Ratings based on 146 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Worth TX

Great Place to Stay

Posted Jan 18, 2017
Have stayed in Lucerna while in Mexicali on business a couple times. My stay was excellent, so no need to try anywhere else. There are 3 different restaurants on site that has excellent food.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 13, 2017
Very clean hotel that very awesome everything about this hotel experience was one of the best explains I had an a whileI definitely recommend to anyone to come and see this hotel and experience what we experiencerestaurants are really good for
Comment from Hotel Management
Jan 16, 2017 by Community Manager , Hotel Management
Hi, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Bernardino

Christmas

Posted Jan 4, 2017
No words, excellent choice! Been here several times..
Comment from Hotel Management
Jan 15, 2017 by Community Manager , Hotel Management
Hi Isabella, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!
1 out of 5
Recommended
for Everyone
by A verified traveler

The only complaint I have is

Posted Dec 31, 2016
Pros: The staff overall was poliu
Cons: The girl who cleaned our room
Location: It was boring. Other than a family event- I hope to never go to Mexicali again
The girl that cleaned our room on Thursday said our room smelled bad. I use essential oils as I have health concerns so I had citrus oil in my disfussor. I unplugged it as her face was very unhappy with the smell. I left the room -when I came back she had sprayed my personal perfume in the room. It was rude and it made me very unhappy- who was she to criticize my natural oil diffuser and use my personal perfume?
5 out of 5
Recommended
for Everyone
by A verified traveler from Ventura, CA

Gem in Mexicali

Posted Dec 30, 2016
Pros: Staff is bilingual and really friendly.
Our second wonderful stay - it's our new home when visiting family in Mexicali.
5 out of 5
Recommended
for Everyone
by A verified traveler

Petfect location in the center of Mexicali

Posted Dec 30, 2016
Great receptionist and service Food is great The room we got was wheelchair access. Perfect for my son .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
Wished the swimming pools were heated, great staff, nice rooms.
Comment from Hotel Management
Dec 12, 2016 by Community Manager , Hotel Management
Hi Craig, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff

Posted Dec 5, 2016
Staff made me feel special this weekend. They are so attentive and they have a true desire to please everybody. I stayed w a group of friends, we all got 4 rooms total. We were there for a Sweet 16 party and decided to spend the night there. I've stayed in 5+ star resorts and I can tell you that entirely all the staff deserves10stars, from the bell boy, to front desk, operators, waiters, cooks, gosh everybody at Hotel Lucerna is awesome. I wonder if they have prep talks every morning, awesome customer service. A few examples, my friend lost her car keys, they made all the arrangements to get someone to the hotel to resolve her problem. My little kids were hungry and my teenager was not ready for breakfast w the group, I asked a waiter at the breakfast buffet restaurant near my room for a fruit, he brought me the most beautiful apple and banana in a pretty plate, no charge! They were very nice and attentive. I also enjoyed the delicious and large variety breakfast buffet. Awesome customer service at the restaurant as well.
Comment from Hotel Management
Dec 9, 2016 by Community Manager , Hotel Management
Hi, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 17, 2016
All the staff was great, the rooms were very clean, and the hotel was very nicely renovated. It is located near cool places to go see, eat and experience.
Comment from Hotel Management
Nov 23, 2016 by Community Manager , Hotel Management
Hi Rene, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 11, 2016
Pros: the hotel was very clean the staff was very attentive. The food also great.
loved it, the check in was fast and staff very friendly.
Comment from Hotel Management
Nov 11, 2016 by Community Manager , Hotel Management
Hi Anel, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!