Ratings based on 30 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Boise
Cute boutique hotel in great locationPosted Sep 10, 2015
Hotel is nice. Well kept. Staff is great very helpful. Internet was spotty. Almost no Englush language television stations. Restaurant/bar is very nice although wait staff speaks little English. Got by fine.
for Everyoneby A verified traveler from New Orleans, La.
Awesome Hotel in PolancoPosted Sep 4, 2015
Pros: Spacious room, great style, nice restaurant
Location: Just a block from tons of restaurants and cafes. About a 20 minute walk from the anthropology museum, the park and the Castle of Chapultepec.
I stayed two nights while on a business trip. This place is a 3 minute walk from the main hotel drag (Hyatt, W...). The hotel, room, staff, restaurant all are outstanding. I ate dinner in the restaurant on the second of my two nights, but I wish I'd eaten there both nights. Great atmosphere. Skip the chains, do yourself a favor, stay at Busue.
for Everyoneby A verified traveler
A small piece of paradisePosted Jun 8, 2015
Loved the hotel, had some issues with the final bill but the manager was able to solve it. Would stay again.
for Couplesby A verified traveler
excellentPosted Jun 6, 2015 on Hotels
My parents had nothing but great things to says about this hotel and it's staff. My mother was ill for past of their vacation and my father had an international Conference call. The staff went out if their way to take care of them both. Great location, good breakfast, large room, extraordinary service. Very cheap for quality
for Business Travelersby A verified traveler
Muy satisfechoPosted Jun 2, 2015 on Hotels
El Restaurante también me pareció muy acogedor y privado.
for Business Travelersby Marcela De Jesus from Villahermosa
Lastima de hotel su servicio no es buenoPosted May 25, 2015 on Hotels
El servicio no es bueno, dificultad para encontrar taxi y ademas los de recepcion y los bell boys determinan con los choferes de taxi los precios mas elevados de lo normal ya que les piden una parte del monto a pagar
for Business Travelersby Michele from New York
Don't book a room at the entrance level!Posted Feb 13, 2015 on Hotels
At the check-in i got a room a the street level behind the reception desk close to an hotel workers room. Since I was able to hear all conversations coming from the adjacent room and the reception, i asked to change the room. The other room #1 was still at the entrance level with a big window overlooked the parking street basically the car was at 3 feet from the window, the impression was to sleep in the street with people walking by. The receptionist, after checking with her manager told me that the day after they would give me a room at the first or other floors. The day after coming back at the hotel i found out that my room hasn't changed because the hotel was fully booked. The team and the manager are really unprofessional. If you book here ask for room at the first or other floors but certainly not at the entrance + reception + sidewalk + parking + car!
for Business Travelersby A verified traveler from Yonkers, NY
Beautiful neighborhood, gorgeous hotel, but....Posted Jan 26, 2015
Only the reception staff spoke English - which made communication with the rooftop restaurant staff difficult/impossible. Also, for $150/night you should get a full breakfast, not a continental breakfast consisting of toast, fruit slices and yogurt. Just sayin'. My room was tastefully and beautifully appointed, with a waterfall outside. However, I was in room 5 which is on the bottom floor and near the staff changing room which meant that there was some loud talk late at night outside my door. The receptionists were wonderful, though, helpful and accommodating.
for Couplesby Nestor Jose from Maracaibo
Excelente HotelPosted Jan 21, 2015 on Hotels
Excelente trato y cortesía del personal del hotel, inmejorable ubicación y el Restaurant definitivamente espectacular
for Business Travelersby Vicky from Chica About Town
Busue is a beautiful hotel!Posted Jan 16, 2015 on Hotels
This hotel is beautiful. Deep in the heart of Polanco within walking distances to restaurants and shopping.