Ratings based on 281 Verified Reviews

3.3 out of 5
62% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by heidi

Posted Sep 14, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017 by Manager, Hotel Management
Heidi, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, General Manager
5 out of 5
by heidi

Posted Sep 14, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017 by Manager, Hotel Management
Heidi, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to interstate

Posted Sep 8, 2017 on Orbitz
It was nice. The room was clean. Just need thicker blankets
Comment from Hotel Management
Sep 10, 2017 by General Manager , Hotel Management
Thanks for evaluating your stay. We are happy to read you liked the cleanliness of your room and that our location was perfect for your needs. We appreciate your feedback as it will help us to improve our future experiences. We hope to see you again and have the opportunity to make your next stay perfect in every respect.    Sincerely, General Manager 
2 out of 5
by LARNEAL

Do Not Stay Here.

Posted Sep 5, 2017 on Hotels
The house keepers only come once a week, my room doorknob was broken and the water wouldn't get hot, also the towels were dirty, probably cause the housekeepers only cone once a week, I do not recommend.
Comment from Hotel Management
Sep 7, 2017 by Manager, Hotel Management
Larneal, we are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. Towels are exchanged at the front desk anytime and complimentary. Your feedback in regard to doorknob had shared with our maintenance team.   We hope you consider staying with us again soon! Sincerely, General Manager
2 out of 5
by A verified traveler

Trashy place

Posted Sep 5, 2017 on Hotels
The area was nice but room was not the best. Under the bed there was nothing but trash from a previous stay. Opened the cabinets and there was beer bottles that had been there for a long time. The hallways have a funky stinch.
Comment from Hotel Management
Sep 6, 2017 by Manager, Hotel Management
Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very sorry for dropping the ball during your stay. We definitely have processes in place to make sure that every room is cleaned as per the standards. We are committed to making sure that these procedures are followed to the letter so that this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
3 out of 5
by A verified traveler

Sleeper

Posted Aug 29, 2017 on Hotels
The experience was just okay. My only complaint is with the comfort of the bed. Maybe I'm just used to pillow tops, but the bed wasn't really comfortable. I didnt sleep well there. The presentation of the bed wasn't exactly the neatest and I wound up checking the bed for cleanliness (which was fine).
Comment from Hotel Management
Aug 31, 2017 by Manager, Hotel Management
Thank you for staying with us. We are pleased you had an overall pleasant experience. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
5 out of 5
by Geralyn

Posted Aug 28, 2017 on Hotels
Comment from Hotel Management
Aug 30, 2017 by Manager, Hotel Management
Geralyn, we are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2017
Good overnight stay. Room was clean, price was good. Only problem was the shower only had hot water.
Comment from Hotel Management
Aug 27, 2017 by General Manager , Hotel Management
 Thanks for evaluating your stay. We are happy to read to you liked the cleanliness of the room and that you found us to be a good value. That being said, we are sorry for the maintenance issue you experienced in your room. Your concerns will be shared with the engineering team. We hope to see you again and have the opportunity to make your next stay perfect in every respect.    Sincerely, General Manager 
5 out of 5
Recommended
for Everyone
by A verified traveler from Metaire

I love this place.

Posted Aug 17, 2017
This place is comfortable,clean,good location. The staff are very fast and pleasant.
Comment from Hotel Management
Aug 17, 2017 by General Manager, Hotel Management
Thank you for including Extended Stay America in your travel plans. We are delighted to read you enjoyed your time with us and that our associates thoroughly impressed you with their outstanding service. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
4 out of 5
by Terry

Posted Aug 16, 2017 on Hotels
Comment from Hotel Management
Aug 18, 2017 by Manager, Hotel Management
Terry, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager