo, Hotel Management
Buongiorno, thank you for your review and best regards.
5 out of 5
by A verified traveler

Posted Sep 21, 2017 on Hotels
Nice family run hotel, close to the Mestre station (10 minute tram ride or 20 min walk) and Venice (20 min bus ride). Neighborhood is quiet and safe.
4 out of 5
Recommended
for Everyone
by A verified traveler from Zagreb, Croatia

A charming little family hotel

Posted Sep 18, 2017
Cons: There's no kettle in the room.
If you're looking for an affordable hotel close to Venice, this is what you're looking for. The room was clean and the bed was comfortable. We parked our car in the backyard of the hotel and there was free parking on the street. There's no breakfast but there's a supermarket 10 minutes from the hotel. The owners are very friendly even though they speak only a bit of English.
5 out of 5
by Thi Cam Tu

Posted Aug 25, 2017 on Hotels
Comment from Hotel Management
Aug 28, 2017
Good morning, thank you very much. We are happy that your stay was enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
this was a lovely place to stay, staff were very helpful with getting bus tickets into venice and also helped a lot with the bus stops and which lines to catch.
Comment from Hotel Management
Aug 28, 2017 by toniolo, Hotel Management
Good morning, thank you very much. We are happy that your stay was enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, quiet place, Venice center 30 min.

Posted Jul 19, 2017
Clean, comfortable, excellent hotel staff, bus station 2 minutes, what do you expect?
Comment from Hotel Management
Jul 22, 2017 by toniolo, Hotel Management
Thank you very much. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Nice hotel, few amenities, far

Posted Jul 15, 2017
Pros: Air conditioned room, nice staff, clean room and shower.
Cons: English speaking staff. More warm water in the shower. The heater was slow and the how're temperature fluctuated a lot, easier to shower cold.
Location: Nice bakery nearby with affordable pastries. Bus station less than 3 minute walk away that takes you to Mestre or Venice.
Nice hotel with minimum amenities. Bit farther away from he main Mestre station so you either walk 35 minutes through dark neighbourhoods, or try to figure out the bus system and pay twice the normal price to buy a ticket onboard a bus. Not their fault, but the long walk away from Mestre wasn't convenient. Staff were very friendly and polite although they barely spoke English so it was hard to get information and figure things out. They did try hard and were very very nice and helpful as much as they could be with the language barrier. He older gentleman in the lobby (I'm assuming the father of the manager?) was very nice and sweet, spoke not a single word of English but opened doors for us and was very kind. The shower water heater was slow so the temperature fluctuated a lot. Easier to just have a cold shower.
Comment from Hotel Management
Jul 15, 2017 by toniolo, Hotel Management
Thank you for your review and best regards
4 out of 5
by A verified traveler

Had a good stay

Posted Jul 13, 2017 on Hotels
Good hotel. Nice, clean and simple. Friendly staff.
Comment from Hotel Management
Jul 15, 2017
thank you for staying with us. Best regards
5 out of 5
by Matthias

Great Hotel

Posted Jun 24, 2017 on Hotels
Great hotel only 20 minutes from Venice. Very quiet neighborhood. Wonderful service.
Comment from Hotel Management
Jul 1, 2017
Thank you very much for your review. Best regards.