Exterior

Reviews of Novotel Metz Centre

4 out of 5
Novotel Metz Centre
Place Des Paraiges, Centre Saint Jacques, Metz, Moselle

Reviews

7.8

Good

Rating 10 - Excellent. 219 out of 850 reviews" "
Rating 8 - Good. 399 out of 850 reviews" "
Rating 6 - Okay. 154 out of 850 reviews" "
Rating 4 - Poor. 54 out of 850 reviews" "
Rating 2 - Terrible. 24 out of 850 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

boris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023

10/10 Excellent

Anita

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Max

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Emmanuel

Stayed 1 night in Dec 2022

10/10 Excellent

Bethany

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The man at reception is wonderful
Stayed 1 night in Oct 2022

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good central place with great facilities especially if traveling with children
Stayed 1 night in Aug 2022

4/10 Poor

Murat

Traveled with family
Disliked: Property conditions & facilities
We couldn’t park our van there because of height limit of the garage. I had to park it at a different lot and walked back midnight!
Stayed 1 night in Jul 2022

10/10 Excellent

Malik

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Kantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Sandi k

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Close to everything!
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & modern
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great two nights stay. Parking was great under hotel. Check in went fast and all staff we encountered were friendly and helpful. Breakfast was good with hot and cold options. Pool was nice and maintained well. Room was spacious but could use some upgrading. Only downfall was that outside hotel entrance there was a group of homeless individuals that would hang around entrance all day.
Stayed 2 nights in Jul 2021

10/10 Excellent

Chy s r

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way to Paris
It was centre of the Metz. My children loved swimming pool. Clean and tidy. No complaints.
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff in the morning was terrible when I tried to get the breakfast that I had already paid for, the greeting staff when I checked in was almost non existent. I will never stay at any novatel hotel after this experience
Stayed 1 night in Feb 2020

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel/nice people!
Rooms comfortable rooms. Great location. Good breakfast and snacks. Made us happy.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Eoin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

WOON LUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Genesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

4/10 Poor

ludovic

Liked: Cleanliness, staff & service
Not what a Novotel should be
why:...the setting, the main entrance is facing an internal yard where you can hear people coming in and out of the hotel and the room despite our best effort was far too hot
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were pleasant and helpful, location was great. The rooms were clean and comfortable and just as expected.
Stayed 2 nights in Feb 2019

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, poor condition and generally a mess of a room. Drain was blocked in first room, we were moved quickly which was nice but the second rooms was still a state.
Stayed 1 night in Dec 2018

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable rooms at a great price
We enjoyed our stay at the Novotel Metz Centre. Clean, comfortable rooms at a great price on a good location. Friendly desk staff and easy affordable parking. Our kids (2 and 4) loved the toys in the lobby!
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Stayed 1 night in Oct 2018

10/10 Excellent

D, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We actually booked the wrong date and hotel staff were kind enough to change without penalty despite it being a fixed booking through Expedia. Located right in the heart of Metz with a shopping centre below and walking access to heaps of restaurants. Breakfast was excellent. Parking is under the hotel in the shopping centre car park, very tight but plenty of space.
Stayed 1 night in Oct 2018

6/10 Okay

angelina, yorkshire.

Liked: Staff & service
Disliked: Cleanliness
The room let the hotel down.
The hotel in general is very nice, modern and clean. We had evening meal which was excellent, and the breakfast was also good. Pity the room let the hotel down.... badly stained carpets, the seperate toilet door was filthy inside... furnishings were worn and tired, shame really as the bed was comfortable and clean, tea/coffee provided etc. The parking is in a shopping multi story but the hotel has allocated area, yellow floor, and the lift takes you up to reception.
Stayed 1 night in Sep 2018

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

A nice hotel
Hotel is very conveniently located in walking distance to many attractions, shopping and even train station. The room was spacious with comfy bed and tea/coffee facilities, as well as small refrigerator. A free bottle of water was given every day. The room was quite with good WiFi. No safety box in the room. A nice swimming pool when there is no pool party. Staff at reception and cleaning one were nice. I would stay again.
Stayed 7 nights in Aug 2018

