Stay away! Didn't have my reservation
Posted Mar 12, 2016 on Orbitz
Booked a 3-night stay from THIS very website. When I arrived, my reservation was nowhere to be found.
The young man at the desk simply said, "Oh, yes, this tends to happen. We sometimes don't receive the reservations."
No other rooms were available and we had to carry our bags around Roma in search of another place.
The clerk was helpful and called a few other hotels for us (all of which were booked). ...still doesn't excuse what happened.
Comment from Hotel Management
Apr 2, 2016 by Management, Hotel Management
We so sorry for the inconvenient, but we hope you give us a opportunity chance to serve you as you deserve.