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My family came down for the eclipse. The Super 8 was clean and well maintained, and very quiet despite being fully booked. Breakfast was great with a good selection and refilled all the time. One of the best features was the staff who were extremely friendly and helpful.
Alison
Stayed 4 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Alison,Thank you for your great feedback! We're thrilled to hear that you found our Super 8 to be clean, well-maintained, and quiet despite being fully booked. It's fantastic to know that you enjoyed our breakfast offerings and that our staff made a positive impression with their friendliness and helpfulness. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you and your family back for another memorable stay in the future!Sincerely, Hotel Manager
Dear Hannah,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
Unfriendly staff. I was tearful due to being in an accident and the front desk worker told me to calm down.
Kelly
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 4, 2024
Dear Kelly,We're deeply sorry to hear about your experience with our staff. Your emotional well-being is important to us, and we apologize for any insensitivity shown during such a challenging time. This behavior does not reflect our standards of customer service, and we will address this matter with our team to ensure it does not happen again.Sincerely, Hotel Manager
6/10 Okay
Liz
Mar 29, 2024
The bed was very comfortable and clean.
Liz
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Liz,Thank you for your great feedback! We're thrilled to hear that you found our bed to be both comfortable and clean. Providing a cozy and hygienic environment is always our top priority. We hope you had a restful stay and look forward to welcoming you back soon!Sincerely, Hotel Manager
Although it is an older motel, it was very clean and tidy, and kinda nice. Also, the staff was nice, everything worked and it was very cheap. Note I am very allergic to bed bugs, and I don’t have any bites! Considering price this is a 4 star hotel all day long.
Steve
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Steve,Thank you for your kind feedback. We're delighted to hear that you had a positive experience during your stay with us! Thank you for acknowledging our efforts to maintain cleanliness and tidiness, as well as our friendly staff. We understand the importance of a comfortable and bug-free environment, and we're glad we could provide that for you. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
The bed was very comfortable and the location of motel was convenient. For some odd reason they wanted a $100 cash deposit for room but hesitant on giving a receipt. I insisted. When I checked out they inspected the room before refunding the deposit. I’m 71 years old; what damage were they expecting! Noisy area because of semi trucks.
Cynthia
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Cynthia,Thank you for your kind feedback We're pleased to hear that you found the bed comfortable and the motel's location convenient. We apologize for any inconvenience caused by the cash deposit requirement and the noise from nearby semi-trucks. Your feedback is valuable, and we will use it to improve our services. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.Sincerely, Hotel Manager
Dear Shane,Thank you for your positive feedback! We're delighted to hear that you found our hotel reasonably priced and clean. Providing a comfortable and affordable stay is our priority, and we're pleased to know we met your expectations. We look forward to welcoming you back to your future.Sincerely, Hotel Manager
4/10 Poor
Danielle
Traveled with group
Jan 2, 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointed
I've stayed here before and had no issues. This time there was a water leak from the ceiling in the bathroom which caused a flood. The young man at the front desk laughed at me when I explained the situation. Eventually I was moved from a king suite to a regular double bed room. They refused to refund the amount of the downgrade. I still havent heard back from management and it's been over a week. This hotel used to be my go to, but due to the lack of quality customer service, I will never stay here again.
Danielle
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Danielle,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely, Hotel Manager
10/10 Excellent
Billy
Traveled with group
Dec 23, 2023
Billy
Stayed 7 nights in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Guest,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager
8/10 Good
Robert
Nov 13, 2023
Liked: Cleanliness
Clean rooms not outrageous on price
Robert
Stayed 5 nights in Nov 2023
Response from Hotel Manager. on Nov 13, 2023
Dear Robert,Thank you for your positive feedback regarding the cleanliness of our rooms and our reasonable pricing. We're delighted to hear that you had a positive experience in these aspects. Maintaining a clean and comfortable environment for our guests at a fair price is a top priority for us. We value your patronage and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager
Place was overall decent some things seemed dirty but iw as due to certain things little used but seemed like it has been cleaned as good as it be done. But overall pretty pleaseed For the price wasn't expecting the Hilton but good enough for a cheap room. Can't say for all the rooms but the one I was in was good.
