Ratings based on 118 Verified Reviews

4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

convenient to city but feels tired

Posted Sep 3, 2017
is vey convenient to city, hotel feels bit tired though, bath was chipped, shower not very convenient. room nice and big, brasserie food quite good and reasonable
Comment from Hotel Management
Sep 5, 2017 by Romain Clement, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. Your comment will help us to improve our service. We hope to welcome you back to our hotel very soon! Sincerely, Delphine & Christophe Dufossé
5 out of 5
by Suzanne

Posted Jul 10, 2017 on Hotels
This hotel was a great find - it was a terrific room and the customer service was very friendly. Would highly recommend this hotel and hope we are able to visit here again!
Comment from Hotel Management
Jul 12, 2017 by Romain, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Delphine & Christophe Dufossé
5 out of 5
by Justin

Great Hotel

Posted Jun 23, 2017 on Hotels
Very comfortable hotel with great proximity to old town Metz. The staff was very helpful and friendly.
Comment from Hotel Management
Jul 1, 2017 by Romain, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz MGallery by Sofitel. It is always a pleasure to receive positive feedback. we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé
5 out of 5
by A verified traveler

Trip

Posted May 22, 2017 on Hotels
Large beautiful room. Walking distance To all the tourist sites. Wonderful friendly staff.
Comment from Hotel Management
May 28, 2017 by Romain, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Delphine & Christophe DUFOSSE
4 out of 5
by kin wai from Hk

Posted Nov 14, 2015 on Hotels
Generally hotel condition is good but unfortunately my room has problem. Both hot and cold water tap come out with very hot water only during the 2nd night stay. I need to come down to reception for getting 3 bucket of ice cooling down the water to finish my bath. Hotel cannot find out the problem and only able to offer upgrading room next day whilst the water system returned normal so we did not change. My friend stayed there two weeks ago but the lift was out of order and they had to carry their luggage down to check out.
Comment from Hotel Management
Feb 27, 2016 by Romain, Hotel Management
Dear guests, We have taken good note of your comments and are truly sorry you did not feel attended enough. We went through a difficult period, when our elevators and water system broke down . We have made ​​every effort to repair it quickly. We regret that it is assigned to you during your stay. We have learned from this period. We stay at our disposal to organised a new stay of better quality , since these problems are behind us. Best regards, Delhpine & Christophe DUFOSSE
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel but with a bonkers shower.

Posted Aug 17, 2015
Try having a shower without flooding the floor no shower curtain or panel on the bath. BONKERS!! Otherwise this was a fabulous place to stay!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, but a few flaws

Posted Jul 6, 2015
Overall it's a good hotel in a nice part of Metz. It has a Michelin starred restaurant (we only ate in the very good value brasserie). However, we found the reception staff clueless: couldn't call a taxi and appeared to know nothing about local public transport. And the rooms, though comfortable, had weird faults: plugs in odd places, bathroom layout poorly designed etc. Strange in a new hotel owned by a major chain.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 18, 2015 on Hotels
5 out of 5
by A verified traveler

An excellent hotel

Posted May 18, 2015 on Hotels
The room was very big (it also included a kitchen) and very quiet. It is very well located, just next to the Arsenal, and 3 min walk from the city centre. The staff was very friendly and very helpful. The breakfast was very good. The service in general was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Lovely Hotel

Posted Apr 20, 2015
Lovely modern hotel with historic charm. Close to city center. Room was very large and bathroom had very large tub. Only negative was the clink of wine bottles being taken out for trash pick up early in the mornings..very noisy! ideal location. Would stay there again!