6/10 Okay

KUTLU

Liked: Cleanliness, staff & service, property conditions & facilities
Average
the carpets were wet all day, local area seems dodgy. Breakfast is so week, definitely doesn't worth the money the hotel is asking for. Other than that a nice and convenient room, helpful employees.
Stayed 1 night in Aug 2018

10/10 Excellent

Arsim, Lo don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very good experience and good service clean good breakfast
Stayed 1 night in Jul 2018

6/10 Okay

Reuben

Liked: Cleanliness
Difficult hotel to access, especially if one has a car. The reception staff is nice and trying hard, but they are young and inexperienced (got charged for the room, even tho it was prepaid). The staff not very helpful, when asked for info, again not for lack of trying, but simply lack of knowledge. Hotel itself located in a pedestrian shopping mall, not far from the train station; as a result, the neighborhood becomes very seedy within a block or two.
Stayed 1 night in Jun 2018

8/10 Good

Greg, Australia

Liked: Staff & service, room comfort
Great location and excellent breakfast. Rooms are starting to date and while clean, the place could use a refresh. Overall, our stay was comfortable, the bed was superb
Stayed 1 night in May 2018

8/10 Good

Yifang

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good once you get there
Hotel is typical 4-star chain property in middle of Metz. Located above a shopping center; has dedicated space in shopping center garage for parking. Pedestrian access to hotel from outside or through the shopping center is indirect, a little inconvenient, and not well marked. Hotel is fine -- rooms large, clean, well-furnished, quiet; good bathroom.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great offer for families
A hotel that understands what it's like to travel with older children. Great value.
Stayed 1 night in Feb 2018

6/10 Okay

James , London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice location but Hotel could be in better conditi
With convenient public parking under hotel, it is well situated in the centre of Metz and easy to get to from the motorway. As a family we have used this hotel a few times as an overnight stop, as we transit to/ fron UK on holiday by car. Rooms are OK, but looking tired. Double bed with additional sofa bed, however when we undid the sofa bed I was not convienced the sheets had been changed since the last guest but as we checked in at 2.00am, we were too exhausted to go back to reception and the children had already fallen asleep on the bed. Staff were friendly but felt if it had been busy then the queues would have been quite long.
Stayed 1 night in Feb 2018

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Ok condition
Overall ok. Hotel needs some renovation, lobby is good but halls and rooms are becoming tired. Car parking was not included but costs 12€ for the night, this is ok for the city. Would consider again but until renovated would look around at other options too!
Stayed 1 night in Feb 2018

8/10 Good

Lai, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Nice and convenient city centre hotel
Convenient and comfortable hotel. Easily accessible to food and shopping areas. Very kids friendly.
Stayed 2 nights in Dec 2017

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
A staff member entered my room at 5am
Second time staying here a staff member tried to enter my room at 5am in the morning. Also a log of the lock showed he had previously entered also. Initially the hotel manager lied and tried to cover up that they had accidentally given the wrong card to another hotel guest but then Pascal changed the story once the proof was on the log that actually it was a staff member. If me and my friend had not been alerted to the entry to our room at the time, we dread to think what the motives were. He was trying to creep through the second door once he had already opened the front door. When he saw us waking up he ran. We had to call the police. What is worse, the way the manager dealt with the incident is awful. He tried to defend his staff member and his own reputation. He was adamant to stick to the story that his staff member made a mistake and opened the door accidentally for a drunk man. His behaviour towards us also got aggressive and he could only provide one night refund. I would like everyone to know, especially if you are a woman staying alone or with another female friend, there is a security concern at this hotel. I raised with Accor and currently no response however the booking was made via Expedia and Expedia have been fair although not satisfied entirely especially being a Gold member. Be mindful. It's a shame as the location of the hotel is convenient but instead I stayed at Mercure the third time I went. I will never stay here again.
Stayed 8 nights in Aug 2017

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel with easy check in. Good location for the centre of Metz. Had a fire alarm whilst there, which was a false alarm, but the reception people seemed to be ignoring those standing in reception waiting to find out what was going on, when they did tell people what was going on it was only in French
Stayed 1 night in Dec 2017

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Novotel Metz
Great location, nice and comfortable rooms. Fantastic town.
Stayed 3 nights in Nov 2017