Jason
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Jason, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager
6/10 Okay
Susan
Oct 22, 2023
Susan
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 23, 2023
Dear Susan,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.
6/10 Okay
Chris
Oct 8, 2023
Chris
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Chris,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
Dirty windows, as you walked in, a sign says, no continental breakfast, cigarette smell in the hall, musty, smell in the bedrooms, and the coffee area was not inviting in the morning
Judi
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Judi,I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely,Hotel Manager
2/10 Terrible
dustin
Sep 23, 2023
dustin
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Dustin,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Manager
Dear Phillip,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager
8/10 Good
Beverly
Traveled with partner
Aug 28, 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Just off the highway
Beverly
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Dear Beverly,Thank you for your feedback. We're delighted you chose our hotel and appreciated its convenient location just off the highway. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely,Hotel Manager
On every site we looked at for this hotel it states they have free breakfast wellm after we booked and went into hotel we checked in i asked about breakfast at
Joyce
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 18, 2023
Dear Guest,We apologize for the confusion regarding the breakfast during your stay. We understand the importance of accurate information, and we're sorry for any inconvenience this may have caused. We will review our communication to ensure clarity moving forward. We appreciate your feedback and hope to have the opportunity to make it up to you on a future visit.Sincerely,Hotel Manager
Dear Barry, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely,Hotel Manager.
2/10 Terrible
August
Business traveler
Aug 9, 2023
Disliked: Property conditions & facilities
The room was ok
However the drywall in the room showed moisture damage in large areas. BLACK MOLD IN BATHROOM!! Fotos on request
August
Response from Hotel Manager on Aug 16, 2023
Dear Guest,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager
The staff was very friendly and helpful. It was a nice stay
Angela
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 16, 2023
Dear Angela,Thank you for your stay. We're delighted to hear that you had a nice stay and that our staff's friendliness and helpfulness contributed to your positive experience. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager
.Entire building smelled like smoking was allowed everywhere. Plaster on walls was falling off, carpets are old, comforters have burn marks on them.
Christopher
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 21, 2023
Dear Christopher,Thank you for bringing these concerns to our attention. We apologize for the negative experience you had during your stay. We take your feedback seriously and will address the issues you mentioned with our maintenance and housekeeping teams. We hope to have the opportunity to welcome you back again soon.Sincerely,Hotel Manager
6/10 Okay
Sheila A
Traveled with family
Jul 20, 2023
Disliked: Staff & service
The owners were not very friendly. We stayed there for a week and since I was in town to visit family, they often came to the motel to visit. I was told I was not allowed to have any guests at the hotel. I was also told I would have to pay $10 for a pass to allow my 2-year old grandson to swim. The city pool is $1.50 each and my grandson was free.
Sheila A
Stayed 7 nights in Jul 2023
Response from Hotel Manager on Jul 20, 2023
Dear Sheila A,Thank you for your feedback. We aim to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests. Visit again soon.Sincerely,Hotel Manager
Dear Terence,Thanks for the feedback. We're glad we were able to provide you with a clean, comfortable, and pleasant experience. We take great pride in serving guests well, and I'm happy to hear that we're meeting and exceeding expectations. I hope you'll be able to stay with us again soon.Sincerely,Hotel Manager
The bathroom door wouldn't close and there wasn't a locking mechanism on it. Carpeting throughout the bldg was dirty. Pool was very cold and no towels were available, only stained a d worn towels requested at the desk. No elevator.
