Hello George,We are delighted to hear you had an exceptional stay with us! Should you have any further comments or suggestions, please do not hesitate to get in touch with us directly. We look forward to welcoming you back soon for another fantastic experience!

Dear Shirley, We are pleased that you enjoyed a fulfilling stay at Holiday Inn Express Metropolis. Thank you for your generous comments regarding our delicious breakfast and devoted associates. We are excited to share your kind remarks with our team, as they are committed to enhancing each guests' visit with exceptional service. We are also glad you found your bed comfortable and relaxing. Thank you for being our guest, and we hope to welcome you again very soon.General Manager

Dear Michael, We are pleased to receive your generous rating for Holiday Inn Express Metropolis. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.General Manager

Dear Eugene, Thank you for choosing Holiday Inn Express Metropolis. We are glad you had an overall pleasant experience and enjoyed many aspects of your stay. However, we regret not meeting all of your expectations and the inconvenience caused due to the concerns you had with your room. Guest feedback gives us valuable insight to improve our accommodations; therefore, we appreciate all of your comments. Thank you again; we hope you will revisit us in the future.General Manager

Dear Jonathan, Thank you for choosing Holiday Inn Express Metropolis and for your kind review. We are glad you had a perfect stay and that our well-kept accommodations with great in-room amenities exceeded your expectations. However, we apologize for the issue that you experienced with your reservation, but we are very pleased to know that one of our managers resolved it with professionalism and kindness. We will share your compliments with the appropriate individual. It was such a pleasure to host you, and we look forward to welcoming you back soon.General Manager

Dear Doris, Thank you for reviewing your stay at Holiday Inn Express Metropolis. We are thrilled to know that you had a perfect visit and that our well-kept accommodations exceeded your expectations. Thank you again for being our guest, and we look forward to welcoming you back soon.General Manager

Thank you for choosing to stay with us. We appreciate your review.

Hello Marvin,We're delighted to hear that you found our team to be welcoming during your stay. Our staff takes pride in providing top-notch service to all our guests. Your kind words motivate us to maintain our high standards of hospitality.

Hello Nanette,We appreciate your feedback and are glad you found our hotel nice and convenient. We will take note of your suggestion regarding additional lighting in the back parking area for future improvements. Thank you for bringing this to our attention.

Hello Joanne,We're delighted to hear Milton provided such excellent service during your stay. Our team always aims to make guests feel welcome. Thank you for sharing your positive experience with us!

Dear Michael, Thank you for being our guest at Holiday Inn Express Metropolis and for the feedback. We are pleased to know you were delighted with our devoted associates and clean property. We are also glad you enjoyed the delicious breakfast we serve and found us to be of great value. It was a pleasure having you here, and we look forward to welcoming you again.General Manager

Dear Sandra, We want to thank you for choosing to stay with us at Holiday Inn Express Metropolis. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our front desk staff friendly and our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.General Manager

Dear Kyle, Thank you for taking a moment to recognize our front desk associates here at Holiday Inn Express Metropolis. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!General Manager

Thank you for your valued response. We appreciate you staying with us! We hope to see you staying with us again.

Dear Jeremiah, Thank you for taking the time to share your thoughts about your recent stay at Holiday Inn Express Metropolis. Your comments regarding our property and associates are greatly appreciated, and we are delighted to know you found your room peaceful despite our proximity to the highway. We understand the importance of transparent communication and regret any confusion regarding the additional pet charge. These fees are listed on our website, and we will share your comments appropriately. We hope to welcome you and your furry friend back soon, offering you the exceptional experience you've come to expect.General Manager

Hello Erik,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our clean lobby and easy check-in process. We appreciate your compliments on our newish appearance. We apologize for any minor issues you encountered in your room, and we appreciate your understanding that these things can happen. We're glad to hear that you found the room clean and comfortable. Our team will certainly look into the bathroom layout for future improvements. It's great to hear that the amenities in the room met your expectations. Regarding the elevator, we apologize for any concerns caused by the shaking and strange sounds. We will have our maintenance team address this immediately. We value your observation about our continental breakfast, and we will use this feedback to make necessary improvements. We hope to have the opportunity to welcome you back in the future.

Dear Amanda, Thank you for the generous rating of Holiday Inn Express Metropolis. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.General Manager

Dear Jeremy, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Holiday Inn Express Metropolis. We hope to have the pleasure of doing so again on your next visit to the area.General Manager

Dear Darin, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.General Manager

Hello Jeffrey,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the smell of the cleaning products in your room. Our housekeeping team strives to maintain a clean environment, but we will remind them to use milder products. We're glad to hear that you found the bed comfortable. Regarding the pool and hot tub, we sincerely apologize for any disappointment caused and appreciate your understanding as we work to resolve the issue. We appreciate your feedback on the breakfast and will take it into consideration for future improvements.

Hello Susan,Thank you for choosing our hotel for your stay. We hope that you had a pleasant experience with us. If you have any specific feedback or concerns about your stay, we encourage you to reach out to us directly so that we can address them and ensure that we meet all of our guests' expectations. We appreciate your support and hope to have the opportunity to welcome you back in the future.

Hello Glenda,Thank you for sharing your positive experience with our staff! We take pride in providing excellent customer service to all our guests. We look forward to welcoming you back again in the future!

Hello Greg,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. It was our pleasure to provide you with excellent service. We hope to have the opportunity to welcome you back in the future.

