Posted Dec 5, 2016
Staff made me feel special this weekend. They are so attentive and they have a true desire to please everybody. I stayed w a group of friends, we all got 4 rooms total. We were there for a Sweet 16 party and decided to spend the night there. I've stayed in 5+ star resorts and I can tell you that entirely all the staff deserves10stars, from the bell boy, to front desk, operators, waiters, cooks, gosh everybody at Hotel Lucerna is awesome. I wonder if they have prep talks every morning, awesome customer service. A few examples, my friend lost her car keys, they made all the arrangements to get someone to the hotel to resolve her problem. My little kids were hungry and my teenager was not ready for breakfast w the group, I asked a waiter at the breakfast buffet restaurant near my room for a fruit, he brought me the most beautiful apple and banana in a pretty plate, no charge! They were very nice and attentive. I also enjoyed the delicious and large variety breakfast buffet. Awesome customer service at the restaurant as well.
Comment from Hotel Management
Dec 9, 2016 by Community Manager , Hotel Management
Hi, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!