Patsy
Stayed 1 night in May 2023
Response from Hotel Manager on May 29, 2023
Dear Patsy,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely,Hotel Manager
Dear Keenan,Thanks for the feedback. Appreciate your nice comments about our team and service. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. We are looking forward to seeing you soon.Sincerely,Hotel Manager
4/10 Poor
Melanie
Apr 29, 2023
Disliked: Room comfort
Thick cigarette smoke.
the sign on the door posted ‘No Smoking’, but the smell of smoke in the lobby was bad. The walk to the end of the hall for our non-smoking room could stifle a person for the strong smoke in the hallway. We then used the outside door to leave and enter, when we went to eat. Breakfast was a 2 on the scale of 1 to 5. Only small yogurt as the only protein.
Melanie
Stayed 1 night in Apr 2023
Response from Hotel Manager on May 1, 2023
Dear Melanie,Thanks for the feedback. Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Shall appreciate your understanding. Visit again soon.Sincerely,Hotel Manager
6/10 Okay
Yvonne
Traveled with group
Apr 29, 2023
Disliked: Property conditions & facilities
They were friendly but smelled of smoke in hallway and the room smelled moldy. Breakfast was very minimal
Yvonne
Stayed 1 night in Apr 2023
Response from Hotel Manager on May 1, 2023
Dear Yvonne,Thank you for taking the time to share your feedback with us. We're sorry to hear that you experienced unpleasant odors during your stay, and we apologize for any discomfort or inconvenience this may have caused. We will use your feedback to make improvements. We hope that you will give us another opportunity to provide you with a more comfortable.Sincerely,Hotel Manager
It says free breakfast, but they had nothing.... Entire place stunk like smoke... Shut pool early.... Will never go again.
Matt
Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 3, 2023
Dear Matt,We're sorry to hear that your recent stay with us did not meet your expectations. We apologize for any confusion regarding our breakfast offerings and the smell of smoke on our property. We will investigate this further to ensure that these issues are addressed. Thank you for bringing these issues to our attention, and we will take steps to improve our guest experience in the future. Hope you will visit again soon.Sincerely,Hotel Manager
Clean room and friendly staff. The beds are comfortable.
Melody
Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 3, 2023
Dear Melody,Thanks for the feedback. We're glad to hear that you found our accommodations to be clean and comfortable and that our staff provided friendly service during your stay. We take pride in providing a comfortable and enjoyable experience for our guests, and we're happy to hear that you had a great experience with us. Hope to see you again soon.Sincerely,Hotel Manager
Dear Debra,We thank you for your 10 out of 10 ratings and hope that your stay with us has been pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager
Hello Steve,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us.Please revert.Sincerely,Hotel Manager.
8/10 Good
Sherry
Mar 11, 2023
Sherry
Stayed 2 nights in Mar 2023
Response from Hotel manager on Mar 31, 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
8/10 Good
Susan
Mar 3, 2023
Liked: Cleanliness, staff & service, amenities
It is a smoking property so there is a odor of smoke in the hallways but my non smoking room had no smoke odor. Staff very helpful
Susan
Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 4, 2023
Dear Susan,Thank you for the feedback. We're glad to hear that you found our staff to be helpful during your stay. However, we apologize for any inconvenience caused by the odor of smoke in the hallways. We hope to have the opportunity to provide you with an even better experience in the future. Sincerely,Hotel Manager
Dear Doris,Thanks for staying with us and for appreciating your stay with us by giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager
We would have given it a great rating if it served breakfast
Orval
Response from Hotel Manager on Jan 6, 2023
Dear Orval,Thank you for visiting and providing feedback. We will certainly address your concerns about the breakfast. We use feedback from guests to improve our services. You can expect an even better stay the next time. Hope you will visit again soon.Sincerely,Hotel Manager
The attendant when we walked into the lobby was very attentive and helpful and getting his keys immediately he told us about the parking and he asked if there’s anything else we need the room was warm comfortable in the shower was hot it was perfect rest for a 5 Hour Drrive the next day and extreme cold weather during a holiday I commend the front desk service fly up
Andrew
Stayed 1 night in Dec 2022
Response from Hotel Manager on Dec 26, 2022
Dear Andrew,Thank you for your kind words. We are delighted that you had a great experience at our hotel. We strive to make our guests feel welcome and comfortable and we are pleased that we achieved this for you. I will be sure to share your compliments with my staff. We hope you will stay with us again in the future.Sincerely,Hotel Manager
Dear Nina,Thanks for your feedback and 2 ratings. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager
We had a smoking room and it was super clean considering. There is a small living area with a couch, chair, table and chairs, computer desk and chair, and a kitchenette. The sink is separate from the rest of the bathroom, a major plus, and the tub! HUGE JETTED TUB! And it worked! The only complaint was the single ply toilet paper.
