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The entire hotel smells awful. There is painting chipped and cracks throughout the rooms. The carpet is where the smell is coming from which is very outdated and needs to be removed. There was someone else hair all over the restroom. This is NOT a place for someone dealing with allergies at all.
Zandra
Stayed 1 night in Apr 2024
Response from kpm on Apr 18, 2024
We are so sorry your experience at our property wasn't a positive experience. We are in the process of updating our flooring; however, we generally never have a complaint about cleanliness.
4/10 Poor
Nakia
Business traveler, Traveled with family
Apr 18, 2024
Liked: Staff & service
Disliked: Cleanliness
I liked the price the rooms had a horrible. smell to them the carpet is outdated and needs to be replaced with hardwood floors
Nakia
Stayed 1 night in Apr 2024
Response from kpm on Apr 18, 2024
We are so sorry your experience at our property wasn't a positive experience. We are in the process of updating our flooring; however, we are in agreement with carpet...no doubt!
10/10 Excellent
Rico
Traveled with group
Apr 18, 2024
Liked: Amenities
Wonderful I’ll be back
Rico
Stayed 3 nights in Apr 2024
Response from ASC on Apr 18, 2024
Hi Rico. thanks for 5/5 rating. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again.
8/10 Good
Michael
Traveled with partner
Apr 15, 2024
Disliked: Cleanliness, amenities
Das ist güt
Michael
Stayed 8 nights in Apr 2024
Response from ASC on Apr 16, 2024
Hi Michael, thanks for the 4/5 rating. We are glad to hear that you enjoyed your stay with us.
Hi Johnie, thanks so much for your 5 out of 5 review..we strive to make sure our guests have a great time and we are happy this was a pleasant stay. Come back and stay again soon.
You get what you pay for! This place stays updated and they are amazing! Loved it!
Melinda
Stayed 1 night in Feb 2024
Response from kpm on Apr 2, 2024
Aweeee hi Melinda and thank you soooo much for your great review...we truly appreciate it and we appreciate guests who see true value in a property and in our team members.
Hi RObert and thank you so much for your positive review...we truly appreciate it. Come back again soon!
4/10 Poor
Kelli
Traveled with family
Mar 25, 2024
There were other guests on our floor smoking weed and we could smell it. The room itself had a musty odor. The staff was ok. The person who checked us in barely made eye contact,didn’t even smile nor spoke a word other than take my card and ask me to sign paperwork. I would not recommend this hotel to anyone.
Kelli
Stayed 2 nights in Mar 2024
Response from ASC on Mar 25, 2024
We are a NON-SMOKING FACILITY and we do have POLICIES in place for any complaint of a SMOKE SMELL. Our apology for the complete lack of regard for these policies.
I visit this property often. I always feel at home here. The building is older but it has charm. From the artwork to the balconies, it’s a New Orleans vibe. The front desk staff is great and add to that at home feeling and Amanda F especially knows her southern hospitality. I will continue to come back every chance I get
Briderick
Stayed 1 night in Mar 2024
Response from kpm on Mar 19, 2024
Hi Briderick, and thank you so much for your review :-) Amanda will be happy to know a guest has mentioned her in a review...that always makes them very happy. Thank you again.
8/10 Good
Natalie
Traveled with family and small children
Mar 16, 2024
Liked: Cleanliness, staff & service, amenities
This hotel was affordable and convenient. Staff were wonderful only down sized is that it’s extremely old and in need of some remodeling. In our room some of the carpet was peeling off from the entrance to our rooms.
Natalie
Stayed 1 night in Mar 2024
Response from ASC on Mar 18, 2024
Hi Natalie, thank you for taking the time to provide your feedback. We are happy to hear that you enjoyed your stay with us.
Hi Ollie and thanks so much for your 5 out of 5! I will certainly pass along to all of our TEAM MEMBERS so they can appreciate your review, too! Please come back stay again soon.
One of the most comfortable beds I’ve slept in when it comes to a hotel stay. Very restful visit. The staff was extremely helpful, accommodating and friendly.
Dana
Stayed 3 nights in Feb 2024
Response from kpm on Feb 16, 2024
Hi Dana and thanks so much for your review...we're happy to see you had a restful visit and that the staff was helpful. Please come back and stay again soon.
Had to move rooms 2 times and then they stole cologne and shaver from my bag - terrible experience!
Evangeline
Stayed 5 nights in Feb 2024
Response from kpm on Feb 14, 2024
Hi there, we are so sorry you had such a terrible experience; however, we have CHECKED the LOCK AUDIT and NO ONE accessed your room except your card and a housekeeping card. The housekeeper assigned to your room has been with the property over 10 years and we have NEVER had a complaint on her. Please recheck your luggage and perhaps you will find your 'stolen' items. These things often show up.
