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Reviews of Novotel Suites Nancy Centre

4 out of 5
Novotel Suites Nancy Centre
Allee du Chanoine Drioton, Stanislas Meurthe, Nancy, Meurthe-et-Moselle

Reviews

8.6

Excellent

Rating 10 - Excellent. 278 out of 678 reviews" "
Rating 8 - Good. 314 out of 678 reviews" "
Rating 6 - Okay. 61 out of 678 reviews" "
Rating 4 - Poor. 18 out of 678 reviews" "
Rating 2 - Terrible. 7 out of 678 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Nice hotel located close to the central squares. Like having a bath tub. Breakfast was good. Liked the make your own egg station. All the carpets, lobby, hallways and the room are need of replacement.
Stayed 2 nights in Nov 2023
Response from LOU on Dec 20, 2023
Dear Mark, Thanks for your great feedback. The best reward for our team is to receive compliments like yours. Looking forward to welcoming you again Sincerly,Lou – Reception Desk.

8/10 Good

Colin

Stayed 1 night in Jul 2023

8/10 Good

Yasushi

Stayed 1 night in Oct 2022
Response from LOU on Jan 13, 2023
Thank you very much for your comment and see you soon at Novotel Suites Nancy Centre!Lou - Reception

8/10 Good

Shapour

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast
Stayed 1 night in Jul 2022
Response from LOU on Jan 13, 2023
Thank you very much for your comment and see you soon at Novotel Suites Nancy Centre!Lou - Reception

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service
Reception team very nice, rooms were clean, nice location, parking was a little tight, but nice place to stay
Stayed 1 night in Jul 2022
Response from LOU on Jan 13, 2023
Thank you very much for your comment and see you soon at Novotel Suites Nancy Centre!Lou - Reception

10/10 Excellent

Yunior, USAF Academy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! This hotel is located walking distance from the city main attraction. Highly recommend for those traveling with young kids.
Stayed 1 night in Jun 2022
Response from LOU on Jan 13, 2023
Thank you very much for your comment and see you soon at Novotel Suites Nancy Centre!Lou - Reception

8/10 Good

Laszlo, fort lauderdale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very helpful, quite area, free parking and close to downtown .
Stayed 1 night in Jun 2022
Response from LOU on Jan 13, 2023
Thank you very much for your comment and see you soon at Novotel Suites Nancy Centre!Lou - Reception

8/10 Good

Cécile

Stayed 6 nights in May 2022
Response from LOU on Jan 13, 2023
Thank you very much for your comment and see you soon at Novotel Suites Nancy Centre!Lou - Reception

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the hotel were very helpful and friendly. The room was very comfortable. I would certainly stay here again.
Stayed 1 night in May 2022
Response from LOU on Jan 13, 2023
Thank you very much for your comment and see you soon at Novotel Suites Nancy Centre!Lou - Reception

8/10 Good

Maurits, brussel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly guy at the reception. Breakfast was with shortcomings.
Stayed 1 night in Dec 2021
Response from LOU on Jan 13, 2023
Thank you very much for your comment and see you soon at Novotel Suites Nancy Centre!Lou - Reception

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Nancy.
I stayed here to visit family. The hotel was clean and comfortable and the staff were friendly and helpful. The only thing I would have preferred is a proper cup rather than paper cups.
Stayed 4 nights in Dec 2021

8/10 Good

Willem Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit to Nancy
First visit to Nancy. Hotel was very clean, easy access, parking was good. Room (suite) was spacious. Would have likes access to be able to recharge my car. Walking distance to Place Stanislas but a bit far for elderly people to walk. Staff was very friendly and dynamic. Keep it going!
Stayed 3 nights in Nov 2021

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, room comfort
Great stay in beautiful Nancy
The staff was great: friendly and helpful ! Paul, Damian and all were attentive and helpful … Breakfast was super ! The hotel might need a facelift but the staff fully compensated for that … Location is good and easy access to all points of interest !
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff was so nice!! I don’t speak French so they were very helpful!!
Stayed 4 nights in Aug 2021