Dear Surendranath, Thank you for the wonderful rating for Holiday Inn Express Metropolis! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.General Manager

Dear Dean, Thank you for letting us know your visit to Holiday Inn Express Metropolis was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. General Manager

Dear Bruce, Thank you for choosing Holiday Inn Express Metropolis for your recent stay. We were pleased that you loved our quiet atmosphere and our breakfast. However, we regret you were not entirely satisfied with the quality and condition of our accommodations. Thank you once more for being our guest, and we look forward to your return. Happy Holidays and Happy New Year!General Manager

Dear Terri, Thank you for choosing the Holiday Inn Express Metropolis. We are glad that you loved our rooms, comfortable beds, and our associates. However, we regret not meeting all your expectations. We appreciate you sharing your feedback and love knowing you will return soon. Happy Holidays and Happy New Year!General Manager

Hello catalina,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another fantastic stay.

Hello Kaycee,Thank you for choosing our hotel for your stay. We're glad to hear that you had a pleasant experience overall. If you have any specific feedback or suggestions, we would love to hear from you. Please feel free to reach out to us directly so that we can address any concerns and further improve our services. We hope to have the opportunity to welcome you back in the future.

Dear Keith, Thank you for staying with us again and for your kind comments about our hotel! We are thrilled to learn that our property consistently meets your expectations. Your positive feedback is truly encouraging and motivates us to maintain the high standards you've come to appreciate. We value your loyalty and hope to see you again soon at the Holiday Inn Express M ropolis.General Manager

Hello Robert,Thank you for choosing our hotel during this difficult time. We're glad to hear that you enjoyed the breakfast we provided. We apologize for the inconvenience caused by the non-functional coffee maker in your room. Our team will look into this issue to ensure it doesn't happen again in the future.

Dear Julianne, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.General Manager

Hello Brian,Thank you for your review. We're glad to hear that you found our hotel comfortable and quiet. We always strive to provide a peaceful stay for our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to us.

Hello Regina, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your suggestion regarding the carpet and cleanliness, and we will share this with our housekeeping team for improvement. We regret any issues you encountered with the TV remote and apologize for any discomfort caused by the elevator. We value your loyalty to IHG properties and hope you would consider giving us another chance in the future.

Hello Audra,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise disturbance during your stay. We're glad to hear that you found our beds and pillows comfortable. We appreciate your comments regarding the size of our bathrooms and will take them into consideration for future improvements.

Dear Valued Guest, Thank you for sharing your experience with us. We sincerely appreciate your acknowledgment of our diligent associates and the cleanliness of your accommodations. It's disappointing to learn that you found the overall condition of the hotel not up to par. We understand the importance of maintaining a welcoming environment, and we apologize for the inconvenience you have encountered. Rest assured, we take your feedback seriously and have already initiated measures to address the issues you highlighted. Our commitment to providing a positive stay is unwavering, and we assure you that we are actively working to enhance the condition of our facilities. We value your insights and hope you consider giving us another opportunity to exceed your expectations in the future. General Manager

Hello Anna,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our pet-friendly policy convenient and enjoyed our great location. More so having us the best hotel you have ever went so far. Yay! Our team takes pride in ensuring a clean environment and providing friendly service. We appreciate your valuable feedback and hope to welcome you back in the future for another enjoyable experience.

Hello Tamera,We're thrilled to hear that you had a fantastic stay with us! We strive to provide excellent service and create memorable experiences for all our guests. Please don't hesitate to reach out if you have any further questions or need assistance in the future.

Hello Jessica,Thank you for sharing your exceptional experience at our hotel! We are overjoyed to receive such a glowing review and are grateful for your kind words. Our team strives to provide top-notch service and we are thrilled to hear that we exceeded your expectations. We look forward to welcoming you back soon for another incredible stay.

Dear Megan, Thank you for staying at Holiday Inn Express Metropolis and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.General Manager

Hello Anton,Thank you for choosing Holiday Inn Express for your stay. We appreciate your feedback and are glad to hear that your experience was in line with your expectations. If there is anything else we can do to assist you, please don't hesitate to reach out.

Hello Alisha,Thank you for your kind words! We're thrilled to hear that you enjoyed your stays at our Holiday Inn Express locations. We strive to provide excellent service, and we're glad that you found our hotels clean, pet friendly, and with great coffee and breakfast.

Dear Dawn, Thank you for choosing the Holiday Inn Express Metropolis. Although we are a small town, Superman has made us world-famous! We hope the 15-ft tall Superman statue greeted you in downtown Metropolis and that you were able to visit the Super Museum filled with fascinating memorabilia! We enjoyed hosting you and look forward to your next visit.General Manager

Hello Dave, Thank you for your feedback! We appreciate your kind words about our friendly staff. We hope to welcome you back soon!

Dear Alan, Thank you for staying at Holiday Inn Express Metropolis and for your excellent rating! We are glad you loved our spotless room, devoted staff, and prime location. We appreciate you sharing your feedback and look forward to seeing you on your next visit.General Manager

Hello Priscilla, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

Hello David E ,Hello David E, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

Dear Guest,Thank you for sharing your experience. We truly appreciate the insight regarding our location and your insights regarding our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

Hello Ann,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

Dear Pamela, It was a pleasure having you as our guest at Holiday Inn Express Metropolis. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.General Manager