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Get an overview of this hotelFamily-friendly Mexico City hotel in Santa Fe with 2 restaurants

Location

This family-friendly Mexico City hotel is located in the business district, within 1 mi (2 km) of Financial Area, Centro Santa Fe, and KidZania Santa Fe. Expo Bancomer Santa Fe is 1.2 mi (1.9 km) away.

Hotel Features

Along with 2 restaurants, this smoke-free hotel has a health club and a bar/lounge. Additionally, a coffee shop/café, a snack bar/deli, and a steam room are onsite.

Room Amenities

All 300 rooms offer WiFi, 24-hour room service, and TVs with cable channels. Other amenities available to guests include minibars, rainfall showerheads, and down comforters.

Hotel Amenities

Hotel Amenities

Camino Real Santa Fe features a health club and a steam room. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with high-speed wireless Internet access (surcharge).

This 4-star property offers access to a business center, limo/town car service, and meeting rooms. 11 meeting rooms are available. This family-friendly hotel also offers spa services, a terrace, and a complimentary children's club. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Onsite parking is available (surcharge).

Camino Real Santa Fe is a smoke-free property.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Airport transportation (surcharge) 
  • Babysitting or childcare 
  • Number of floors - 12 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Concierge services 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Health club 
  • Tours/ticket assistance 
  • WiFi (surcharge) 
  • ATM/banking 
  • Business center 
  • Children's club 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Meeting rooms 15 
  • Total number of rooms - 300 
  • Valet parking (surcharge) 
  • Terrace 
  • Luggage storage 
  • Conference center 
  • Snack bar/deli 
  • Number of meeting rooms - 11 
  • Area shuttle (surcharge) 
  • Number of restaurants - 2 
  • Smoke-free property 
  • Spa services on site 
  • Steam room 
  • Supervised childcare/activities 
  • Wedding services 

Family Friendly Amenities

  • Supervised childcare/activities (free)  
  • Children's club (free)  
  • Snack bar/deli  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Wireless internet access ( MXN 226 per day )

Available in some public areas: Wireless internet access ( MXN 226 per day )

Parking

Valet parking (surcharge)

Room Amenities

  • Premium TV channels 
  • Air conditioning 
  • Phone 
  • Minibar 
  • Free toiletries 
  • Shower only 
  • Rainfall showerhead 
  • Blackout drapes/curtains 
  • Television 
  • In-room childcare (surcharge) 
  • In-room climate control (air conditioning) 
  • Desk 
  • Hair dryer 
  • Daily housekeeping 
  • In-room safe 
  • Iron/ironing board 
  • WiFi (surcharge) 
  • Pay movies 
  • Private bathroom 
  • Turndown service 
  • Room service (24 hours) 
  • Down comforter 
  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 
  • Cable TV service 

Where to Eat

La Huerta - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.

Kyo - This restaurant specializes in fusion cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Late night fare is available from 24-hour room service.

Nearby Things to Do

Recreational amenities at the hotel include a health club and a steam room.

Spa Services

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 
  • Number of treatment rooms 2 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time ends at noon

Check-in time starts at 3 PM

Check-out

Check-out time is 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: MXN 295 per person (approximately)
  • Fee for in-room wireless Internet: MXN 226 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 226 per day (rates may vary)
  • Airport shuttle fee: MXN 850 per vehicle (one way)
  • Valet parking fee: MXN 106 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Camino Real Hotel Santa Fe
  • Camino Real Santa Fe
  • Camino Real Santa Fe Mexico Hotel Mexico City
  • Camino Real Santa Fe Mexico Mexico City

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.

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Learn more.
3.8 out of 5
77% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
Learn more.

Definitely for on-the-go travelers.