10/10 Excellent

JOSHUA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent reception
The young woman receptionist (I think Nathalie?) was very helpful and intelligent. She went the extra mile! Thank you
Stayed 1 night in May 2021

8/10 Good

Julien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correct for the price
Stayed 3 nights in Feb 2021

8/10 Good

Julien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correct for the price.
Stayed 1 night in Feb 2021

6/10 Okay

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, however, parking is a problem.
Nice hotel for an overnight stay, in a new, somewhat isolated part of Nancy. It's not well-placed for visiting the city, however, good for a stop. A bog downside is that the hotel has very limited parking spaces only and refuse to let you use their secure parking without advance booking. Unfortunately, this option is not given anywhere, so there is no way to know this until you show up and are sent away to the nearby open-air parking of a cinema - not the best place for a car full of luggage! Normally, this wouldn't matter much, but for a hotel like this secure parking is essential.
Stayed 1 night in Aug 2020
Response from Marion S - Hotel manager on Sep 8, 2020
Dear Frank, Thank you to share your experience ! I am happy to read that you enjoyed our property and the service. Regarding parking, it is written on booking policy that we have a small and limited parking places. We are looking forward to welcome you soon! Kinds regards,

6/10 Okay

john

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So So Novotel location
Good service but the first room we were given smelled like a smoking party happened in it the night before. The staff was awesome and moved us right away. Self parking equaled me paying 10 euros a night. Breakfast was good considering the whole covid issue.
Stayed 1 night in Jul 2020
Response from Marion S - Hotel manager on Aug 23, 2020
Dear John, Thank you for your comment. Please accept our apologies if your stay was uner your expectations; due to the situation, we do our best to guarantee satisfaction for our guest and safety. We are looking forward to welcome you soon :) Have a great day,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, parking garage very small so good chance to you need to leave your car in the open air parking lot about 3 mins walk from the hotel.
Stayed 1 night in Jul 2020
Response from Marion S - Hotel manager on Sep 8, 2020
Thank you for your kind comment!

4/10 Poor

Satbinder

Traveled with family
Disliked: Room comfort
Stayed 1 night in Dec 2019
Response from Marion S - Directrice on Feb 23, 2020
Cher client, Nous vous remercions d'avoir pris le temps de partager votre experience. Dans l'optique d'améliorer notre service et de comprendre votre notation, nous restons à votre disposition pour toute suggestion. Cordialement,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful for a short stay
The front desk staff was very kind and attentive. :-) The rooms were comfortable in size. The second twin bed (in the family room for four) is a trundle bed that is pulled out from under the full size bed. The trundle isn't visible from the online photos. The breakfast was good, but the egg skillet is very slow even on the highest setting. The only negative was the uncomfortable bed. Perhaps replacing the flat pillows will help. Safe area and close walk to the city center. Good stay overall.
Stayed 1 night in Dec 2019
Response from Marion S - Hotel manager on Dec 30, 2019
Dear Guest, Thank you for your kind comment, it is a real pleasure to read your message! We are planning new beds in the family room (with 1 large bed and 2 single beds) in January. We are looking forward to welcome you soon! Kinds regards,

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room cleanliness was disappointing. The room was designed for 3 guests but only contained beverages and refreshments for 2.
Stayed 1 night in Sep 2019
Response from Marion on Oct 22, 2019
Dear guest, Please accept my apologies regarding your stay. I remain at your disposal for any suggestion that can improve the guest's comfort, Kinds regards

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Marion S -Manager on Aug 6, 2019
Dear Guest, Many thanks for your mark. We are looking forward to welcome you soon :) Kinds regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to most things you need, like shops, restaurants, city center.
Stayed 7 nights in Jul 2019
Response from Marion S - hotel manager on Aug 6, 2019
Dear guest, Many thanks for your comment! We are located next to the city center, where you can enjoy many facilities :) Kinds regards,

