Ratings based on 318 Verified Reviews

4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great facility....

Posted Feb 15, 2018
Pros: Great facilties.
Cons: Need a small fitness center and access in the shower to hot water.
The Estelar is a beautiful property and priced well. The food and pool are excellent and the room was large and clean. My only issues were related to never having hot water in the shower and the view from the window was hampered by very dirty windows (my guess is that the constant wind blew adherent debris). Also, no fitness center.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice Hotel

Posted Jan 20, 2018
Amazing experience,nice staff,clean room,beautiful place
Comment from Hotel Management
Jan 27, 2018 by Vilma Vivas, Hotel Management
Dear Guest, We appreacite your valuable comments that are so important for our continuous operation. We look foward to your next visit to the city, Yours Sincerely, Vilma Vivas Botero Gerente General
5 out of 5
by A verified traveler from Valledupar, Colombia

Nice place to stay

Posted Dec 27, 2017
Pros: cleanliness
Cons: communication between expedia and hotel.
Location: Country club, Casino and Shopping mall
Close to country club, casino, and places that you can walk around.
Comment from Hotel Management
Dec 28, 2017 by Vilma Vivas, Hotel Management
Dear Guest, We appreciate your comments that are so important for our Operation. It is a pleasure that you enjoyed your stay with us, but at the same time we apologize for the inconveniences that you had with your reservation, we are going to take corrective to avoid this type of event. We look forward to your next visit to the city. Yours Sincerely, Vilma Vivas Botero General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Amazing Staff

Posted Nov 20, 2017
Pros: STAFF
Cons: Nothing, a very nice Hotel great price and again I can't say enough about the Staff.
Location: Location is Okay however transportation is very CHEAP and very close to Shopping, Restraints and events.
As we did not speak any Spanish the Staff was very helpful and friendly, we arrived without luggage as United/Copa lost our bags, we have still not seen them or heard from the airlines. They helped us get some clothing and personal effects. Outstanding service.
Comment from Hotel Management
Nov 30, 2017 by Vilma Vivas, Hotel Management
Dear Guest, We appreciate your positives comments that are so important for our operation. It is a pleasure to know that you enjoyed our falicities, our service and the closed places to the Hotel. We look forward for your next visit to the city, Yours Sincerely, Vilma Vivas Botero General Manager
4 out of 5
by A verified traveler

Posted Nov 19, 2017 on Hotels
It was amazing the arrival. The front desk was friendly, and since this is not the first time in this hotel he recognized me, and the check in was very fast.
Comment from Hotel Management
Nov 30, 2017 by Carlos Villatoro, Hotel Management
Dear Guest, We appreacite your positives comments that are so important for our operation. We are very pleased that you feel so amazing during your stay and staff´s hospitality that is the most importat value for us. We look forward for you next visit to the city, Yours Sincerely, Vilma Vivas Botero General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Posted Nov 5, 2017
Hotel is 4 stars! Terrible Gym!! Employees are friwndly!
Comment from Hotel Management
Nov 30, 2017 by Vilma Vivas, Hotel Management
Dear Guest, We appreacite your valuable comments that are so importante for our operation. We apologize for the gym´s conditions we are in process to improve it and provide a better service. At the same time, it is a pleasure to know that you feel amazing to staff´s hospitality that is the most important value for us. We look forward for your next visit to the city. Yours Sincerely, Vilma Vivas Botero General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Great hotel for doing business

Posted Oct 17, 2017
Good and comfortable hotel. Good location and good service
Comment from Hotel Management
Oct 23, 2017 by Vilma Vivas, Hotel Management
Dear Guest, We appreacite your positives comments that are so important for our operation. We look foward for you next visit to the city. Yours sincerely, Vilma Vivas Botero General manager
4 out of 5
by Lynne

Comfortable, modern hotel in upscale area

Posted Sep 13, 2017 on Hotels
This modern hotel in a safe, nice area was s good choice. I've already recommended it!
Comment from Hotel Management
Sep 22, 2017 by Carlos Villatoro, Hotel Management
Dear Guest, We appreacite your positives comments that are so important for our Operation. It is a pleasure that you enjoyed the areas surrounding the Hotel and our facilities. We are waiting for you in your next visit to the city. Yours Sincerely, Vilma Vivas Botero General Manager
4 out of 5
by William

Posted Aug 27, 2017 on Hotels
The Hotel was very good .. clean, good location and modern . However, not much to say about the bed .. I think the hotel should change the mattress..
Comment from Hotel Management
Aug 29, 2017 by Carlos Villatoro, Hotel Management
Dear Guest, We appreciate your valuable comments, which are so important for our Operation and continuous improvement. We regrets about the inconveniences during your stay, we communicate you, we will take the correctives measures with area involved. We look forward for your soon return to the city. Yours Sincerely, Vilma Vivas Botero General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, safe location, would stay again!

Posted Aug 21, 2017
Pros: Very friendly staff, great location, and great breakfast
Cons: I should not have been given a room in which the air condition leaked water into the closet and living room.
Location: There is a mall within walking distance and it was perfect to grab a bite to eat, do a little shopping and there was also a supermarket inside.
This was a great hotel and would definitely recommend to friends (and I encourage to include Breakfast with your stay because it is amazing). The only drawback was that the air conditioner leaked water into the closet and living room and the room was clean but it could have been cleaned a little better. Because my stay was short and I was not inside of my room for most of the day, I did not bother to complain however if I had spent more time inside of the room, it would have been a big problem. That said I would stay here again especially because it is in a great location and the staff was very friendly.
Comment from Hotel Management
Aug 29, 2017 by Vilma Vivas, Hotel Management
Dear Guest, We appreciate your positives comments that are so important for our Operation. We regret about air conditioner issues, we communicate that the area involved already took the correctives to bring the best and safe service. We look forward to your soon return. Yours Sincerely, Vilma Vivas Botero General Manager