10/10 Excellent
tyler
Traveled with partner
Feb 11, 2024
Liked: Cleanliness, staff & service, amenities
Building was very clean but also very old and dated with some areas in bad news of repair.
tyler
Stayed 1 night in Feb 2024
Response from dc on Feb 12, 2024
Tyler, thanks for the 5/5 rating.
6/10 Okay
Keely
Feb 8, 2024
Keely
Stayed 1 night in Feb 2024
Response from kpm on Mar 24, 2024
Can you please be more specific as to why the 3 out of 5...we do work hard to make sure our guests experience are a positive experience and not a mediocre experience. Thanks for your review...we will continue to work on improvements.
Very nice n decent old but well kept up not run down and out pleaseant
Jphn
Stayed 4 nights in Jan 2024
Response from kpm on Feb 2, 2024
Hi John and thanks so much for your review. While this is an older property, we do keep it up as best as possible with cleanliness and addressing maintenance issues in a timely manner. Thanks again!
Linh, thank you for taking the time to review our property. We appreciate the positive feedback and are glad to hear that you enjoyed your stay with us.
Oh I like the place very much only this time the house keeper s wouldn’t release the king room I have pad for so I had got tired of waiting to check in so I settled for a queen room but I pad for a king
Jphn
Stayed 4 nights in Jan 2024
Response from ASC on Jan 15, 2024
John, thank you for the 4/5 rating. We are glad that you enjoyed your stay with us. We do our best to accommodate room requests based on availability.
Good place, kids running around being loud is NOT good however. Staff great except for a couple people and maintenance guy is annoying
Michael
Stayed 1 night in Jan 2024
Response from dc on Jan 11, 2024
Michael, thanks for the 5/5 rating. We do our best to make sure that all noise related issues are addressed in a timely manner and do apologize for the inconvenience. Could you please provide us with additional feedback regarding the issue with the maintenance employee?
The front desk was really nice, but the hallway looks like titanic, and room too, but also all the technology and stuff in there are outdated and dirty. I paid 122 but would never recommend anyone
Heebum
Stayed 1 night in Jan 2024
Response from kpm on Jan 8, 2024
We are sorry you didn't have a positive experience at the property.
Hi Susan, thanks for taking the time to review our property. We are sorry to hear that your stay was less than satisfactory by your 2/5 rating. Could you please provide us with additional information regarding your stay so that we can address your concerns.
10/10 Excellent
Robin
Jan 1, 2024
Robin
Stayed 4 nights in Dec 2023
Response from dc on Jan 22, 2024
Robin, thank you for taking the time to review our property. We appreciate the positive feedback and are happy to hear that you enjoyed your stay with us.
10/10 Excellent
Dwight
Dec 30, 2023
Dwight
Stayed 1 night in Dec 2023
Response from dc on Jan 22, 2024
Dwight, thank you for taking the time to review our property. We appreciate the positive feedback and are happy to hear that you enjoyed your stay with us.
10/10 Excellent
Amy
Dec 30, 2023
Amy
Stayed 1 night in Dec 2023
Response from kpm on Jan 31, 2024
Hi Amy and thanks so much for your 10 out of 10 review! We really appreciate you taking the time to submit to the survey. Come back and see us again anytime.
This jotel has completely gone down. The beds were hard and bumpy. The room had 4 large roaches. We were across from the cleaning staff and every morning they were loud and laughing. I called the front desk but it continued for 7 days. We had already changed rooms. My daughter and I will not be staying in this hotel ever again and I will not recommend it to anyone. Awful time.
Kimberly
Stayed 7 nights in Dec 2023
Response from kpm on Dec 29, 2023
Kimberly, we are so sorry you didn't have a great experience. We will address the complaints; however, there is ONLY ONE complaint from the rooms you had occupied as I have checked all of the logs.
Hi there Mr. Ronald...thank you so much for your positive review..can you please provide any info about the positives and/or negatives as we'd like to work on those two points :--)
2/10 Terrible
Slavina
Dec 17, 2023
Slavina
Stayed 2 nights in Dec 2023
Response from kpm on Dec 18, 2023
Hi Slavina,If you would please elaborate. I have looked to see if there were any complaints from the room you stayed in during your stay and have not found any. We would appreciate any information so we can make sure our next guest's stay is a better experience.
It’s a room and a bed. If that’s what you’re looking then it works perfect for you. Osints fsllong off the walls. Internet is spotty. Had to move twice due to lack of hot water
John
Stayed 11 nights in Nov 2023
Response from kpm on Dec 18, 2023
John,While we did have hot water complaints in the past; however, this has NOT been an issue for over a month since everything was fixed. If you would've preferred a room with a balcony, all you have to do is ask. Thanks for your review.