Suite, 1 King Bed | In-room safe, desk, soundproofing, free cribs/infant beds

Reviews of Holiday Inn Express Mexico City Satelite, an IHG Hotel

3 out of 5
Holiday Inn Express Mexico City Satelite, an IHG Hotel
Circuito Arquitectos No. 3, Naucalpan, MEX

Reviews

8.2

Very Good

Rating 10 - Excellent. 411 out of 910 reviews" "
Rating 8 - Good. 310 out of 910 reviews" "
Rating 6 - Okay. 99 out of 910 reviews" "
Rating 4 - Poor. 47 out of 910 reviews" "
Rating 2 - Terrible. 43 out of 910 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nuestra estancia fue MUY placentera gracias al buen servicio de todo el staff. Iniciando con las personas de recepción Ma. José y Meztli. Pero en realidad fue muy impresionante cómo todos y cada uno de los empleados nos atendieron con un servicio que es dificil encontrar. Chofer, limpieza, cocina, qué buen trabajo. Hotel muy cómodo, desayuno de calidad y con variedad, todas las áreas sencillas pero extremadamente lumpias y agradables. Muchos restautantes alrededor y dos centeos comerciales.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alejandro

Stayed 4 nights in Jan 2024

6/10 Okay

GUSTAVO

Traveled with partner
Liked: Staff & service
Excelent staff, good hotel for the price, very noice starting 3:00 am.
Stayed 2 nights in Nov 2023

10/10 Excellent

GUSTAVO DE LA

Stayed 1 night in Nov 2023

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a nice quiet area of satélite, conveniently located right in front of a mayor shopping center just about a 3 block walk. There plenty of food options too
Stayed 4 nights in Sep 2023

10/10 Excellent

JUAN, BOCA DEL RIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Guillermo

Traveled with family
Liked: Staff & service, property conditions & facilities
This place is very clean friendliest stuff very affordable good location

8/10 Good

Carla

Stayed 2 nights in Jun 2023

8/10 Good

Vicente

Stayed 1 night in Jun 2023

10/10 Excellent

Juan, Redlands

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good accommodations for a reasonable price. Cleaning services are outstanding. Conveniently close to the underground passage to Plaza Satélite.
Stayed 8 nights in Jun 2023

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It's located conveniently by Plaza Satelite. You can walk through a tunnel with food vendors to get there (daylight); don't do it at night since that's generally a bad idea in any city of this size. Breakfast included, it was good. The cappuccinos are decent, the valet parking is very affordable, and the Oxxo (convenience store) on the first floor of the building is very convenient. There are plenty of places to eat nearby, especially if you go to Plaza Satelite. Staff were nice, it was a great value.
Stayed 4 nights in Jun 2023

10/10 Excellent

J, Woodland

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location wise, excellent service by staff and the room was clean and in great condition.

6/10 Okay

Lilian

Stayed 3 nights in Dec 2022

8/10 Good

Alberto

Stayed 1 night in Dec 2022

6/10 Okay

Jenifer

Liked: Cleanliness, staff & service
Las camas muy cómodas. En general muy recomendable para una visita muy rápida y solo dormir y trabajar ahi. Lo que sí es muy malo es el desayuno incluido . Esta muy básico y no esta muy rico . Todo lo demás es una buena opción de alojamiento. Solo no salir de noche caminando por el area . Hay un Oxxo abajo y un Pizza Hut que hacen muy conveniente la ubicación. Pero no muy recomendable confiarse de noche en la zona. Gracias

8/10 Good

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Los elevadores tardan mucho en llegar estuve frecuéntenme usando las escaleras. Las tarjetas de acceso al cuarto se desactivan constantemente
Stayed 3 nights in Dec 2022

6/10 Okay

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al momento de hacer check-in me comentaron que no tenían la habitación que había reservado, que era con una cama Queen sino que tenían sólo una habitación doble con camas separadas. Adicionalmente, la única persona que estaba en la recepción, no era suficiente para atender a todas las personas que llegaban y el servicio estaba muy lento.

10/10 Excellent

Lorena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and place were excellent

2/10 Terrible

Tony Anibal

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff charged me for laundry service even though they never told me it has a cost. I asked several times if there was anything u needed to know and they still placed the blame on me. They promised to reach back to me and nothing.
Stayed 2 nights in Nov 2022

6/10 Okay

Mario

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

8/10 Good

Vijaya

Stayed 3 nights in Nov 2022

10/10 Excellent

Alma

Stayed 7 nights in Nov 2022

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Lorena

Stayed 1 night in Oct 2022
Response from Gerente General on Oct 17, 2022
Estimada Señorita Lorena, Agradecemos su valoración, ha sido un gusto poder recibirla y atenderla durante su estancia. Esperamos continuar siendo anfitriones de su hospedaje. Saludos cordiales.

10/10 Excellent

Mishelle

Stayed 3 nights in Sep 2022

10/10 Excellent

ERICK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel and area around. Just across a huge Mall.
Stayed 1 night in Sep 2022

10/10 Excellent

Ernesto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is ok
Stayed 5 nights in Aug 2022

10/10 Excellent

RENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo el personal, muy atento.en algunas ocaciones olia mucho a pinol o algo asi, y dos ocaciones el elevador como a pup,,
Stayed 7 nights in Aug 2022

4/10 Poor

Ana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this hotel. Service is horrible. The rooms are small, no mini bar, no storage. Stinky, noisy. Breakfast was horrible as well. There isnt one thing I liked
Stayed 1 night in Aug 2022
Response from General Manager on Aug 24, 2022
Dear Mss. Ana, We apologize that your stay with us was not what you expected. We hope you give us another opportunity to give you the service you deserve. For City Plus Satelite your comfort is our priority. Best regards.