3 out of 5
by from Las Vegas
Posted Jan 28, 2017
The lobby, room, and location was nice. The hotel is located in a business district. The hotel is kept nice and clean, so is the room, but besides offering a nice place to sleep and a nice bathroom for freshening up, they don't provide much. There are a lot of cabinets to store your belongings. However the overall lighting of the room was pretty dim, even the desk lamp wasn't bright and shined a warm yellow light. The room doesn't offer a microwave or even a coffee maker but a mini fridge and a safe, and breakfast is not included. So you are not really given the option to eat hot food in your room if you choose not to dine downstairs. I consider this a negative because the Holiday Inn close by offered these amenities at half the price I paid for this hotel. Granted there are many small resturants, coffee shops and corner stores that is of walking distance from the hotel's location. Overall, it was an okay experience. Definitely recommended for travelers who are not expecting much, or will most likely be out the whole day. I personally will probably not choose this hotel again.
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Bad experience!

2 out of 5
by
Posted Jan 21, 2017
I don't recommend this hotel. Bad service, bad experience.
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Dishonest hotel staff.

1 out of 5
by
Posted Dec 27, 2016
I was a guest for 1 night and I forgot my lotion. I am sure I left in the bathroom and I called the hotel right away so that I could recover it on my next trip. The man in charge of "lost and found" said there was nothing found in my room. I hope that the general manager reviews this comment. You have dishonest members in your team and therefore I will never go back to your hotel. Room 1122. Check in on Dec 20 for 1 night.
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Camino Real need refurbishing

3 out of 5
by
Posted Dec 12, 2016
Camino Real needs to refurbish this hotel. Is well located and spacious, but needs better maintenance in carpets, linens, walls, windows. The staff is not outstanding but ok. It is not the Camino Real of the old times.
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Good location

3 out of 5
by
Posted Dec 7, 2016
Stay there as your 3erd or 4th alternative. They need to work on improving on all aspects.
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Very good business hotel

5 out of 5
by from Santiago, Chile
Posted Nov 30, 2016
Pros: People, restaurant, bar, room, bed.
Cons: It's very annoying paying extra charge for internet. It's not usual for this hotel category. You must provide european plugs for electricity.
Location: Good location in Santa Fe, plenty of restaurants nearby
A very good hotel, close to Santa Fe business center, very good facilities, nice people, very kind. I recommend.
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Poor maitnance.

1 out of 5
by
Posted Nov 27, 2016
Stay elswere in Santa Fe. For the price range you can stay in a better kept place. Rugs, batheoom, closets, curtains, all in bad shape. Wont come back. Aviod.
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Disappointed, not Expedia +VIP as announced

3 out of 5
by from US
Posted Nov 13, 2016
Pros: Good business location if working in Santa Fe, great room service and restarurant staff
Cons: Not Expedia +VIP service, the charge for everything in room coffee, water, wifi. Front Desk Staff is slow and rude. Really disappointed because I booked this through Expedia due to +VIP status.
Location: Premium Business Location if working in Santa Fe, walking distance to restaurants, 5 min drive to Santa Fe Center Mall
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Very poor maid service. The hotel is not geared i

2 out of 5
by
Posted Nov 12, 2016
Pros: The Japanese restaurant ambiance, food and service is excellent
Cons: The maid service is poor and unresponsive. The hotel promised 2 bottles of water and there were none in the room. I asked the maid who was nearby who promised to bring the water and she never did. Another day I asked if she could clean the room and she said she would and left without cleaning the room and my room was cleaned several hours later.
Location: The hotel is located in a business district
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Very good for its price

4 out of 5
by from Doral, United States of America
Posted Nov 1, 2016
Pros: Comfortable rooms, nice views to Santa Fe. Well located within Santa Fe area. You can have free access to the spa (Jacuzzi, Steam Room and Gym)
Cons: If you don't need to be in Santa Fe, choose something closer to where you want to be. The traffic in Mexico is really bad and it can take up to 1.5hrs to drive from here to the city center or the Airpot, maybe even more in rush hour. I was excited about using the spa, however the steam room was out of order.
Location: Good location if you if you need to visit any of the tec companies that have their HQ in this area. Very close to the mall. Good restaurants around
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