Denah
Stayed 5 nights in Nov 2022
Response from Hotel Manager on Nov 19, 2022
Dear Denah,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager
4/10 Poor
Vincent
Nov 15, 2022
Vincent
Stayed 1 night in Nov 2022
8/10 Good
Jarriett
Nov 13, 2022
Liked: Cleanliness, staff & service
Overall it was good.
Jarriett
Stayed 1 night in Nov 2022
Response from Hotel Manager on Nov 14, 2022
Dear Jarriett,Thanks for your feedback. We are glad that you were pleased with the hotel's overall facilities and services. Your positive comments shall motivate us to serve our guests better. Please do visit again soon.Sincerely,Hotel Manager
Dear Janna,Thanks for staying with us and for appreciating your stay with us by giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager
6/10 Okay
Cynthia
Traveled with partner
Nov 10, 2022
Liked: Staff & service
Staff was very friendly but blankets on bed too thin with burn holes and shower didn’t work
Cynthia
Response from Hotel Manager on Nov 10, 2022
Dear Cynthia, Thank you for your stay. We are sorry that you weren’t completely satisfied with your experience at our hotel. We’re involved in a continuous improvement process and are working to make the guest experience better. We take pride in offering a great experience for travelers of all kinds. I hope that you will try us again.Sincerely, Hotel Manager.
6/10 Okay
Paula
Traveled with family
Oct 18, 2022
Liked: Cleanliness, staff & service
Continental Breakfast was advertised, but only consisted of coffee & juice. Previously had multiple food options. I heard several other patrons disappointed/complaining also!
Paula
Stayed 3 nights in Oct 2022
Response from Hotel Manager on Oct 19, 2022
Dear Paula,Thank you for your review. We are glad to hear that overall your experience was positive. We are really sorry for the breakfast issue and forwarded your concerns to the management for review. Sorry about this time. We will surely take care of the breakfast next time you visit us. Please visit us again. Sincerely, Hotel Manager
Dear Gail, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager
6/10 Okay
Kelsey
Traveled with partner
Oct 6, 2022
Kelsey
Stayed 1 night in Oct 2022
Response from Hotel Manager on Oct 7, 2022
Dear Kelsey,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score. please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
4/10 Poor
Ashley
Traveled with family and small children, Traveled with partner
Oct 3, 2022
Disliked: Cleanliness
The room smelled awful. Holes in the walls. People screaming til 12 am. No vending or breakfast. And apparently you cant even roll tobacco cigs to smoke outside... The pool area smelled like pee.
Ashley
Stayed 1 night in Sep 2022
Response from Hotel Manager on Oct 4, 2022
Dear Ashley, Thank you for your kind feedback. We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues you highlighted and will resolve them by the concerned team. We hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager
6/10 Okay
Christopher
Oct 3, 2022
Disliked: Cleanliness
The front desk clerk was very nice. But why am I getting charged 92.35 when on hotels.com it was only supposed to be
Christopher
Stayed 1 night in Sep 2022
Response from Hotel Manager on Oct 7, 2022
Dear Christopher,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager.
There was big cobwebs in the bedroom window. The room could have bern cleaner. The hot tub didnt work abdcwe couldnt be in the handicap room we reserved because the air was broke in there.
Verified traveler
Stayed 4 nights in Sep 2022
Response from Hotel manager on Sep 29, 2022
Dear Guest,Thank you for the stay.We regret for all the mess mentioned in the review.We shall check and take corrective steps to avoid such things in future,Shall appreciate your understanding.Sincerely,Hotel Manager