Metsoke Dragot Vacations from $478

Didn’t eat breakfast at the resort

Staff good Room with problems: toilet, safe vault, tv, no closet, no chair, too small

The hospitality and customer service is top tier. The ambiance is modern, clean, and the city view was incredible of the Empire State Building.Our family loves staying at the various Melia hotels.

The room wasn’t cleaned when we arrived about 30 minutes after the check in time. It took about 2 hours to finally have the room cleaned and ready. I wished a smooth check in process and parking information before arriving.

The location was great and walkable to the beach and shopping/dinning. The apartment was overall clean but looked old and had a smell. The kitchen has everything needed for cooking but the pots were in poor condition. After we have arrived and during the check-in, we have learned that all parking spots are reserved. This was not communicated to us. The person at the reception was rude, non-apologetic, and said that we signed the registration card which contained that information regarding potential unavailability of the parking. He also said that if we choose to cancel the reservation, there will be no refund.