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 2 nights in Jun 2019

4/10 Poor

Beverley

Liked: Cleanliness
Very disappointing
Very disappointed with my stay. I booked a superior suite seeing it was our last night of our holidays thinking it was going to be special. Quite the opposite. I booked the hotel as it had airconditioning. It was really hot in the room as the Easter Break was hot. The building aircon hadn’t been turned on all Easter a lot of people complained. Then go to have a glass of wine. Paper cups. Coffee Paper cups with sticks. I never slept all night because of the heat I was told to keep the window open. I won’t be going back. By the way it is advertised aircon robes etc. Nothing Definitely not a 4 Star more like a 2
Stayed 1 night in Apr 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good size, clean and modern suits with very comfortable beds in an area 10 minutes from the centre and Stanislas Square. Nice staff, great wifi and private parking. Perfect
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally helpful staff, comfortable family room, but arrive early to be sure they have a space in the garage even if booked.
Stayed 1 night in Jul 2018

8/10 Good

Olgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just drop by on the road to Paris
The hotel was clean and safe having good staffs. Breakfast was fine. You can walk to the stanislas square from this hotel.
Stayed 1 night in Jul 2018

8/10 Good

Angela

Liked: Staff & service, property conditions & facilities, room comfort
Stayed over for 1 night great room and area.
Stayed 1 night in Jul 2018

8/10 Good

Wolfgang, Lörrach, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair price for a 4 people room, free breakfast for children, low cost parking, about 3 km from center
Stayed 1 night in Apr 2018

8/10 Good

Daniele, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
I had been to Nancy before but did not this area by the river. It was very pleasant, peaceful, easy to get to by public transport (tram line 1, stop St Georges). There was a fridge, a kettle, a microwave and a small sink which made it possible for us to have breakfast in the spacious room. The only negative thing was the absence of crockery and cutlery, so we bought some paper items from the local Leclerc along with the breakfast supplies.
Stayed 3 nights in Mar 2018

10/10 Excellent

Dan, Boca Raton, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the center of Nancy, France
On a 1 night business trip to Pompey, this hotel was 18 Min away from our meeting. Great breakfast. Large room that can sleep 3 and a very large bathroom with full size bathtub + separate shower .
Stayed 1 night in Jan 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money. Family friendly.
Convenient room with separate wc and bathroom. In a family room kids get two single beds instead of a sofa-bed, which adds comfort. Staff was friendly, the lobby is comfortable. Free street parking in nearby streets. Not so far from city center. An included breakfast would make it perfect, but they offer it as an option.
Stayed 1 night in Oct 2017

10/10 Excellent

Aashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable but little frayed
Superb personnel and service. Very comfortable night sleep but property looking a bit frayed. Needs new carpet, which would do wonders. Thick, colored pattern would do well.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean
It is outside the city centre which is a 15 minutes walk. The garage parking is difficult for large cars. But; the facilities and staff were superb. A very acceptable breakfast. Wiill use it again.
Stayed 1 night in Jun 2017

8/10 Good

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient hotel for fair price

6/10 Okay

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast was poor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This is 2nd time stayed here in 2 years, no concerns about staying there again, everything for a short stay is to hand.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
in need of some TLC
Small dusty room, broken doors on bathroom. Tools, pipes and various bits of equipment directly outside room. Disappointing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel, spacious room. Staff really helpful

6/10 Okay

Mr G A, Darlington

Liked: Cleanliness
Nancy Break
We only stayed a couple of nights but the hotel and room were adequate for our needs. It was a longer walk into the town centre than I might have wanted, but the walk was straightforward and reasonably pleasant. Staff were friendly and helpful, but the hotel bar was lifeless and not somewhere you would want to linger. Breakfast was fine and overall I thought it represented good value for money.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location for Nancy!
Our first time in Nancy, France. The Novotel was well located for walking to the Stanislas Place square. Across the street from the Kinepolis so lots of choices for restaurants and activities. Very comfortable bed, had a nice kitchenette and large desk area. Two separate closets and a large bathroom with great soaking tub. Would stay again if in the area and would recommend it!