6/10 Okay

Frances

Stayed 2 nights in Jul 2022

10/10 Excellent

Marisol

Traveled with family
Liked: Cleanliness, staff & service, room comfort
El elevador no sirvió 2 días
Stayed 3 nights in Jun 2022

8/10 Good

Jorge A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay, Quite and clean
Stayed 2 nights in Jun 2022

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So happy staying one more time in this hotel. Clean, safe, and hotel staff with excellent customer service attention. I can give it five stars.
Stayed 2 nights in May 2022

8/10 Good

Gabriela

Stayed 1 night in May 2022

10/10 Excellent

leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Sergio Manuel Lugardo

Stayed 1 night in Apr 2022

10/10 Excellent

Sergio Manuel Lugardo

Stayed 1 night in Apr 2022

10/10 Excellent

Anuar

Stayed 2 nights in Apr 2022
Response from Gerente General. on May 3, 2022
Apreciable huésped, agradecemos su valoración y preferencia, para City Express Plus Satélite fue un gusto atenderle durante su estadía y que esta fuera satisfactoria. Esperamos recibirle nuevamente con nosotros. Saludos cordiales.

10/10 Excellent

MARIANA

Stayed 1 night in Apr 2022
Response from Gerente General. on Apr 17, 2022
Estimada señorita Mariana, nos es grato saber que su estancia con nosotros fue placentera, lo más importante para nosotros es su comodidad y seguridad. Esperamos recibirla nuevamente con nosotros. Saludos cordiales.

8/10 Good

Guillermo

Stayed 3 nights in Mar 2022
Response from Gerente General on Mar 26, 2022
Apreciable señor Guillermo, agradecemos su amable valoración, para nosotros lo más importante es su comodidad y bioseguridad. Esperamos verlo nuevamente con nosotros.

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garry from Texas 🇦🇺🇺🇸
Overall a good. Staff great. Shuttle service great. Food good Room ok but small Bed a bit firm No laundry facilities to use even though states they do have one. No coffee pot in rooms
Stayed 7 nights in Mar 2022
Response from Gerente General on Mar 26, 2022
Dear guest We appreciate your comments, we are pleased to know that you enjoyed your stay. Our laundry is contracted with a provider, we have 24 hour coffee service available for you. We hope to see you again with us Best regards

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Gerente General. on Mar 22, 2022
Estimado señor Gabriel, agradecemos sus amables comentarios, nos es grato saber que nuestros servicios fueron de su agrado. Esperamos seguir recibiéndolo con nosotros. Saludos cordiales.

10/10 Excellent

Juan, Redlands

Stayed 1 night in Mar 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good breakfast, clean and good price
Stayed 3 nights in Jan 2022
Response from Gerente General. on Mar 3, 2022
Dear guest We are pleased to know that your stay with us was satisfactory. We hope to welcome you again with us

8/10 Good

Jose

Business traveler
Liked: Cleanliness, staff & service, room comfort
Non Plus Ultra
I've stayed at other City Express properties but this is the first City Express "Plus" I stay at. I couldn't really tell the difference between the regular and the "Plus". Not impressed by anything. Tiny rooms, very limited amenities, I don't really know what the criteria was but it looked and felt the same as the regular City Express.
Stayed 4 nights in Dec 2021
Response from Gerente General. on Jan 14, 2022
Dear guest We are pleased to know that you enjoyed your stay with us. The difference between a City Express and a City Plus is the location and facilities. Our property has a privileged location in front of the shopping center, we have a new unique terrace in our area. We hope to see you soon with us.

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities
For a one night stay its functional and comfortable. The only issue we found was that the elevators were not working the next morning.
Stayed 1 night in Dec 2021
Response from Gerente General. on Dec 7, 2021
Dear guest Thank you for your comments, we regret the inconvenience with the elevator, we have already reviewed it, we are pleased to know that you enjoy your stay with us. We look forward to welcoming you back to us. Best regards

8/10 Good

RAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that the included breakfast was served on cardboard plates with plastic cutlery. I don't like them, and it's not environmentally friendly to produce so much garbage.
Stayed 1 night in Nov 2021
Response from Gerente General. on Dec 7, 2021
Dear guest We are pleased to know that you enjoyed your stay with us, City Express is a company committed to the environment and because of that we serve the breakfast in ecological material, we regret the inconvenience that this could cause you. We look forward to welcoming you again to provide the quality service you deserve. Best regards

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Gerente General. on Nov 19, 2021
Apreciable señor Sergio, para todo el equipo de City Express Plus Satélite ha sido un placer servirle durante su estancia y que esta resultara del todo satisfactoria. Esperamos seguir siendo su primera opción de hospedaje. Saludos cordiales.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stay away
This hotel is less than 1 stars, no closets, very dark rooms, pillows are hard, they say that beds are queen size, they are smaller. Only 2 light fixtures in the room, the bathroom had a terrible odor, the room cards do not work properly, I had to go to the lobby to reprogram it, after arriving late from dinner. I asked for a towel to the cleaning lady and she did not bring it in, had to ask again a day later. I moved to another hotel, did not mind losing money for one night. Stay away from this hotel, better ones around the area.
Stayed 2 nights in Nov 2021
Response from General management. on Nov 26, 2021
Dear guest, We appreciate your comments of our hotel, because your opinion and evaluations are very important for us. We apologize that your stay with us was not satisfactory at all, we commit to take responsibility in the opportunity areas you mentioned. For City Express Plus Satelite and all of our coworkers the most important thing is the satisfaction, comfort and biosecurity of our guests. We hope you give us the opportunity of coming back again, so we can be able to serve and assist you as you deserve. Best regards,