Ratings based on 267 Verified Reviews

3.6 out of 5
69% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay! Near a bus stop and Venice!

Posted Nov 1, 2017
Pros: The room was comfortable, the look of the hotel, the WiFi and free breakfast by booking from Expedia.
Cons: Nicer showers and more space in the room.
Location: Near a bus stop that takes you to Venice (Tronchetto) and also near the Mestre train/bus station.
Great place to stay! Very near the Mestre train/bus station and the island of Venice. Comfortable beds and nice showers. WiFi was fast and reliable. Also, since we booked from Expedia, breakfast was included. The staff was very nice and helpful and I loved the accents lol. It was a pleasant stay and I would stay here again.
Comment from Hotel Management
Nov 9, 2017 by Elisa Reception , Hotel Management
And it will be a pleasure see you again. Thanks for your feedback, HVS Staff_
3 out of 5
Recommended
for Everyone
by A verified traveler from bay roberts,nl,canada

great location.....but need my rings back!

Posted Oct 25, 2017
Pros: charming
Cons: updates
Location: great resturants and near cruise port!
we stayed there only one night and next day cruise very close to portI left my two rings on the table and would like to have them back but can't get to talk to anyone to arrange that!
Comment from Hotel Management
Nov 9, 2017 by Elisa Reception , Hotel Management
We do not keep objects that are not ours. If we found something forghet, we put into a LOST AND FOUND BOX. Remember that a hotel has a thousand of person. Thanks for your feedback, best regards, HVS Staff_
2 out of 5
by A verified traveler from Brisbane, Australia

Don't judge a book by its cover

Posted Oct 16, 2017
Pros: Price
Cons: Everything!
Location: nothing near by except the bus.
On the surface this place looks great!, great value for money and easy transport options to the venice city, however from the cigarette butts found under the bed to strange stains under the sheets it far from a restful stay. On the second night upon sitting on the edge of the bed it collapsed due to missing parts to the bed frame, we went and told reception whom just shrugged the shoulders and told me to fix it myself what do i expect him to do about it. so we moved the mattress to the floor and slept on the floor! The air-conditioning only pumped out hellish heat not what you want when made to move your own broken bed! not to mention the employees just sit in front of the hotel smoking and drinking loudly all night below the guests rooms so its all you hear while trying to sleep at 2am! But all this is nothing compared to the fact the bathroom roof was covered in deadly BLACK MOLD! being an asthmatic i was very concerned staying here and don't recommend anyone stay here until it gets a complete strip down and remodel or at least a clean!
Comment from Hotel Management
Nov 9, 2017 by Elisa Reception , Hotel Management
We want to communicate to all the customers who have already stayed and to the future that Hotel Villa Serena is making small but useful changes to guarantee you a better service. Thanking you for the comment and welcoming you we invite you to be our customers again to see the changes made.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Excellent Choice.

Posted Oct 5, 2017
This hotel was an excellent choice for us considering we had a car and only one day to visit Venice. Breakfast and service was very good. The public bus to Venice was convenient and suited us well. Would stay again due to value and overall package.
Comment from Hotel Management
Nov 9, 2017 by Elisa Reception , Hotel Management
Thanks for you feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Warsaw, Poland

Nice hotel close to the center but far from crowds

Posted Oct 5, 2017
Location: Plenty of places to eat and drink near by.
The hotel is located a short walk from the Venice Mestre train station. It is very well connected with Venice via public transport. The staff of the hotel is very nice and helpful.
Comment from Hotel Management
Nov 9, 2017 by Elisa Reception , Hotel Management
Thanks for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chepstow

Good for a budget hotel.

Posted Sep 17, 2017
In an easy to get to location close to the mainland station and there are buses every 10 minutes into Venice. Beer is good too. Would go back.
Comment from Hotel Management
Nov 9, 2017 by Elisa Reception , Hotel Management
Thanks for your feedback. Best regards, HVS Staff_
1 out of 5
by A verified traveler

Posted Aug 23, 2017
Room capacities are not clearly/accurately defined. A room for 4 is not a room for 2 with two cots. All rooms are listed as smoking but hotel insists they are not. Be very careful when booking that the rooms actually meet your requirements.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Budget Hotel

Posted Aug 23, 2017
Pros: Price and location.
Friendly and accommodating staff. Hotel is a bit outdated, but in good condition. Walking distance to Firenze SM railway station. Easy access for transportation to Venice.
Comment from Hotel Management
Sep 9, 2017 by Eva, receptionist, Hotel Management
Thank you very much for your opinion! It's very important for us.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto canada

Very comfy hotel

Posted Aug 23, 2017
Very comfy. Staff excellent. Had a very good time atvtge hotel.
Comment from Hotel Management
Sep 9, 2017 by Eva, receptionist, Hotel Management
Thank you very much for your opinion! It's very important for us!
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice and well located

Posted Jul 28, 2017
The room was clean and the staff were very nice and welcoming. We really appreciated that the bus stop to go to the main islands was very close to the hotel. The hotel was also within walking distance of the train station! I would definitely stay there again.
Comment from Hotel Management
Aug 1, 2017 by Eva, receptionist, Hotel Management
Thank you very much!!! We are waiting for you for the next trip in Venice.